How to Use the Review Request Action in GoHighLevel Workflows
If you use ClickUp to plan client operations and GoHighLevel to run automation, you need a clear process for requesting customer reviews. This step-by-step guide explains how to configure the Review Request workflow action so you can consistently generate Google reviews and manage follow-ups inside GoHighLevel.
The Review Request action is designed to send contacts from a workflow into your review campaigns. By placing this action at the right stage of your customer journey, you can automate when and how review invitations are sent.
What the GoHighLevel Review Request Workflow Action Does
The Review Request action in GoHighLevel lets you automatically add contacts from a workflow into a Review Request campaign. This is useful when you want to trigger requests after certain milestones, such as completed appointments, paid invoices, or finished projects.
In simple terms, the action tells GoHighLevel to:
- Take the contact currently in the workflow
- Enroll them into a selected Review Request campaign
- Apply optional filters and conditions to control when requests are sent
Once configured, the action runs automatically, keeping your review outreach consistent and timely.
How to Add the Review Request Action in GoHighLevel
Follow these steps to place the Review Request action inside a workflow in GoHighLevel:
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Open the correct sub-account where you want to manage reviews.
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Navigate to Automation and open the workflow you want to edit, or create a new workflow.
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Inside the workflow builder, click the plus (+) icon where you want the Review Request action to run.
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From the list of actions, choose Review Request. This inserts the action into your workflow.
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Click the new Review Request action box to open its settings panel.
Once added, you can configure exactly how this action behaves for your contacts.
Core Settings of the GoHighLevel Review Request Action
The Review Request action in GoHighLevel includes several important configuration options. Each option affects who receives a review request and when they receive it.
Adding the Contact to a Review Request Campaign
Setting: Add contact to Review Request campaign
This core setting determines which Review Request campaign the workflow should push the contact into.
To configure it:
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Click the dropdown for Review Request campaign.
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Select the existing campaign that should send the review request messages.
Only campaigns created in the Review Request section will appear here, so make sure your review campaign is set up beforehand.
Connecting to a Specific Location in GoHighLevel
Setting: Location
The location setting specifies which location the review request should be associated with. This is important when you manage multiple locations or business profiles inside GoHighLevel.
To configure it:
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Open the Location dropdown.
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Choose the correct location that should receive the review for reporting and tracking.
If you only use one location, you will generally select that default location.
Google Review Link Options in GoHighLevel
Setting: Google Review Link
This option controls whether the system uses the Google review link stored on the contact record or the default review link configured at the location level in GoHighLevel.
The available choices are:
- Use Google review link from Contact – GoHighLevel will look for a Google review link field on the contact and send that specific link.
- Use default review link from Location – GoHighLevel will send the default Google review link configured under the selected location.
Select the option that best matches how you store and manage your review URLs. For most users, using the default review link from the location is easiest.
Filtering Contacts by Rating Before Adding to a GoHighLevel Review Campaign
Setting: Filter contacts by rating
This setting lets you decide whether only contacts with a certain satisfaction rating should be added to the Review Request campaign. It is useful when you want to request public reviews only from happier clients.
The options include:
- All contacts – Every contact that reaches this action will be added to the Review Request campaign, regardless of rating.
- Filtered by rating – Only contacts with the selected rating value will be added.
When you choose to filter by rating, additional options appear so you can pick the minimum rating or specific rating level you want to include.
Configuring Rating Filters in GoHighLevel Review Request
For more precise control, you can refine the rating filters further inside the Review Request action.
Minimum Rating Threshold
Setting: Minimum rating
This setting lets you choose the minimum satisfaction rating that a contact must have before they are enrolled into the Review Request campaign. For example, you might only send review requests to contacts with a rating of 4 or 5.
To adjust the minimum rating:
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Select Filtered by rating under the filter option.
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Open the Minimum rating dropdown.
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Choose the rating level that should be required for entry into the campaign.
Contacts below this rating level will pass through the workflow without being added to the review campaign.
Target Rating Value
Setting: Target rating value
This optional setting allows you to pick a specific rating value to trigger the Review Request enrollment. It can help when you differentiate between promoters, passives, and detractors.
To use it:
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Enable rating-based filtering if not already active.
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Select the exact rating that should qualify, such as 5 stars only.
You can combine the minimum rating and the target rating value to build a narrow audience for your GoHighLevel review outreach.
Best Practices for Using the GoHighLevel Review Request Action
To get the most from the Review Request action in GoHighLevel, consider these best practices:
- Trigger after success milestones: Place the action after events like completed appointments or successful project delivery.
- Avoid over-messaging: Use workflow conditions so that the same contact does not receive multiple review requests in a short period.
- Align campaigns and locations: Make sure the selected Review Request campaign and location match the service the contact received.
- Use rating filters strategically: Send public review links to high-rating contacts and use other workflows for lower ratings and recovery.
Additional Resources Beyond GoHighLevel
To see the original product documentation for the Review Request workflow action in GoHighLevel, review the official guide here: GoHighLevel Review Request workflow action.
If you need broader funnel strategy, automation design, or consulting around GoHighLevel and multi-tool stacks, you can explore expert resources at Consultevo.
By correctly configuring the Review Request workflow action, you can turn satisfied customers into steady streams of online reviews, all managed from inside GoHighLevel with reliable, automated follow-up.
Need Help With GoHighLevel?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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