How to Reconnect Broken Marketplace Apps in GoHighLevel
If you use ClickUp, CRMs, or other tools alongside GoHighLevel, a broken marketplace app connection can interrupt automations and data sync. This guide walks you step by step through reconnecting broken marketplace apps inside GoHighLevel so your integrations start working again quickly.
The process is straightforward once you know where to look and what the different connection statuses mean. Follow the instructions below to diagnose and repair any broken marketplace app connections in your account.
Understanding GoHighLevel Marketplace App Status
When you open the Marketplace section in GoHighLevel, each app shows a connection status. This status tells you whether the app is currently working or needs your attention.
The most common statuses you will see are:
- Connected – The app is properly authenticated and functioning.
- Broken – The app has lost its connection and must be reconnected.
- Action Required – The app needs you to complete a step, such as granting permissions.
Any marketplace app marked as Broken or Action Required should be reviewed. GoHighLevel will not be able to sync data or trigger automations correctly until these apps are reconnected or updated.
Common Reasons GoHighLevel Marketplace Apps Break
Before reconnecting, it helps to understand what usually causes an app in GoHighLevel to become broken. Typical reasons include:
- Changed or expired API keys or tokens on the third-party platform.
- Password resets or security changes on the connected account.
- Permissions removed or scopes changed for the integration.
- Third-party app updates that require a fresh authorization.
- Account-level changes, such as upgrading, downgrading, or closing the third-party account.
Knowing the likely cause can help you decide whether you need to update credentials on the third-party side before reconnecting the app in GoHighLevel.
Step-by-Step: Reconnect a Broken GoHighLevel Marketplace App
Use the steps below whenever you see a broken app in your GoHighLevel marketplace list.
Step 1: Open the GoHighLevel Marketplace
- Log in to your GoHighLevel account.
- From the left-hand navigation, locate and click on the Marketplace section.
- Open the tab or area where your installed marketplace apps are listed.
You should now see all the apps connected to your GoHighLevel account, along with their current statuses.
Step 2: Locate the Broken GoHighLevel App
- Scan the list for any app labeled Broken or Action Required.
- Confirm that the specific app is the one that has stopped syncing or triggering automations.
- Click on the app to open its details pane or configuration window.
The app details view will usually explain the current status and may show a warning or error message about the connection.
Step 3: Review the Connection Error
Inside the app details, look for:
- Error messages related to authentication or permissions.
- Notes stating that an access token has expired.
- Information that a permission change is required on the third-party platform.
If the message indicates that an API key or password changed, be sure you have the updated information ready before proceeding to reconnect the app in GoHighLevel.
Step 4: Reconnect the Broken GoHighLevel App
- In the app details pane, find and click the Reconnect or Connect button.
- A new window or authorization popup will appear, usually redirecting you to the third-party service.
- Sign in to the third-party account you want to connect, if prompted.
- Review the requested permissions and scopes.
- Click Allow, Authorize, or the equivalent confirm button to grant access.
When the authorization completes, you should be redirected back to GoHighLevel, and the app status should update automatically.
Step 5: Confirm the App Status in GoHighLevel
- Return to the marketplace app list.
- Verify that the status for the app now shows Connected (or similar wording that indicates a healthy connection).
- If the message still shows Broken, refresh the page and check again.
If the status does not change after reconnecting, repeat the process and make sure you authenticated with the correct third-party account and accepted all requested permissions.
Troubleshooting Persistent Broken GoHighLevel Connections
If you still see a broken connection after following the standard reconnect steps, try these additional checks:
- Verify third-party access: Log into the external platform and confirm the integration or app for GoHighLevel is enabled and has not been revoked.
- Check for multiple accounts: Ensure you are authorizing the correct third-party account, especially if you manage multiple logins.
- Update credentials: If you recently changed passwords, API keys, or security settings, update or regenerate them as required and then reconnect.
- Clear browser cache: Sign out of GoHighLevel, clear your browser cache, and sign back in before trying again.
For integrations that remain broken after all these steps, consult the official support resource for that specific marketplace app or contact GoHighLevel support.
Best Practices for Managing GoHighLevel Marketplace Apps
To reduce the chance of broken marketplace apps in GoHighLevel, follow these best practices:
- Monitor app statuses regularly: Periodically open the Marketplace area to confirm all apps show as connected.
- Plan for credential changes: When you update credentials or security settings in a third-party tool, schedule time to reconnect that app in GoHighLevel immediately afterward.
- Limit unnecessary account changes: Avoid frequent switching between accounts on the third-party side, which can lead to authorization confusion.
- Document integrations: Keep a simple list of which accounts and credentials are linked to each marketplace app.
These practices help maintain consistent workflows and prevent unexpected breaks in automation.
Learn More About GoHighLevel Integrations
You can review the original help documentation on reconnecting broken marketplace apps directly on the GoHighLevel support site here: How to reconnect broken marketplace apps.
For broader strategy, implementation, and optimization help with GoHighLevel systems, you can also visit Consultevo for consulting and implementation resources.
Summary: Keeping GoHighLevel Apps Connected
Broken marketplace apps can interrupt critical workflows, but they are usually simple to repair. By regularly monitoring app statuses, understanding what causes connections to break, and following the reconnect steps inside GoHighLevel, you can quickly restore integrations without major downtime.
Whenever you see a Broken status on a marketplace app, return to the Marketplace area in GoHighLevel, open the app, click Reconnect, reauthorize access on the third-party platform, and confirm that the status returns to Connected. With this straightforward process, your GoHighLevel environment will stay stable, integrated, and ready to support your automation workflows.
Need Help With ClickUp?
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