How to Use GoHighLevel Premium Customer Support

If you manage complex client systems in tools like ClickUp and GoHighLevel, knowing how to access the right support channel can save hours of troubleshooting. This how-to guide explains each premium customer support option available, when to use it, and how to prepare your requests so issues get resolved as quickly as possible.

The steps and options below are based on GoHighLevel’s official premium customer support overview. Follow them to choose the best way to contact support depending on urgency, technical impact, and your subscription level.

Understand GoHighLevel Premium Support Tiers

Before you reach out, confirm that you are on the appropriate GoHighLevel plan that includes premium support. The support experience can change depending on which subscription you are using.

• Support channels may vary by pricing plan.
• Response times can depend on ticket severity.
• Some features, such as priority queueing, can be limited to higher tiers.

Check your current GoHighLevel billing area or account settings to verify your plan and what level of premium support is included.

How to Use the GoHighLevel Live Chat Widget

Live chat is the fastest way to connect with a GoHighLevel team member for most non-emergency issues.

When to Use GoHighLevel Live Chat

Use live chat when:

• You have configuration or usage questions.
• You are experiencing non-critical technical issues.
• You need guidance on a feature but your system is still mostly functional.

Steps to Start a GoHighLevel Live Chat

1. Log in to your GoHighLevel account.
2. Locate the chat widget icon (usually at the bottom corner of the screen).
3. Click the widget to open the chat window.
4. Choose the most relevant topic, if prompted.
5. Describe your issue clearly, including affected sub-account, feature, and any recent changes.

Keep your messages concise and provide links or screenshots when requested. This helps the GoHighLevel support team quickly reproduce and diagnose the issue.

How to Submit a GoHighLevel Support Ticket

Support tickets are ideal for issues that need detailed investigation, longer troubleshooting, or documentation.

When to Open a GoHighLevel Ticket

Use the ticket system when:

• You have a bug or error that needs deeper technical review.
• You want a written record of the problem and solution.
• Your question is complex and not time-critical enough to require phone support.

Steps to Create a GoHighLevel Support Ticket

1. Go to the GoHighLevel help or support center.
2. Click the option to create or submit a new ticket.
3. Choose the correct category (for example, billing, technical issue, feature question).
4. Enter a clear subject line describing the problem.
5. Write a detailed description, including:
   • Account or sub-account details (avoid sharing passwords).
   • Exact feature or area affected (funnels, automation, email, etc.).
   • Steps to reproduce the issue.
   • Any error messages and timestamps.
6. Attach screenshots or short videos if available.
7. Submit the ticket and note the ticket ID for reference.

Monitor your email or the support portal for updates from the GoHighLevel team, and respond quickly if they request more information.

How to Use GoHighLevel Critical Incident Phone Support

For the most urgent problems, GoHighLevel premium support provides a critical incident phone option.

What Counts as a Critical Incident in GoHighLevel

Critical incidents typically include:

• System-wide outages preventing you from accessing the platform.
• Major disruptions to your live campaigns or client operations.
• Severe performance issues that block essential workflows.

Issues that are inconvenient but not business-stopping should usually go through live chat or tickets instead of phone.

Steps to Request GoHighLevel Critical Phone Help

1. Identify that your issue is truly critical (platform unavailable, clients unable to access, or severe disruption).
2. Gather key details before calling or requesting a callback:
   • Account name and primary email.
   • Approximate start time of the incident.
   • Specific features or locations affected.
   • Any error codes shown on-screen.
3. Use the premium support instructions provided in the GoHighLevel documentation or portal to access the critical incident phone option.
4. Clearly state that this is a critical incident and briefly summarize the business impact.

Stay available while the GoHighLevel team investigates, and be prepared to test fixes or provide additional logs or screenshots.

Best Practices for Faster GoHighLevel Resolutions

Regardless of which GoHighLevel support channel you use, following these practices can significantly speed up resolution times.

Step 1: Document the Problem Clearly

• Record exact error messages, not just summaries.
• Note the time and timezone when the issue started.
• List any recent configuration changes, new workflows, or integrations.

Step 2: Collect Visual Evidence

• Capture screenshots showing the full browser window and URL bar.
• Consider short screen recordings for complex workflow problems.
• Ensure sensitive client data is masked before sharing.

Step 3: Test in Multiple Environments

• Try another browser or incognito/private mode.
• Check whether the issue affects all users or only one account.
• Confirm whether it occurs on both desktop and mobile, if relevant.

Sharing these findings with the GoHighLevel team in your first message helps them skip basic triage steps and move directly to in-depth troubleshooting.

Where to Find Official GoHighLevel Support Information

Always rely on official documentation to confirm the latest support channels, hours, and incident rules.

• Review the official GoHighLevel premium support overview here: GoHighLevel Premium Support Overview.
• Check your account portal to see any plan-specific support details.
• Bookmark the help center for quick access to guides, FAQs, and ticket submission.

Improve Your GoHighLevel Processes and Support Readiness

Beyond knowing how to contact support, it helps to design internal processes so your team can escalate issues in a structured way. Many agencies and SaaS businesses pair GoHighLevel implementations with clear SOPs, documentation, and dedicated owners.

If you want strategic help building those processes, you can review consulting resources such as Consultevo, which focuses on systems, automation, and operations. Combine strong internal workflows with GoHighLevel premium support to minimize downtime and keep client campaigns running smoothly.

Summary: Choose the Right GoHighLevel Support Channel

Use this simple decision path when you run into an issue:

1. Is the platform or a core function down for you and your clients?
   Use critical incident phone support if available under your GoHighLevel plan.
2. Is it an urgent but non-fatal technical problem?
   Start with live chat for rapid back-and-forth troubleshooting.
3. Is it a complex question or bug that needs documentation?
   Open a detailed support ticket so the GoHighLevel team can investigate thoroughly.

By matching the support channel to the severity of the problem and providing complete information, you make it easier for GoHighLevel premium customer support to diagnose, prioritize, and resolve issues quickly.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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