Manage Mobile App DND in GoHighLevel Contacts

If you use tools like ClickUp to organize your workflows, you will also want precise control of messaging inside GoHighLevel. This guide explains how to use the Mobile App Do Not Disturb (DND) setting at the contact level so that your automations and conversations respect a contact’s preferences.

The Mobile App DND field lets you block or allow notifications from the HighLevel mobile app for a specific contact. When used correctly, it helps you prevent unwanted messages while keeping your CRM and automation logic clean and consistent.

What Is Mobile App DND in GoHighLevel?

In GoHighLevel, Mobile App DND is a contact-level toggle that indicates whether the contact should be treated as “Do Not Disturb” for communication associated with the HighLevel mobile app. It is different from regular email or SMS unsubscribes because it is tied to the app’s DND behavior, not global opt-out for all channels.

By updating this field, you can:

• Stop sending messages to contacts who enabled DND in the mobile app.
• Resume messaging when a contact turns DND off.
• Build automations that respond to DND changes in a structured way.
• Keep your GoHighLevel contact records synchronized with mobile user preferences.

Where to Find Mobile App DND in GoHighLevel Contacts

The Mobile App DND field lives inside each contact’s details in GoHighLevel. You can access it from the main Contacts section of your sub-account.

1. Log in to your GoHighLevel account.
2. Open the Contacts section in the left-hand menu.
3. Search for and select the contact whose DND status you want to review.
4. In the contact record, locate the section that includes DND or communication preferences.

Inside this area, you will see the Mobile App DND toggle, which can be set to either enabled or disabled, reflecting the DND status coming from the mobile app.

How Mobile App DND Works in GoHighLevel

The key behavior of Mobile App DND in GoHighLevel is that the field is not meant to be manually edited for one-off changes. Instead, it is typically updated through automations, such as workflows, based on conditions you define.

Common use cases include:

• Automatically turning Mobile App DND on when a contact triggers a specific event.
• Turning Mobile App DND off after a contact opts back in through a form or message.
• Using DND status as a filter in your automation logic.

Important Notes About GoHighLevel Mobile App DND

• Automation-focused: The field is designed for use in workflows and other automated processes, not frequent manual edits.
• Contact-specific: Each contact in GoHighLevel has its own Mobile App DND status.
• App-driven: The HighLevel mobile app and your automations should stay aligned to keep the contact’s preference accurate.

How to Use Mobile App DND in GoHighLevel Workflows

The most effective way to manage Mobile App DND is by incorporating it into your GoHighLevel workflows. This allows you to respond automatically when a contact’s DND preference changes.

Step-by-Step: Reference Mobile App DND in a Workflow

1. Open your GoHighLevel sub-account and go to Automations or Workflows.
2. Create a new workflow or edit an existing one.
3. Add a trigger that starts the workflow based on your preferred event (for example, a form submission or a tag added).
4. Add a Condition or If/Else step to check the Mobile App DND field inside the contact record.
5. In the condition, select the contact field related to Mobile App DND and define whether it should be true (DND on) or false (DND off).
6. Use separate paths in the workflow to decide what happens when DND is on versus off, such as pausing messages or sending a confirmation.

By including this logic, your GoHighLevel workflows will honor the contact’s DND setting and prevent unwanted communication while DND is active.

Example Automation Scenarios in GoHighLevel

• Pause outreach when DND is enabled: If the Mobile App DND field is on, the workflow skips SMS or email steps and moves the contact to a waiting state.
• Notify your team: When a contact’s DND status changes, a workflow sends an internal notification to a team member using the mobile app or desktop interface.
• Resume campaigns: When DND is off, the workflow re-enrolls the contact into a nurturing sequence.

Best Practices for Mobile App DND in GoHighLevel

To keep your automations reliable and compliant, follow these best practices when working with Mobile App DND inside GoHighLevel.

Align GoHighLevel DND With Your Communication Policy

Decide how Mobile App DND interacts with other communication preferences:

• Clarify whether DND affects all channels (SMS, email, calls) or just certain workflows.
• Ensure your internal team understands how DND status should be treated before sending manual messages.

Rely on Automations Instead of Manual Changes

Use workflows to update the DND field rather than editing it by hand in individual contacts. This ensures:

• Consistent handling of DND logic across all contacts.
• Accurate reporting and predictable outcomes in GoHighLevel.
• Reduced human error when your team is managing many conversations.

Test Your GoHighLevel Workflows Thoroughly

Before rolling out DND-based workflows to all contacts, test with a small group:

• Create sample contacts and manually set their Mobile App DND status.
• Run them through your workflow steps and confirm the expected behavior.
• Adjust conditions or branches if messages are still being sent while DND is on.

Troubleshooting Mobile App DND in GoHighLevel

If your automations are not behaving as expected, use these checks:

• Confirm that the correct contact field is being used in your workflow condition.
• Verify that the Mobile App DND value is actually set to the expected state for the contact.
• Review each step in the workflow to see where messages are still being sent.
• Make sure no other workflow is overriding your logic or re-enabling communication too early.

If you need to compare with the original platform documentation, you can review the official guide on the HighLevel support site here: How to Use Mobile App DND in Contacts.

Additional Resources for GoHighLevel Users

For broader strategy, automation planning, and CRM optimization around GoHighLevel, you may want expert implementation help. A consulting and implementation partner such as Consultevo can assist with workflow design, contact management structures, and integrating Mobile App DND into your overall communication system.

By understanding and using Mobile App DND correctly inside GoHighLevel, you maintain better control over when and how you contact leads and customers, respect their preferences, and keep your automation logic both reliable and compliant.

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