How to Retry a Failed Payment in GoHighLevel

If you manage SaaS clients across platforms like ClickUp and GoHighLevel, you may occasionally see a failed subscription charge on a reselling product. This guide walks you through exactly how to retry a failed payment inside GoHighLevel for SaaS, LC Phone, and LC Email subscriptions so your billing stays accurate and uninterrupted.

All steps below are based on the official HighLevel documentation and assume you already have your Stripe account integrated and SaaS plans configured.

Understanding Failed Payments in GoHighLevel

When a client’s card is declined, GoHighLevel records the failure and, for SaaS products, uses Stripe’s automatic retry logic. However, you may want to manually retry the payment after updating the customer’s payment method or resolving a bank issue.

Common reasons for failed payments include:

• Insufficient funds on the card
• Expired or canceled card
• Bank declines due to suspected fraud
• Incorrect card details on file

In GoHighLevel, failed charges for reselling products (SaaS, LC Phone, LC Email) are visible on the agency-level billing screen.

Prerequisites for Using GoHighLevel Retry Options

Before you retry a failed charge, confirm the following:

• Your Stripe integration is active and working.
• The client’s default payment method has been updated in Stripe if the card was the problem.
• The subscription is still active and not fully canceled.

If a payment repeatedly fails, it may be better to update the payment method first, then use the GoHighLevel retry option as described below.

GoHighLevel Billing Screen Basics

The manual retry for failed reselling payments is available from the agency settings. You must be logged in at the agency (not sub-account) level.

How to Access Billing in GoHighLevel

1. Log in to your GoHighLevel agency account.
2. From the left sidebar, click Settings.
3. Under Settings, select Billing.

On this Billing page, you will see a list of transactions related to reselling products attached to your SaaS accounts.

Types of Reselling Products in GoHighLevel

When working with GoHighLevel as a SaaS provider, you may be reselling multiple products that can generate failed payments:

• SaaS Plans (platform usage, features, and packaged services)
• LC Phone (phone and SMS usage billed through Twilio-like infrastructure)
• LC Email (email sending services)

The retry workflow described in this article applies to failed payments for these reselling items that appear in your agency billing history.

Step-by-Step: Retry a Failed Payment in GoHighLevel

Use this process to manually retry a failed charge for any reselling product within GoHighLevel.

1. Open the SaaS Configurator in GoHighLevel

1. At the agency level, click Settings in the left menu.
2. Select SaaS Configurator.
3. In the SaaS Configurator, look for the option labeled See usage & plan info or the link that opens billing and usage data for your SaaS clients.

This takes you to a centralized view of your SaaS accounts and their usage, including billing transactions.

2. Navigate to the Client’s Billing Record

1. From the usage and plan information area, locate the relevant SaaS client account.
2. Click into the account’s details or open the Billing or Transactions section for that client.
3. Look for the specific failed payment entry (it may be marked as failed, declined, or similar).

The transaction list will show the product type (SaaS, LC Phone, LC Email), amount, date, and status.

3. Review the Failed Charge Details

Before retrying the payment, confirm exactly what went wrong:

• Open the failed transaction details.
• Note the failure reason if it is provided (e.g., insufficient funds, expired card).
• Verify that there is now a valid payment method associated with the customer in Stripe.

If necessary, log into your Stripe dashboard and ensure the customer’s default payment method is updated so the retry will succeed.

4. Retry the Failed Payment in GoHighLevel

Once you have confirmed the payment method is ready:

1. Return to the Billing or Transactions list in GoHighLevel.
2. Find the failed transaction you want to retry.
3. Click the Retry or Retry Payment button/logo associated with that transaction (as shown in the official documentation).

GoHighLevel will then send a charge request to Stripe using the current default payment method on file for that customer.

5. Confirm the Outcome of the Retry

After starting the retry:

• Refresh the transaction list in GoHighLevel.
• Check whether the status changed to succeeded or remains failed.
• If it still fails, review the latest error in Stripe and contact the client to fix the underlying issue.

In many cases, once the card is updated, the GoHighLevel retry works immediately and the charge is captured successfully.

Best Practices for GoHighLevel SaaS Billing

To reduce the number of failed transactions you need to manually retry, consider these best practices for your GoHighLevel setup:

• Enable Stripe email alerts for failed or pending payments.
• Communicate proactively with clients when cards are about to expire.
• Use dunning workflows (reminder emails and automations) to prompt clients to update billing details.
• Monitor LC Phone and LC Email usage so high-volume clients are on appropriate plans.

In addition, keeping your documentation and SOPs centralized in tools like ClickUp and connecting them to your GoHighLevel operations can help your team follow a consistent process when payments fail.

Troubleshooting GoHighLevel Payment Retries

If the retry option does not appear or the payment continually fails, use this quick checklist:

• Confirm you are viewing agency-level billing, not a single sub-account’s settings.
• Verify the transaction is related to a reselling product (SaaS, LC Phone, LC Email), as those are the primary items supported.
• Make sure the customer still has an active subscription in Stripe and GoHighLevel.
• Check Stripe’s logs to see if there is a hard decline that can only be resolved by the cardholder’s bank.

If you continue to experience issues with retries, consult the official HighLevel help center or your Stripe support resources.

Official GoHighLevel Documentation and Further Help

For the original instructions and any updates to the interface, refer directly to the official guide on how to retry a failed payment for reselling products in GoHighLevel’s help center. Interface labels and exact button names may evolve over time, so always check the latest screenshots and notes there.

If you want strategic help implementing SaaS billing, automations, and documentation workflows around GoHighLevel, you can also visit Consultevo for consulting and implementation resources.

By following the steps above, you can reliably retry failed payments for your reselling products in GoHighLevel, keep your SaaS revenue steady, and maintain a clean billing history for every client account.

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