GoHighLevel Product Access Removed Workflow Trigger Guide

If you manage online courses or memberships across multiple tools like ClickUp and learning platforms, understanding the GoHighLevel Product Access Removed workflow trigger is essential. This feature lets you automate actions the moment a user loses access to a product in your account, helping you maintain accurate records, send timely communication, and keep your automations in sync.

This how-to article explains what the Product Access Removed trigger does in GoHighLevel, how to configure it, and how to use its filters effectively to target the right contacts.

What the GoHighLevel Product Access Removed Trigger Does

The Product Access Removed workflow trigger in GoHighLevel fires whenever a contact’s access to a specific product is removed. This typically applies to:

• Online courses you created in the system
• Membership products or bundles
• Other digital products managed through your account

Once the trigger activates, the contact is pulled into the selected workflow, where you can automate actions such as:

• Sending a re-engagement or win-back email
• Notifying your team about the access removal
• Updating internal tags or custom fields
• Removing the contact from other sequences or memberships

This allows you to respond in real time whenever product access is revoked, whether it is due to cancellation, non-payment, manual removal, or the end of a limited-time access period.

How to Add the Product Access Removed Trigger in GoHighLevel

Follow these steps to add the Product Access Removed trigger to a workflow in GoHighLevel:

1. Open your GoHighLevel account and navigate to the Workflows section.

2. Click + Create Workflow or open an existing workflow where you want to track product access removal.

3. In the workflow builder, click Add New Trigger.

4. From the list of available triggers, locate and select Product Access Removed.

5. Once selected, configure the filters and options for this trigger (explained below).

6. Save your workflow and turn it ON so that GoHighLevel can start listening for product access changes.

After this setup, any time a contact loses access to a product that matches your filter criteria, they will automatically enter this workflow.

GoHighLevel Product Access Removed Trigger Filters

The Product Access Removed trigger in GoHighLevel includes two key filter types. These filters help you narrow down which access removal events should start the workflow.

GoHighLevel Trigger Filter: Product

The Product filter allows you to specify which products should be monitored. Only removals connected to the chosen products will activate the workflow.

You can set this filter in three ways:

• Any product
  Use this option if you want the workflow to trigger whenever access is removed from any product in your account. It is useful for universal offboarding or organization-wide notifications.
• In a specific product
  Select this option when you only care about access removal for one particular product, such as a flagship course or membership.
• Not in a specific product
  Use this when you want the workflow to trigger for all product access removals except the one you choose. This is helpful if one product has its own separate workflow and you want to exclude it from this one.

Choosing the Product filter correctly ensures that your automation only runs for relevant products and prevents unnecessary actions from firing when other products are affected.

GoHighLevel Trigger Filter: Contact Filter

The Contact Filter lets you limit which contacts can activate the Product Access Removed trigger. This is useful for segmenting your audience and targeting only the contacts who meet certain conditions.

Common ways to configure the Contact Filter include:

• By tags – Only trigger when the contact has or does not have certain tags.
• By contact details – Filter by fields such as email, phone, or other attributes.
• By custom fields – Restrict triggering based on your own data points like subscription type, plan level, or lifecycle stage.

By combining Product and Contact filters, you can create highly precise GoHighLevel workflows that respond only to the exact scenarios you care about.

Practical Use Cases for the GoHighLevel Product Access Removed Trigger

Here are some scenarios where the Product Access Removed trigger in GoHighLevel can improve your automation and customer experience:

• Subscription cancellation
  Automatically send a cancellation confirmation, offer a discount to return, or ask for feedback when a subscription-based product is canceled.
• Payment failure cleanup
  When access is removed due to failed payments, send a payment recovery email and notify your billing or support team.
• Course access expiry
  If your course has a limited duration, trigger a final lesson recap, upsell to another program, or invite users to an alumni community when access ends.
• Internal housekeeping
  Use the trigger to remove old tags, unsubscribe contacts from certain campaigns, or update CRM fields when a product relationship ends.

Each of these automations can be built using the workflow builder after you configure the Product Access Removed trigger and filters.

Testing Your GoHighLevel Product Access Removed Workflow

Before going live with any automation that depends on product access changes, test your workflow thoroughly in GoHighLevel:

1. Create or use a test contact and grant them access to the target product.

2. Manually remove access to that product from the contact’s profile.

3. Check if the contact enters the workflow triggered by Product Access Removed.

4. Confirm that all steps in the workflow run as expected (emails, tags, notifications, etc.).

5. Review workflow logs to verify filtering behavior and troubleshoot any missing events.

Once testing is complete and successful, you can confidently apply this automation to real customers.

Additional Resources for GoHighLevel Users

To read the original help documentation that this how-to is based on, visit the official support article here: GoHighLevel Product Access Removed trigger documentation.

If you need strategic help implementing automations, funnels, or SEO around your CRM and marketing stack, you can also explore consulting services at Consultevo.

By configuring the Product Access Removed trigger correctly in GoHighLevel and combining it with smart filters, you can automate offboarding, recover lost customers, and keep your systems accurate and up to date whenever product access changes.

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