GoHighLevel Mobile Inbound Call Transfer Guide

The GoHighLevel mobile app makes it easy to transfer inbound calls on the go, similar to how teams organize tasks in ClickUp. This step-by-step guide explains how to use the in-call transfer options, choose the right method for your situation, and manage calls efficiently from your smartphone.

What Is GoHighLevel Inbound Call Transfer?

Inbound call transfer in GoHighLevel lets you move a live call from your mobile app to another number while you are already connected with a caller. You can choose to transfer the call to:

• Another team member or user
• An external phone number
• A user inside your GoHighLevel account while you remain on the line

All of this is done directly inside the mobile dialer, so your team can handle calls professionally without being tied to a desk phone.

Where to Find Call Transfer in the GoHighLevel Mobile App

When you receive or place a call through the GoHighLevel mobile app, you will see several in-call options on the screen. One of these options is the transfer icon, which opens the transfer controls.

During an active call:

1. Look at the in-call control bar on your GoHighLevel dialer screen.
2. Locate the Transfer button or icon.
3. Tap it to open your transfer options.

Once the transfer menu is open, you can select one of the two main GoHighLevel transfer methods.

Understanding GoHighLevel Transfer Methods

GoHighLevel offers two primary ways to transfer an inbound call from the mobile app:

• Blinded Transfer (cold transfer)
• Attended Transfer (warm transfer)

Each method affects how the caller is connected and whether you stay on the line.

Blinded Transfer in GoHighLevel

A blinded transfer, sometimes called a cold transfer, sends the caller directly to the number you choose without you speaking to the recipient first.

Key details of a blinded transfer in GoHighLevel:

• You are disconnected as soon as the transfer is initiated.
• The caller hears ringing and then connects to the new number.
• You do not introduce the caller to the recipient.

This method is useful when:

• You need to quickly route calls to a main office number.
• The caller simply needs a different department.
• No special context is required before the other person answers.

Attended Transfer in GoHighLevel

An attended transfer, or warm transfer, lets you speak with the recipient before connecting the caller. This provides a smoother, more professional experience.

Key details of an attended transfer in GoHighLevel:

• You call the recipient while keeping the original caller on hold.
• You can explain who is calling and why.
• You decide when to complete the transfer and drop off the call.

This method is best when:

• The caller needs a specific expert or account manager.
• Important context must be shared before the handoff.
• You want to confirm the recipient is available before transferring.

How to Perform a Blinded Transfer in GoHighLevel

Follow these steps to complete a blinded transfer from the mobile app:

1. Answer or place a call in the GoHighLevel mobile app.
2. When you are connected, tap the Transfer button.
3. Select the Blinded Transfer option.
4. Choose or enter the number you want to transfer the call to. This can be:
   • A saved contact
   • An internal user phone number
   • An external phone number that you type in manually
5. Confirm the transfer.

Once you confirm, the call is immediately routed to the selected number and you are disconnected from the conversation.

How to Perform an Attended Transfer in GoHighLevel

Use these steps for a warm, attended handoff:

1. While on an active call in GoHighLevel, tap the Transfer button.
2. Select the Attended Transfer option.
3. Choose the number or user you want to speak with.
   • Select from your internal users or dial an external number.
4. GoHighLevel places the original caller on hold and dials the recipient.
5. When the recipient answers, explain who is on the line and the purpose of the call.
6. After confirming they are ready, complete the transfer to connect the caller and the recipient.
7. Once the transfer is finalized, you are disconnected from the call.

This attended flow ensures that the receiving party knows what to expect before speaking with the caller.

Best Practices for GoHighLevel Mobile Call Transfers

To keep your inbound call handling smooth and professional, follow these best practices:

• Confirm the correct number: Double-check the number or user before tapping transfer.
• Use attended transfer for VIPs: Warm handoffs create a better experience for high-value clients.
• Explain the transfer: Let the caller know you are transferring them and why.
• Test internally: Run a few test calls with your team to get comfortable with the GoHighLevel interface.

Troubleshooting GoHighLevel Mobile Transfers

If you have issues with inbound call transfers in the mobile app, consider the following checks:

• Internet or signal: Ensure your mobile data or Wi‑Fi connection is stable.
• App version: Confirm you are using the latest GoHighLevel mobile app version.
• Call permissions: Verify the app has access to microphone and call permissions on your device.
• Number format: Make sure external numbers are entered with the proper country code, if required.

For more detailed technical specifics, you can review the original GoHighLevel documentation on inbound call transfer at this official help page.

Using GoHighLevel With Your Broader Tech Stack

Inbound call transfer is just one communication feature within GoHighLevel. For agencies and businesses, it is often part of a larger system that includes CRM, automation, and reporting.

If you are designing a full workflow that combines call routing, follow-up automation, and CRM management, you may want expert help configuring and optimizing your setup.

For consulting, agency systems design, and advanced implementation strategies around tools like GoHighLevel, visit Consultevo for professional assistance.

Summary: Mastering GoHighLevel Inbound Call Transfer

The GoHighLevel mobile inbound call transfer feature gives your team flexible ways to route live calls without leaving the mobile app. By choosing between blinded and attended transfers, you can match the right method to each caller’s needs and maintain a professional experience at every step.

• Use blinded transfer for quick, direct routing.
• Use attended transfer for warm introductions.
• Train your team on both options for consistent call handling.

With these steps and best practices, you can confidently manage inbound transfers inside the GoHighLevel mobile app and keep your phone workflows running smoothly.

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