Manage GoHighLevel Payment Failures

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Manage GoHighLevel Payment Failure Notifications in WordPress

If you use ClickUp or other project tools to manage client work, setting up reliable GoHighLevel payment failure notifications inside your WordPress admin is essential for smooth subscription management. This guide walks you step by step through enabling and testing these alerts via the LC WordPress plugin so you never miss a failed payment again.

The process happens fully inside WordPress and the LC plugin interface and does not require custom code. Follow the steps below to configure your site admin email, understand how failure alerts work, and confirm everything is working correctly.

What Are GoHighLevel Payment Failure Notifications?

Within the LC WordPress plugin, GoHighLevel payment failure notifications are automatic emails sent to your WordPress admin address whenever a customer’s subscription payment fails while using your membership or checkout setup.

These alerts help you:

  • React quickly to billing issues and prevent churn.
  • Reach out to customers to update their payment method.
  • Monitor the health of your subscription revenue.
  • Keep support and finance teams informed.

The notifications are generated at the moment a transaction error occurs and are tied directly to subscription and checkout activity handled through the LC plugin connected to your GoHighLevel account.

Prerequisites for GoHighLevel Payment Failure Alerts

Before you configure payment failure notifications, make sure you have the following in place:

  • A WordPress site with administrator access.
  • The LC (LeadConnector) WordPress plugin installed and connected to your GoHighLevel workspace.
  • Valid SMTP or email sending configuration on your WordPress site so admin emails are delivered correctly.
  • At least one active checkout or membership product linked to a subscription.

Once these prerequisites are in place, you can configure where the alerts go and verify that GoHighLevel failure emails are reaching the correct admin inbox.

Step 1: Confirm Your WordPress Admin Email for GoHighLevel Alerts

The LC plugin uses your WordPress admin email by default to send GoHighLevel payment failure notifications. You should first verify that this address is correct and monitored.

  1. Log in to your WordPress admin dashboard.

  2. In the left menu, go to Settings > General.

  3. Locate the Administration Email Address field.

  4. Confirm this email is valid, active, and accessible to your support or billing team.

  5. If needed, update the email address and click Save Changes.

All subsequent GoHighLevel payment failure alerts from the LC plugin will be delivered to this admin email address unless you use another plugin or setup to route them differently.

Step 2: Understand When GoHighLevel Payment Failures Trigger Emails

The LC plugin will send a GoHighLevel payment failure notification whenever a subscription renewal or scheduled payment fails. Common reasons include:

  • Insufficient funds on the customer card.
  • Expired or canceled card.
  • Temporary bank or network errors.
  • Incorrect payment details stored on file.

When a failure occurs, the system logs the event and generates a notification email to your WordPress admin address. The details in the message typically include:

  • Customer reference or identifier.
  • Product or subscription involved.
  • Date and time of the failed attempt.
  • Failure or error message returned by the processor.

This information helps you troubleshoot payment issues while keeping your GoHighLevel workflows and automations in sync with real billing events.

Step 3: Test GoHighLevel Payment Failure Notifications

To be confident that your notifications work correctly, you should run a controlled test through your checkout connected to GoHighLevel. Here is a general approach:

  1. Ensure the LC WordPress plugin is properly connected to your GoHighLevel account and that test mode or live mode is set as desired.

  2. Create or locate a subscription product that uses recurring payments through the LC checkout.

  3. Use a test payment method or a card that is expected to fail according to your payment gateway test documentation (for example, a known failing test card).

  4. Complete the checkout process as a test customer to trigger a scheduled payment or renewal failure.

  5. Monitor your WordPress admin email inbox for a new GoHighLevel payment failure notification.

If you receive the email, your WordPress and LC plugin configuration are working correctly. If not, proceed with the troubleshooting steps below.

Troubleshooting GoHighLevel Payment Failure Emails

If you do not see the expected GoHighLevel payment failure alerts in your inbox, work through these checks:

1. Verify Email Delivery from WordPress

  • Confirm you can receive other WordPress system emails such as password resets or new user notifications.
  • If not, configure an SMTP plugin to send mail through a reliable email provider.
  • After setup, run a test email from your SMTP plugin settings screen.

2. Check Spam and Filters for GoHighLevel Alerts

  • Inspect your spam or junk folder for missed alerts.
  • Search for the site name or subject lines related to payment failures.
  • Whitelist your WordPress sender address and domain in your email client or server rules.

3. Confirm LC Plugin Connection to GoHighLevel

  • Open the LC plugin settings in your WordPress dashboard.
  • Verify that your GoHighLevel account or location is still connected and authenticated.
  • Re-authorize the connection if you recently changed passwords, tokens, or accounts.

4. Reproduce a Payment Failure Event

  • Use a documented failing test card from your payment gateway if available.
  • Confirm that the transaction actually fails in the gateway or in your GoHighLevel billing logs.
  • Wait a few minutes after the failure to allow the notification to send.

If you still cannot receive failure notifications, compare your setup with the official documentation from the platform. You can review the original support article that explains payment failure notifications via the LC plugin at this GoHighLevel help page.

Best Practices for Managing GoHighLevel Payment Failures

Once your WordPress site is reliably sending GoHighLevel payment failure emails, consider the following operational best practices:

  • Centralize alerts: Route the admin email to a shared inbox for your support or billing team.
  • Standardize follow-up: Create an internal playbook for how to handle each type of failure.
  • Leverage automation: Use GoHighLevel workflows to tag users, send reminders, or pause access when payments fail.
  • Track metrics: Monitor how many failures convert back into successful payments after manual outreach.

Implementing these practices makes your notification system more than just an alert; it becomes part of your retention strategy.

Where to Get More Help on GoHighLevel and WordPress

If you need deeper implementation help that goes beyond the basic GoHighLevel payment failure notification setup, you can work with a specialist agency. For example, Consultevo offers marketing automation and funnel optimization services that can complement your current configuration.

You can also continue exploring the official help documentation from the platform, including the detailed article on payment failure notifications via the LC WordPress plugin, at the GoHighLevel support portal.

By configuring your WordPress admin email correctly, testing failure scenarios, and following a clear follow-up process, you can rely on GoHighLevel payment failure notifications to keep your subscription revenue stable and your customers informed.

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