How to Request an Unavailable Number in GoHighLevel
If you are trying to set up communications in GoHighLevel and coming from tools like ClickUp or other CRMs, you may occasionally find that the exact phone number you want is marked as unavailable. This guide explains how to properly request a number that is not currently available in GoHighLevel, what information you must provide, and how to avoid common issues that lead to rejections.
Understanding GoHighLevel Number Availability
Phone numbers inside GoHighLevel are supplied and managed by its underlying telecom provider. When you search for a specific number and see that it is not available, it may mean:
- The number is already in use by another customer.
- The number is reserved or restricted by the carrier.
- The number type or area is not currently offered in your account region.
In some cases, you can submit a request so support can check if the number can be released or configured for your GoHighLevel account.
Requirements Before You Request a GoHighLevel Number
Before sending a request for an unavailable number, make sure you meet these basic requirements:
- You have an active GoHighLevel account with the correct sub-account or agency access.
- Your account billing is active and in good standing.
- You have the legal right to use the number if you are attempting to move it from another provider.
Having these in place ensures that the GoHighLevel support team and telecom partner can process your request without unnecessary delays.
Information You Must Collect for GoHighLevel Support
To request a number that is not available, you will need to provide clear details to the support team. Prepare the following:
- Exact phone number you want, including country code and area code.
- Type of number (local, toll-free, mobile, etc.).
- Business name and the sub-account or agency where the number should be added.
- Use case for the number (e.g., SMS marketing, two-way texting, outbound calling).
Accurate information helps GoHighLevel and the carrier verify whether the number can be assigned or ported into your account.
Step-by-Step: How to Request an Unavailable Number in GoHighLevel
Follow these steps to submit your request correctly.
Step 1: Confirm the Number Is Not Searchable in GoHighLevel
- Log in to your GoHighLevel account.
- Navigate to the section where you normally purchase or manage phone numbers.
- Search for the desired number or filter by area code and prefix.
If the number does not appear as available, you can move forward with a manual request.
Step 2: Capture Full Details of the Desired GoHighLevel Number
Create a short summary including:
- The complete number in international format.
- The preferred country and region.
- Whether it will be used primarily for calls, SMS, or both.
This summary will be added to your support ticket and reviewed by the GoHighLevel team and the carrier.
Step 3: Open a Support Ticket with GoHighLevel
Next, submit your request directly to support:
- Open the help or support section inside your GoHighLevel dashboard.
- Choose the option to create a new ticket.
- Select a category related to phone numbers or telecom services.
Make sure your contact email in GoHighLevel is monitored so you do not miss any follow-up questions.
Step 4: Provide All Required Details in the Ticket
In the ticket description, include:
- Subject line mentioning “Request for unavailable number”.
- The exact number you want, in full format.
- The sub-account or agency name where the number should be assigned.
- The purpose of the number (marketing campaigns, support line, sales, etc.).
- Confirmation that your account is authorized to use the number.
If you are attempting to move a number from another carrier, note that clearly so GoHighLevel support can check whether a separate porting process is required.
Step 5: Wait for Carrier Review and GoHighLevel Approval
After submitting the ticket, the request is typically reviewed in two stages:
- Internal review by GoHighLevel support to confirm your account details.
- Carrier review to check regulatory rules, number ownership, and technical availability.
The response time depends on the carrier and the region. Support will update your ticket with the final decision or any additional questions.
Common Outcomes When Requesting a GoHighLevel Number
When your request is processed, you can expect one of the following results:
Number Approved and Assigned to Your Account
If the number is available and all rules are satisfied, it may be added to your GoHighLevel account. You will receive a confirmation in your ticket and can then configure:
- Call routing or forwarding.
- SMS settings and campaigns.
- Tracking numbers inside funnels or pipelines.
Number Not Available in GoHighLevel
The carrier may report that the number cannot be provided. Common reasons include:
- The number is already in use and cannot be moved.
- Regulations in your region prevent assigning that number type.
- The number range is reserved for another purpose.
In this case, GoHighLevel support will typically advise you to choose a nearby alternative or a different number type.
Request for Additional Documentation
For some regions and use cases, the carrier may ask for extra documents, such as:
- Business registration records.
- Proof of address in the region of the number.
- Authorization letters if the number is currently with another provider.
You will need to upload these documents through your GoHighLevel support ticket so the carrier can re-evaluate your request.
Best Practices for GoHighLevel Number Requests
To improve your chances of approval and reduce back-and-forth communication, follow these tips:
- Always confirm your business name and sub-account precisely as they appear in GoHighLevel.
- Choose a number format and region that matches your business address when possible.
- Provide a brief but clear description of your communication use case.
- Respond quickly to any follow-up questions from support.
These practices help the telecom provider validate your request faster and keep your GoHighLevel communications compliant.
Where to Get Official GoHighLevel Number Policies
For the most accurate and up-to-date instructions, review the official help article on how to request a number that is not available in GoHighLevel. You can access it here: Official GoHighLevel unavailable number guide.
If you want broader strategy help around CRM systems, automation, or implementing GoHighLevel in your marketing stack, you can also review expert resources at Consultevo.
Conclusion: Handling Unavailable Numbers in GoHighLevel
Requesting a number that does not show as available in GoHighLevel requires a clear support ticket, accurate business information, and patience while the carrier reviews your case. By following the steps in this guide, preparing all necessary details in advance, and aligning your request with regional regulations, you give yourself the best chance to secure the number you need for your calls and SMS campaigns.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`