GoHighLevel Review Spam Detection Guide

ClickUp users who are exploring customer feedback tools often compare them with how GoHighLevel manages online reviews. In this guide, you will learn exactly how review spam detection works so you can keep only genuine reviews visible on your locations.

This how-to article is based strictly on the official documentation and explains what triggers spam detection, what happens to suspicious reviews, and how location owners can handle them inside the platform.

How GoHighLevel Handles Suspicious Reviews

GoHighLevel includes built-in protections to filter out low-quality or fake reviews before they impact your reputation. When someone submits a review request, the system evaluates the submission automatically and decides whether to show it on the public review page.

The review spam logic is designed to protect your real customers while reducing obvious abuse, such as fake profiles or mass submissions.

When GoHighLevel Treats a Review as Spam

A review can be flagged as spam under a few clearly defined conditions. These rules are not about the star rating itself; instead, they focus on the email address and behavior of the reviewer.

GoHighLevel Spam Rule #1: Disposable or Fake Email

If a user submits a review using a throwaway, temporary, or obviously fake email address, GoHighLevel will treat that review as spam. This helps block:

• Email addresses from known disposable email providers.
• Random strings that do not resemble real emails.
• Emails clearly created only for one-time spam actions.

Once flagged, the review is not displayed on the public review page for that location.

GoHighLevel Spam Rule #2: Reviewer Not in the Contact List

When a review request is sent from a framework survey, GoHighLevel checks whether the reviewer exists in your Contacts as a known email address. If the system cannot find a matching contact, the review is considered suspicious and automatically marked as spam.

This rule ensures that only verified recipients of your review requests can successfully submit reviews that appear publicly.

GoHighLevel Spam Rule #3: Reviews from Abandoned Emails

GoHighLevel can also treat a review as spam when the email address used appears abandoned or inactive. Although the exact criteria are managed by the system, the intention is to reduce reviews from accounts that are not genuinely engaged or are created solely to manipulate scores.

These safeguards reduce fake submissions and keep your rating much closer to the opinion of real, active customers.

What Happens to Spam Reviews in GoHighLevel

When a review meets any of the spam criteria, GoHighLevel adjusts its visibility automatically. No manual action is required to hide it from the public page.

• Spam reviews are hidden from the public review page tied to that location.
• Legitimate reviews remain visible so genuine feedback is not affected.
• Location owners can still see spam reviews inside the system for context and analysis.

This approach ensures that public visitors only see authentic testimonials while you still retain internal visibility into all submissions for quality control.

How GoHighLevel Location Owners View Spam Reviews

Although spam reviews are not publicly shown, GoHighLevel gives location owners a way to view them privately. This allows you to:

• Understand which reviews were flagged and why.
• Confirm that malicious or low-quality content is being filtered.
• Monitor any patterns of spam or abuse targeting your brand.

The reviews remain associated with the relevant location but are simply excluded from the customer-facing review pages.

Step-by-Step: Viewing Spam Reviews in GoHighLevel

Follow these steps to see how GoHighLevel categorized incoming reviews and which ones were flagged as spam.

1. Sign in to your GoHighLevel account.
2. Open the location whose reviews you want to inspect.
3. Navigate to the section where reviews from framework surveys are listed.
4. Look for reviews labeled or filtered as spam based on the rules for email quality and contact existence.
5. Review each spam entry for context so you understand why it was flagged.

While the exact interface labels may evolve, the core logic of detecting fake or low-quality emails and hiding those reviews from public view remains the same.

Best Practices for Cleaner Reviews in GoHighLevel

To help the spam system work effectively and keep your reviews high quality, consider these best practices within GoHighLevel:

• Send reviews only to known contacts: Ensure that most review requests originate from contacts stored in your CRM.
• Avoid public links that attract bots: Limit open, unprotected links that can be exploited for mass spam submissions.
• Encourage real customers to use their main email: Let customers know that using their primary email helps verify authenticity.

These habits reinforce the built-in spam rules and help maintain a trustworthy reputation profile.

Troubleshooting Review Visibility in GoHighLevel

If a customer insists that they submitted a review but it is not visible on the public page, GoHighLevel spam detection could be the reason. Here is how to troubleshoot:

1. Confirm the email used: Ask the customer which email they used for the review.
2. Check if the email exists in Contacts: Verify that the email is a stored contact in your account.
3. Verify that the email is not disposable: Ensure the email is not from a temporary or known fake provider.
4. Look for the review in your internal list: Locate the review within the platform and see if it is labeled as spam.

If the email is clearly legitimate and belongs to a real contact, review your processes for sending survey-based review requests to ensure they are correctly linked to your contact records.

Where to Learn More About GoHighLevel Review Spam Rules

For the most detailed and up-to-date explanation of spam detection behavior, you can refer to the official documentation used for this article. Visit the original support article here: GoHighLevel spam detection of reviews.

If you need strategic help implementing review management, CRM funnels, or marketing automation alongside GoHighLevel, you can also explore consulting resources such as Consultevo for additional guidance.

Summary: How GoHighLevel Protects Your Reviews

GoHighLevel protects your public review pages by:

• Marking reviews as spam when they come from disposable or fake emails.
• Flagging reviews where the email is not found in your contact list after a framework survey request.
• Hiding spam reviews from the public while keeping them visible internally for location owners.

By understanding these rules and following the best practices above, you can keep your online reviews authentic, maintain a stronger reputation, and reduce the risk of fake feedback influencing potential customers.

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