Move Numbers in GoHighLevel

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How to Move Numbers Between Sub-Accounts in GoHighLevel

If you manage multiple clients in tools like ClickUp and GoHighLevel, you may need to move phone numbers between sub-accounts inside the same agency. This step-by-step guide explains exactly how to transfer numbers, what to expect during the process, and how Twilio connections are handled so you can keep calls and SMS running smoothly.

Before You Move Numbers in GoHighLevel

When you move a phone number between sub-accounts in GoHighLevel under the same agency, you are only changing which sub-account the number is assigned to. The number and its provider connection stay inside the same agency-level environment.

Key concepts to understand before you start:

  • The agency and Twilio relationship does not change.
  • You are not porting numbers outside of GoHighLevel.
  • You are only reassigning numbers from one sub-account to another.

What Happens to Twilio When You Move Numbers in GoHighLevel

Twilio accounts are linked to the agency level, not to individual sub-accounts. This means:

  • The Twilio account connection stays on the agency.
  • Moving numbers does not disconnect Twilio.
  • All numbers continue to route through the same agency-level Twilio connection.

Because of this structure, you can safely move numbers between sub-accounts in GoHighLevel without worrying about breaking the underlying carrier connection.

Requirements for Moving Numbers in GoHighLevel

Before you attempt a transfer, make sure the following requirements are met:

  • Both the origin and destination sub-accounts are within the same agency.
  • You have admin or agency-level access to manage phone numbers.
  • You understand which numbers you intend to move and where they should end up.

If these conditions are not met, you will not be able to move numbers successfully in GoHighLevel.

Step-by-Step: Move a Single Number Between Sub-Accounts

Use this process when you want to move one specific number from one sub-account to another in GoHighLevel.

Step 1: Open the Agency View in GoHighLevel

  1. Log in to your agency account.
  2. Switch to the main agency view (the highest-level account view in GoHighLevel).

You must be in the agency view to manage and move numbers between sub-accounts.

Step 2: Navigate to the Phone Numbers Section

  1. From the agency view, locate the section where phone numbers are managed.
  2. Open the list of all numbers associated with your agency.

You should see all numbers from multiple sub-accounts as long as they are under the same GoHighLevel agency.

Step 3: Select the Number to Move

  1. Find the specific phone number you want to move.
  2. Confirm its current sub-account so you know where it is being moved from.
  3. Make sure you have selected the correct number to avoid misrouting calls or messages.

Step 4: Choose the Destination Sub-Account

  1. Use the available controls (such as a dropdown or edit option) to choose the new sub-account.
  2. Select the correct destination sub-account inside the same GoHighLevel agency.

The number will be reassigned from the original sub-account to the new target sub-account.

Step 5: Save and Confirm the Move

  1. Confirm your selection to apply the changes.
  2. Save or update the settings to complete the reassignment.

Once confirmed, the number will appear under the new sub-account and will no longer show in the original sub-account.

Bulk Move: Transferring Multiple Numbers in GoHighLevel

If you are reorganizing clients or consolidating accounts, you may need to move several numbers at once. GoHighLevel supports transferring multiple numbers in bulk under the same agency.

Step 1: Access the Agency-Level Number Management

  1. Log in as an agency admin.
  2. Navigate to the area where you can view all agency numbers.
  3. Ensure you can see which sub-account each number currently belongs to.

Step 2: Select Multiple Numbers

  1. Use the multi-select or checkbox options (if available) to select more than one number.
  2. Review the list of selected numbers carefully.

Verify that all selected numbers should be moved to the same destination sub-account in GoHighLevel.

Step 3: Assign the New Sub-Account

  1. Choose the target sub-account for the selected numbers.
  2. Apply the change to move all selected numbers at once.

After the change is applied, all selected numbers will now belong to the new GoHighLevel sub-account.

What Does Not Change When Moving Numbers in GoHighLevel

It is important to understand what remains unchanged so you can communicate clearly with clients and team members.

  • The agency-level Twilio account stays the same.
  • The numbers remain owned by the same GoHighLevel agency.
  • The carrier relationship and routing stay intact at the agency level.

Because these elements do not change, you avoid the complexity of traditional porting and can keep your phone infrastructure centralized.

Troubleshooting Number Moves in GoHighLevel

If you run into issues during or after moving numbers between sub-accounts, check the following:

  • Confirm the number now appears in the destination sub-account.
  • Check call and SMS settings inside the new sub-account.
  • Verify workflows, call routing, and triggers that reference the moved number.

After a move, you may need to update:

  • Call forwarding rules.
  • IVR or call menu configurations.
  • Automation workflows that send SMS from a specific phone number.

Best Practices for Managing Numbers in GoHighLevel

To keep your account organized and avoid confusion when moving numbers between sub-accounts in GoHighLevel, follow these best practices:

  • Document which numbers belong to which client or project.
  • Use consistent naming or labeling conventions per sub-account.
  • Move numbers during off-peak hours to reduce the impact of configuration changes.
  • Test inbound and outbound calls and SMS after every move.

Additional Resources for GoHighLevel Users

For a detailed reference directly from the platform, you can review the original support documentation on moving numbers across sub-accounts within the same agency here: GoHighLevel Help Article on Moving Numbers.

If you need broader CRM, automation, or funnel-building strategy help beyond number management in GoHighLevel, consider exploring expert resources at Consultevo for consulting, implementation, and optimization services.

Summary: Moving Numbers Across Sub-Accounts in GoHighLevel

Moving numbers between sub-accounts in GoHighLevel within the same agency is a straightforward reassignment process. The agency-level Twilio connection remains intact, and the numbers stay inside your existing agency environment.

By following the steps in this guide, you can:

  • Reassign individual numbers to new sub-accounts.
  • Bulk move multiple numbers when restructuring accounts.
  • Maintain a stable Twilio and carrier connection at the agency level.

Use these procedures and best practices to keep your GoHighLevel phone number setup organized while ensuring that calls and SMS continue to function seamlessly for every client sub-account.

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