Pause and Resume GoHighLevel Sub-Accounts

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Pause and Resume GoHighLevel Sub-Accounts

If you manage multiple clients and tools like ClickUp alongside your CRM, you may also need a clear way to control billing and access inside GoHighLevel. This guide explains, step by step, how to pause and resume sub-accounts so you can manage subscription costs and client access without deleting crucial data.

The pause and resume feature is designed for agency owners and account admins who want flexible control over client workspaces. By following the steps below, you will be able to temporarily disable or reactivate any sub-account in just a few clicks.

Understanding GoHighLevel Sub-Account Pausing

Within GoHighLevel, a sub-account represents an individual client or brand workspace under your main agency account. Sometimes you may need to stop billing and access for a specific client without removing their data. Pausing a sub-account lets you do exactly that while keeping everything stored safely.

When you pause a sub-account:

  • The sub-account is disabled for active use.
  • Users can no longer log in to that specific workspace.
  • Billing for that sub-account stops according to GoHighLevel's rules.
  • All funnels, automations, contacts, and settings remain saved.

Later, when the client returns or you need to reactivate the workspace, you can resume the sub-account to restore access and resume billing.

Requirements Before Pausing a GoHighLevel Sub-Account

Before you can pause sub-accounts in GoHighLevel, you must meet these basic requirements:

  • You must be logged in as the agency admin or with permissions that allow account-level configuration.
  • Your plan must support managing multiple sub-accounts.
  • You must know which specific client or sub-account you want to pause.

Once those requirements are satisfied, you can move ahead with the pausing process.

How to Pause a Sub-Account in GoHighLevel

Follow these steps to pause a client workspace inside GoHighLevel. The process is quick and requires just a few clicks from your agency view.

Step 1: Open the Agency View in GoHighLevel

  1. Log in to your main GoHighLevel agency account.
  2. Make sure you are in the Agency view, not inside a specific client sub-account.

The agency view is where you manage all sub-accounts, billing, and high-level settings.

Step 2: Go to the Sub-Accounts Section

  1. In the left-hand navigation menu, locate the option that lists your client workspaces or sub-accounts.
  2. Click to open the Sub-Accounts section.

Here, you will see all of the client accounts attached to your GoHighLevel agency, including active and previously modified ones.

Step 3: Choose the Sub-Account to Pause

  1. Find the specific sub-account you want to pause from the list.
  2. Look for an action menu or controls next to that sub-account entry.

Typically, the options appear as an icon or button that opens actions such as edit, manage, or pause.

Step 4: Pause the GoHighLevel Sub-Account

  1. Click the Pause option associated with the chosen sub-account.
  2. Confirm the action in the pop-up or confirmation dialog.

After confirmation, the sub-account status updates to indicate it is paused. At this point, the client cannot access their workspace, and billing will follow the pause rules defined by GoHighLevel.

What Happens After You Pause a GoHighLevel Sub-Account

Once a sub-account is paused, several important changes take effect:

  • The client and team members lose access to that specific workspace.
  • Automations and campaigns for that sub-account stop running.
  • Data, assets, and configurations remain stored for future use.
  • You can still see the sub-account listed under your agency view with a paused status.

This allows you to pause relationships with clients who are on hold, late on payment, or temporarily inactive, without losing the work you have already set up inside GoHighLevel.

How to Resume a Paused GoHighLevel Sub-Account

When a client returns or you wish to restore their access, you can quickly resume a paused sub-account from the same section where you paused it.

Step 1: Access the Sub-Accounts List in GoHighLevel

  1. Log back into your agency-level GoHighLevel account.
  2. Navigate to the Sub-Accounts area from the left-side navigation menu.

Paused sub-accounts will be visible along with active ones, typically with a status label or indicator.

Step 2: Locate the Paused Sub-Account

  1. Scroll through the list or use search filters to find the paused sub-account you want to reactivate.
  2. Check the status to confirm it is currently paused.

Once you identify the correct workspace, you are ready to resume it.

Step 3: Resume the GoHighLevel Sub-Account

  1. Open the action menu or controls beside the paused sub-account.
  2. Select the Resume option.
  3. Confirm the action when prompted.

After confirmation, the sub-account switches back to active status. Users regain access, automations can run again, and billing will resume according to your GoHighLevel agency plan.

Best Practices for Managing GoHighLevel Sub-Accounts

To keep your agency operations smooth, follow these practical tips when pausing and resuming client workspaces:

  • Communicate with clients: Always inform clients when their sub-account will be paused or resumed so there are no surprises about access or billing.
  • Document reasons: Keep internal notes on why a sub-account was paused, such as non-payment, project completion, or seasonal downtime.
  • Schedule reviews: Periodically review paused accounts to decide whether they should be resumed, archived, or left paused.
  • Align with contracts: Make sure your contract terms match how you handle GoHighLevel sub-account status changes.

Where to Learn More About GoHighLevel Sub-Account Controls

If you want to explore every detail of pausing and resuming sub-accounts directly from the platform's documentation, review the official guide here: Official GoHighLevel Pause/Resume Sub-Accounts Guide.

For broader strategy, automation design, and systems support around CRM and marketing platforms, you can also visit Consultevo for agency-focused resources and services.

Summary: Efficient Sub-Account Management in GoHighLevel

Using the pause and resume controls for sub-accounts in GoHighLevel allows you to manage client access and costs without losing critical data. From your agency view, you can quickly pause inactive clients and later resume them when they are ready to continue. By following the step-by-step instructions in this article, you can keep your CRM structure organized while maintaining full flexibility over each client workspace.

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