GoHighLevel Regulatory Bundle Guide

ClickUp users who also manage client communications in GoHighLevel often need a clear, step-by-step process to set up compliant phone messaging. This guide explains how to configure the regulatory bundle and verified business addresses for sub-accounts so your calls and texts follow carrier and compliance rules.

The regulatory bundle is required for certain regions and number types, especially for business messaging. Without the correct bundle and address details, your numbers may be restricted or blocked, which can impact deliverability and campaign performance.

What Is the GoHighLevel Regulatory Bundle?

In GoHighLevel, the regulatory bundle is a compliance profile that stores verified business information and supporting documents. Phone providers use this information to validate your identity and confirm that your sub-accounts are allowed to use specific phone numbers.

The bundle typically contains:

• Business legal name
• Registered business address
• Business type (individual, company, non-profit, etc.)
• Tax or registration numbers, where required
• Contact details for an authorized representative

Once approved, the bundle can be linked to sub-accounts and used to provision compliant phone numbers.

Before You Start in GoHighLevel

Before you begin configuring the GoHighLevel regulatory bundle, gather the following details for the business you are registering:

• Official business name exactly as it appears on registration documents
• Full registered address (street, city, state, postal code, country)
• Valid email address and phone number for the business
• Any required government or tax identification numbers

Make sure the information you enter in GoHighLevel matches your legal documentation. Inconsistent information is one of the main reasons regulatory bundles are delayed or rejected.

How to Create a Regulatory Bundle in GoHighLevel

Follow these steps to create a regulatory bundle for your sub-accounts. The exact menu names can change slightly over time, but the flow remains similar.

Step 1: Log in to Your GoHighLevel Agency Account

1. Sign in to your main agency dashboard.
2. Ensure you are on the agency view rather than a specific sub-account, since regulatory bundles are managed at the higher level.

If you manage multiple brands or clients, double-check you are working in the correct agency profile.

Step 2: Access the Phone and Regulatory Settings

1. Navigate to your agency settings area.
2. Locate the section related to phone numbers, telecom, or regulatory compliance. In GoHighLevel, this is typically where you connect carriers and manage phone-related configurations.
3. Look for an option such as “Regulatory Bundles”, “Compliance”, or similar.

This section is where you will create or view existing compliance bundles available to your sub-accounts.

Step 3: Start a New Regulatory Bundle

1. Click the button or link to create a new regulatory bundle.
2. Select the appropriate country and region for the numbers you plan to use.
3. Choose the business type (for example, a corporation, sole proprietor, or non-profit) according to the entity’s legal status.

The options you see will depend on what your telecom provider and GoHighLevel support for that region and number type.

Step 4: Enter Business Details Accurately

1. Enter the legal business name exactly as shown on official documents.
2. Add the full business address, including suite or unit number if applicable.
3. Provide the business phone, email, and any requested tax or registration IDs.
4. Fill in the contact information of an authorized representative if prompted.

Accuracy is vital. If the information you enter in GoHighLevel does not match your submitted documents, verification may fail or be delayed.

Step 5: Upload Required Documentation

1. Prepare digital copies (PDF or clear images) of your official documents.
2. Upload each document in the correct category (business registration, tax certificate, utility bill, etc.).
3. Confirm that names and addresses on the documents match what you entered in the bundle form.

Blurry or incomplete documents are common reasons for rejection. Ensure text is legible and all pages are included before completing this step.

Step 6: Submit and Monitor Bundle Status

1. Review all entered data for accuracy.
2. Submit the regulatory bundle for review.
3. Monitor the status from the same regulatory section in your GoHighLevel agency settings.

Approval times can vary depending on volume and region. If your bundle is rejected, carefully review any notes or error messages, correct the information or documentation, and resubmit.

Creating a Verified Address for Sub-Accounts in GoHighLevel

Once the regulatory bundle is in place, you can create and assign a verified address for each sub-account that will use phone numbers under that bundle.

Step 1: Open the Sub-Account Settings

1. From your agency dashboard, select the sub-account that needs a verified address.
2. Go to the settings area for that specific sub-account.
3. Find the phone or regulatory section associated with this sub-account.

This ensures the address you create is applied to the correct client or location.

Step 2: Add or Edit the Business Address

1. Locate the field or button for adding a “Business Address” or “Verified Address”.
2. Enter the correct address information for the sub-account’s business.
3. Make sure the country and state or province match the region of the phone numbers you will use.

Some regions may require the address to be within the same area as the phone numbers you are provisioning, so double-check any locality requirements while working in GoHighLevel.

Step 3: Link the Address to the Regulatory Bundle

1. In the same settings area, look for a dropdown or selection field to associate a regulatory bundle.
2. Choose the approved bundle that corresponds to this sub-account’s business entity.
3. Save your changes to ensure the address and bundle connection is recorded.

Once linked, the sub-account can use phone numbers that rely on that verified bundle for regulatory compliance.

Assigning Phone Numbers After Bundle Setup in GoHighLevel

After your bundle and verified address are configured, you can assign phone numbers to your sub-accounts.

1. Open the sub-account and go to the phone numbers section.
2. Purchase or connect the phone numbers available for the region and type supported by the bundle.
3. Confirm that the numbers show as compliant or active under the correct regulatory bundle.

If you see any errors or restrictions when assigning numbers, revisit the regulatory bundle and address details to confirm they match carrier requirements.

Troubleshooting Regulatory Bundle Issues in GoHighLevel

If you encounter problems with the regulatory bundle or verified addresses, use the following checks:

• Verify that business name and address match the official documents exactly.
• Confirm uploaded documents are current, valid, and fully readable.
• Check that the selected region and number type are supported for your business type.
• Ensure the correct bundle is linked to the correct sub-account.

For more in-depth, official instructions, review the original GoHighLevel documentation on regulatory bundles and address creation here: GoHighLevel Regulatory Bundle & Address Creation.

Additional Resources Beyond GoHighLevel

For broader strategy on CRM, automation, and marketing operations setup around GoHighLevel implementations, you can consult specialist resources such as Consultevo, which focuses on optimizing digital systems and workflows for agencies and businesses.

By carefully following these steps to configure your regulatory bundle and verified addresses, you help ensure your phone numbers remain compliant, your messages are delivered reliably, and your GoHighLevel sub-accounts are ready for scalable communication campaigns.

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