How to Restore a Deleted Phone Number in GoHighLevel
If you accidentally delete a phone number in your account, you can often recover it directly inside GoHighLevel. While this platform is different from project tools like ClickUp, the process to restore a deleted phone number is straightforward once you know where to look and what conditions must be met.
This guide walks you through the exact steps to restore a deleted number, explains the limitations, and shows you what to check if the number is no longer available.
Before You Restore a Number in GoHighLevel
When you remove a phone number in GoHighLevel, it is not always lost permanently. In many cases, the number can be restored if it is still available with the upstream carrier. However, there are a few important points to understand before you start.
- Not every deleted number can be restored.
- Restoration depends on the provider still owning the number.
- You must restore the number from the same account location where it was deleted.
Knowing these basics will save time and help you avoid confusion while working in your GoHighLevel account.
Where Deleted Numbers Are Stored in GoHighLevel
Deleted numbers are managed at the location level. That means you will need to open the correct sub-account or location where the number was originally used before you can restore it.
Inside that location, you will work from the Settings area, which is where phone numbers and related communication tools are configured in GoHighLevel.
Step-by-Step: Restore a Deleted Phone Number in GoHighLevel
Follow these steps carefully to check if your deleted number can be brought back.
1. Open the Correct GoHighLevel Location
- Log in to your main GoHighLevel account dashboard.
- Select the Location or sub-account where the phone number existed before it was deleted.
Restoration only works if you are inside the exact location that previously owned the number.
2. Go to Settings in GoHighLevel
- In the left-hand menu, click Settings.
- Within Settings, find and select the section that manages your Phone Numbers or Twilio-related configuration (the exact label may depend on your interface version).
This area controls how calls and SMS are handled by GoHighLevel for the selected location.
3. Open the Deleted Numbers Area
- Inside the phone number management screen, look for an option or tab related to Deleted or Released numbers.
- Click to open the list of numbers that have been removed from this location.
If your recently deleted number is still eligible for recovery, it should appear in this list with a status that allows restoration.
4. Restore the Deleted Phone Number
- Find the specific phone number you want to restore in the deleted list.
- Click the Restore or similar action button next to that number.
- Confirm the action when prompted.
Once confirmed, the system will attempt to reassign the number back to your GoHighLevel location.
What Happens After You Restore a GoHighLevel Number
When the restoration is successful, the number is again associated with your location. You can then use it for:
- Inbound calls
- Outbound calls
- SMS and MMS messaging
- Workflows, triggers, and campaigns that reference that number
You may need to re-check any call routing, forwarding, or campaign settings to make sure they still point to the restored number the way you expect.
When a GoHighLevel Phone Number Cannot Be Restored
Sometimes the restore option is not available, or the attempt fails. This usually means the number is no longer available from the provider. In that situation:
- The carrier may have fully released the number.
- The number may have been reassigned to a different customer.
- The carrier may have imposed restrictions on reusing it.
If the number cannot be restored, you will need to purchase a new one within GoHighLevel and update all relevant workflows, funnels, and campaign settings to use the new number.
Troubleshooting GoHighLevel Number Restoration
If you do not see your phone number in the deleted list or you are unable to restore it, check these points:
- Verify you are in the correct location or sub-account.
- Confirm that the number was deleted recently; older deletions may no longer be recoverable.
- Check with GoHighLevel support if you believe the number should be restorable but no option appears.
Support can review your account and confirm whether the carrier still holds the number or if it is permanently unavailable.
Best Practices for Managing Phone Numbers in GoHighLevel
To avoid losing critical phone numbers, follow these guidelines:
- Do not delete active numbers used in live campaigns.
- Document which numbers are mapped to specific funnels, pipelines, or automations.
- Pause campaigns and call flows before removing a key number.
- Keep a record of your most important numbers outside of GoHighLevel for quick reference.
Proactive management reduces the risk of missing calls or messages if a number is removed by mistake.
Learn More About GoHighLevel and Workflow Optimization
For additional help setting up systems, workflows, and automations around your communication tools, you can explore expert resources at Consultevo. Strategic configuration of your numbers, pipelines, and messaging ensures you get the most from GoHighLevel while protecting important assets like phone lines.
Official GoHighLevel Documentation
For the original documentation on this topic and the most up-to-date details on restoring deleted phone numbers, refer directly to the official support article: How to restore a deleted phone number.
Using the steps outlined in this guide together with the official GoHighLevel help center ensures you handle deleted numbers correctly and keep your communications running smoothly.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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