Handle Multi-Location Incoming Calls in the GoHighLevel Mobile App

If you manage multiple locations and teams across tools like ClickUp and GoHighLevel, setting up clear call routing rules is essential. Using the GoHighLevel mobile app, you can control exactly which users or teams receive calls from each location, ensuring faster responses and less confusion for callers.

This guide walks you through how multi-location incoming calls work in the GoHighLevel mobile app, how user permissions affect routing, and how to choose the right configuration for your agency or business.

How GoHighLevel Incoming Call Routing Works

The GoHighLevel mobile app routes incoming calls based on:

• The location (sub-account) the call is associated with.
• The routing settings configured for that location.
• The users or teams who are available to receive calls.

Calls can be distributed in several ways, such as ringing a specific user, a group of users, or using more advanced routing rules set up inside your location.

Location Setup Requirements in GoHighLevel

Before you can manage multi-location incoming calls in the GoHighLevel mobile app, ensure that each location is properly configured. At a high level, you need:

• An active phone number for each location.
• Users assigned to the correct location(s).
• Call routing rules set up inside each location.

Every location in GoHighLevel should have its own phone number and routing preferences. This allows you to control which staff receive calls for that specific business or brand.

User Access and Permissions in GoHighLevel

Incoming calls in the GoHighLevel mobile app depend on user access levels and location permissions. To receive calls from multiple locations, a user must:

• Have an active GoHighLevel user account.
• Be assigned to each location that should ring their mobile app.
• Have the necessary permissions to handle conversations and calls.

Without access to a location, a user will not receive calls from that location on the GoHighLevel mobile app.

Multi-Location Call Routing Options in GoHighLevel

For agencies or businesses managing several brands or offices, GoHighLevel provides flexible options for handling calls across locations. Common strategies include:

• Routing each location to separate dedicated teams.
• Routing all locations to a central call team.
• Using a hybrid approach where some locations share staff while others have dedicated users.

These options are controlled by your location routing settings, not by the mobile app alone. However, the GoHighLevel mobile app is where users ultimately receive and answer those calls.

Strategy 1: Separate Teams Per GoHighLevel Location

In this setup, each GoHighLevel location has its own team and call handlers. Use this when locations operate somewhat independently.

1. Create or confirm a unique phone number for each location.
2. Assign only the relevant team members to each location.
3. Adjust call routing so calls go only to users in that specific location.
4. Have team members log into the GoHighLevel mobile app with their user accounts.

With this configuration, the mobile app will ring only for calls from locations where the user is assigned and authorized.

Strategy 2: Centralized Call Team for All GoHighLevel Locations

If you prefer a central call desk, several or all locations can route calls to the same set of users inside GoHighLevel.

1. Assign your central call team to all relevant locations.
2. Set routing rules in every location so calls ring those central users.
3. Ensure those users have notifications enabled in the GoHighLevel mobile app.

With this design, the same people can answer calls from multiple locations, all from their GoHighLevel mobile app, while still keeping each location’s contacts and data separate.

Strategy 3: Hybrid Routing Across GoHighLevel Locations

Some agencies use a hybrid approach where:

• High-priority or VIP locations get dedicated teams.
• Smaller locations share a pool of central agents.

In GoHighLevel, this is achieved by mixing user assignments across locations and creating routing rules that reflect your operational priorities.

How Calls Appear in the GoHighLevel Mobile App

When an incoming call reaches a user on the GoHighLevel mobile app:

• The call screen shows the caller information (if available).
• The location the call is associated with is used to route the call.
• The user can answer, decline, or return the call from within the app.

Because calls are tied to locations, the conversation is stored in the correct sub-account, preserving accurate reporting and contact history.

Best Practices for Multi-Location GoHighLevel Call Management

To get consistent performance from multi-location routing in GoHighLevel, follow these best practices:

• Keep locations clearly named: Use clear, consistent naming so users understand which calls they are answering.
• Document routing rules: Write down how each location is supposed to route calls and who is responsible.
• Train users on the mobile app: Make sure every user knows how to log in, enable push notifications, and handle calls inside GoHighLevel.
• Test each location: Place test calls from an external number to confirm routing works as expected for every location.

Troubleshooting GoHighLevel Multi-Location Calls

If calls are not ringing correctly in the GoHighLevel mobile app, check these common issues:

1. User not assigned to the location: Confirm that the user has access to the specific location where the call originates.
2. Incorrect routing rules: Review call routing settings inside the location to ensure the call is directed to the correct users or teams.
3. Mobile notifications disabled: Have the user confirm that notifications are enabled both in the GoHighLevel app and in the device settings.
4. Phone number misconfiguration: Verify that the correct number is assigned and active in the location.

For a detailed breakdown of multi-location incoming calls in the GoHighLevel mobile app, you can refer to the official help document at this GoHighLevel support article.

When to Adjust Your GoHighLevel Call Strategy

Your call-routing needs in GoHighLevel may change as your business grows. Consider revisiting your setup when:

• You add new locations or brands.
• Your team size changes significantly.
• You introduce new services or sales processes.
• Response time or missed-call metrics start to decline.

Because GoHighLevel is built for agencies and multi-location operations, you can adjust routing rules, user assignments, and notification policies without changing your core tech stack.

Get More From Your GoHighLevel Setup

Optimizing multi-location incoming calls is just one part of building a reliable operational system. If you need broader help with automation, workflows, or CRM architecture around GoHighLevel, you can find specialized implementation guidance at Consultevo.

By structuring your locations, users, and routing rules carefully, your team can handle multi-location calls efficiently inside the GoHighLevel mobile app, ensuring every lead and customer reaches the right person quickly.

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