GoHighLevel Number Migration Guide

If you are moving from ClickUp, spreadsheets, or another CRM into GoHighLevel, you may also need to migrate existing phone numbers. This guide walks you through the official process for moving numbers into GoHighLevel safely, with minimal downtime and full compliance with carrier rules.

The migration process is formally called a “port” and it involves transferring your numbers from your current provider to the GoHighLevel telephony provider (Twilio). Because the port touches carriers, records, and billing, it is critical to follow the right steps and submit accurate information.

Understanding GoHighLevel Number Porting

Before you start, it helps to understand what number porting into GoHighLevel actually means. A port is not just a settings change in your CRM; it is a regulated process where your existing carrier releases the number and your new provider activates it under their control.

When you port numbers into the telephony system connected to GoHighLevel:

• Your numbers stay the same for your customers.
• Call and SMS traffic start routing through your new provider.
• Your old phone system or platform will eventually stop handling the number.

This means you must be sure that you want GoHighLevel’s telephony infrastructure to manage those numbers permanently or for the foreseeable future.

Pre‑Migration Checklist for GoHighLevel Users

Successful ports depend on clean preparation. Use this checklist before you submit any request related to GoHighLevel number migration:

• Confirm number ownership – You must be the authorized user or account owner for the numbers you want to move.
• Collect accurate account data – Service address, account number, and authorized name must match your current provider’s records exactly.
• Check contract terms – Verify that moving the number away will not violate an active agreement or trigger cancellation penalties.
• Plan for possible downtime – Ports usually complete smoothly, but you should still plan for a short transition window.

Once you have this information ready, you are prepared to start the formal porting process into the environment that powers GoHighLevel telephony.

Step 1: Review GoHighLevel Number Migration Requirements

The first step is to confirm that your numbers are eligible and that you understand the requirements of the telephony provider behind GoHighLevel. From the official documentation at this GoHighLevel migration guide, pay attention to:

• Supported countries and number types (local, mobile, toll‑free).
• Any special restrictions for business, government, or emergency numbers.
• Documentation you must provide, such as a Letter of Authorization (LOA) or recent phone bill.

If your numbers are outside the supported region or fall under restricted categories, you may not be able to port them into the system used by GoHighLevel.

Step 2: Gather Required Documentation for GoHighLevel Porting

To avoid delays, collect all documents before you or your team submits a port request. Typical requirements for a port into the telephony layer for GoHighLevel include:

• Letter of Authorization (LOA) signed by the current number owner.
• Recent carrier invoice that shows the numbers, account number, and billing address.
• Exact service address tied to the numbers (not just a mailing address).
• Current carrier information, such as carrier name and account PIN (if applicable).

Every detail must match your current provider’s customer service records. A mismatch is one of the most common reasons GoHighLevel related ports are rejected or delayed.

Step 3: Submit Your GoHighLevel Port Request

Once you have confirmed eligibility and collected documents, you can submit the port request so the numbers can be used within GoHighLevel. Follow these steps in sequence:

1. Prepare the list of numbers
   Group numbers by current provider and by country, and make sure you include the full international format where required.
2. Attach the LOA and invoice
   Ensure the documents are readable, current, and signed by the proper authority.
3. Fill out all required fields
   Service address, company name, contact details, type of numbers, and desired port date must be completed accurately.
4. Submit through the approved channel
   Use the official support or internal telephony interface that your GoHighLevel account uses for number management.

After submission, you will typically receive a reference number so you can track the status of your port.

Step 4: Monitor GoHighLevel Porting Status

Once your request is in progress, you should actively monitor status updates related to your GoHighLevel environment. During this period, your current provider and the new carrier coordinate the exact transfer time.

Common status stages include:

• Pending submission – The request has been received but not yet sent to the carrier.
• Submitted to carrier – The new carrier is reviewing your documentation.
• FOC (Firm Order Commitment) – A port date and time have been confirmed.
• Completed – The numbers now route through the new provider used by GoHighLevel.
• Rejected – A mismatch or unsupported detail prevented completion.

If the port is rejected, carefully review the reason, update the LOA or account information, and resubmit. Most issues are solved by correcting data so it exactly matches carrier records.

Step 5: Prepare Your GoHighLevel Account for Cutover

As the confirmed port date approaches, configure your GoHighLevel account so calls and SMS messages are handled correctly immediately after cutover:

• Create or update call workflows, IVRs, and forwarding rules.
• Assign each incoming number to the correct pipelines or users.
• Configure SMS routing, templates, and compliance settings.
• Notify your team about the scheduled migration window.

These preparations help ensure that, once the numbers are live on the new provider, your GoHighLevel automations and communication flows start working without delay.

Step 6: Test Numbers After GoHighLevel Port Completion

When you see that the port status is completed, thoroughly test all numbers now connected to your GoHighLevel system:

• Place inbound calls from multiple carriers (mobile and landline).
• Place outbound calls using the ported numbers as caller ID.
• Send and receive SMS messages to confirm routing.
• Verify call recordings, tracking, and workflow triggers.

Document any issues and contact support with exact call examples (date, time, calling number, called number) so they can trace what is happening behind the scenes.

Troubleshooting GoHighLevel Number Migration Issues

If something does not work as expected after you move your numbers into the telephony network that powers GoHighLevel, focus on these areas:

GoHighLevel Port Rejection Causes

• Mismatched business name or address compared to carrier records.
• Incorrect account number, PIN, or losing carrier name.
• Attempting to port restricted or unsupported number types.
• Submitting old or illegible invoices and LOAs.

Correct the data, update your documents, and resubmit the port request.

GoHighLevel Post‑Port Call or SMS Problems

• Calls not reaching your agents or IVR flows.
• SMS messages failing or not appearing in your conversations.
• Caller ID showing incorrectly.

In these cases, double‑check your routing and user assignments inside your GoHighLevel account, then contact support with detailed examples if the issue persists.

Best Practices When Migrating Numbers to GoHighLevel

To keep your communication stable during migration into GoHighLevel, follow these best practices:

• Port during low‑traffic hours whenever possible.
• Avoid making major workflow changes on the same day as the port.
• Keep your old system active until you confirm all numbers work correctly.
• Maintain a clear internal communication plan so your team knows what to expect.

If you need expert help planning or auditing your CRM and communications stack, you can also work with consultants such as Consultevo to design a migration and optimization plan around GoHighLevel.

Final Notes on Moving Numbers into GoHighLevel

Moving phone numbers into the carrier infrastructure that integrates with GoHighLevel is a structured process that depends on accurate data, clear documentation, and careful scheduling. By confirming eligibility, preparing documents, submitting a complete port request, and thoroughly testing after completion, you can transition your phone system with minimal risk and downtime.

For the most up‑to‑date and detailed requirements, always refer to the official GoHighLevel moving phone numbers migration guide, as carrier rules and supported regions may change over time.

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