How to Add Multiple Phone Numbers to a Contact in GoHighLevel

If you manage client data across tools like ClickUp and GoHighLevel, keeping accurate phone records is essential. This guide walks you step by step through adding and managing multiple phone numbers for a single contact inside GoHighLevel, so you can call or text the correct number every time.

Following these instructions, you will learn how to set a primary phone number, store additional numbers, and label them clearly within the contact record.

Understanding Phone Fields in GoHighLevel

In GoHighLevel, every contact record includes a main phone field, plus the option to store extra phone numbers using custom fields. The main phone number is used by default for:

• Calling from within the CRM
• Sending SMS and MMS messages
• Automation sequences that require a phone field

Additional numbers are kept as separate fields and can be viewed or manually updated at any time.

Preparing Your Contact Record in GoHighLevel

Before adding multiple phone numbers, confirm that the contact already exists in GoHighLevel and that you have permission to edit it.

1. Log in to your GoHighLevel account.
2. Select the appropriate sub-account or location, if applicable.
3. Open the Contacts area from the main navigation.
4. Search for the contact by name, email, or phone.

Once you have the correct contact open, you can begin editing phone information.

How to Add the Primary Phone Number in GoHighLevel

The primary number is the main phone field attached to the contact. It should be the number you use most often for calling or texting.

1. Open the contact record in GoHighLevel.
2. Click the Edit or pencil icon to enable editing mode.
3. Locate the standard Phone field near the top of the contact details.
4. Enter the primary phone number using the correct country code and format.
5. Click Save to update the contact.

This primary field will be the default number used by outbound calls, SMS campaigns, and most automations.

Creating Custom Fields for Extra Numbers in GoHighLevel

To store more than one phone number, use custom fields. These fields allow you to add work, home, or alternate phone numbers without overwriting the main phone value.

Step 1: Access Custom Fields in GoHighLevel

1. From your GoHighLevel dashboard, open Settings.
2. Navigate to the Custom Fields section for contacts.
3. Ensure you are editing custom fields for the correct sub-account or location.

Step 2: Create Additional Phone Custom Fields

Create separate custom fields for each type of phone number you want to store, such as work, home, or mobile.

1. Click Add Custom Field.
2. Choose an appropriate field type, such as Text or Phone (depending on the options available in your GoHighLevel interface).
3. Name the field clearly, for example:
   • Secondary Phone
   • Work Phone
   • Home Phone
   • Alternate Mobile
4. Save the custom field.

Repeat this process for each extra phone number type you need to track.

Assigning Multiple Phone Numbers to a Contact in GoHighLevel

After you have created custom fields, you can assign values to them within each contact record.

1. Open the desired contact in GoHighLevel.
2. Click the Edit button to enable editing.
3. Scroll down to the Custom Fields area.
4. Find each phone-related custom field you created (for example, Secondary Phone, Work Phone, etc.).
5. Enter the correct phone number in each field.
6. Click Save to apply the changes.

Now the contact stores multiple phone numbers: the main phone plus any additional phones in custom fields.

Marking and Using the Correct Primary Number in GoHighLevel

Only the standard phone field is treated as the primary number in GoHighLevel. To ensure the right number is used by calls and SMS:

• Always keep the most important or most frequently used number in the main Phone field.
• Use custom fields for all other numbers, even if they are regularly used.
• When you need to change the primary number, simply update the main phone field with the new value.

This approach keeps your automations and outbound communication consistent and predictable.

Best Practices for Managing Multiple Phone Numbers in GoHighLevel

To avoid confusion and maintain clean data when using multiple phone numbers, follow these best practices:

• Use clear labels: Name custom fields descriptively (e.g., Work Phone instead of just Phone 2).
• Standardize formatting: Store phone numbers with country codes and consistent spacing or dashes.
• Update records regularly: When a number becomes inactive, replace or remove it promptly.
• Document your system: Keep a simple internal guide explaining which GoHighLevel fields are used for primary and secondary numbers.

If you manage multiple accounts or work with a team, standardization helps everyone understand which number to call or text.

Troubleshooting Multiple Phone Numbers in GoHighLevel

If you run into issues managing contact phone data, check the following:

• Wrong number used in automations: Confirm that the primary phone field contains the correct number and that your workflow mappings reference that field.
• Missing extra numbers: Verify that the custom fields are created under the correct account and that they are visible on the contact layout.
• Formatting errors: Make sure numbers include the correct country code and do not contain unsupported characters.

For more detailed platform-specific behavior, refer to the official documentation on adding multiple phone numbers for a contact at this GoHighLevel help article.

Next Steps and Additional Resources for GoHighLevel Users

Once you have multiple phone numbers configured correctly, you can integrate them into your broader CRM and automation strategy.

• Map critical phone fields into your sales pipelines.
• Use notes to record which number the contact prefers.
• Review data regularly to maintain accuracy across GoHighLevel and other tools.

If you need strategic help implementing CRM best practices or optimizing your automations, you can explore consulting and implementation services at Consultevo.

By structuring your contact records carefully and using custom fields effectively, GoHighLevel can store multiple phone numbers per contact while keeping one clearly defined primary number for reliable communication.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`