How to Select SMS To and From Numbers in GoHighLevel

If you use ClickUp to manage tasks and GoHighLevel to run your marketing and communications, it is important to configure your SMS numbers correctly so messages always send and receive from the right line. This step-by-step guide walks you through selecting the proper SMS “to” and “from” numbers for each account and sub-account.

The process is done inside the GoHighLevel settings area and lets you control which phone number appears as the sender when your contacts receive messages. You can also choose the default number used for outbound SMS and review the numbers currently available on your account.

Understanding SMS Numbers in GoHighLevel

Before you change anything, it helps to understand how SMS numbers work inside GoHighLevel. Each location can have one or more phone numbers that are provisioned for SMS. These numbers can be used for:

• Manual text messages sent from conversations.
• Automated SMS inside workflows or campaigns.
• Two-way messaging with contacts and leads.

The platform allows you to specify which number is used as the primary sending line, and in some cases, which number will be used to receive replies. Selecting the correct number ensures your conversations stay organized and compliant.

Accessing the SMS Number Settings in GoHighLevel

To select SMS “to” and “from” numbers, you first need to find the correct settings screen inside GoHighLevel.

1. Log in to your GoHighLevel account with an admin or user profile that has permission to manage phone numbers.

2. From the main navigation, open the appropriate account or sub-account where you want to configure SMS.

3. Locate the Settings section from the left-hand menu.

4. Within Settings, look for the area related to Phone Numbers or Twilio (or the provider connected to your GoHighLevel instance).

When you reach this area, you will see a list of numbers associated with the selected location. These are the numbers you can choose as the SMS sender or receiver.

How to Select the SMS From Number in GoHighLevel

The “from” number is the phone line that your contacts will see when they get a text message from you. Configuring the correct from number is essential for branding and consistency.

Step-by-step: Set your default SMS from number

1. On the phone numbers settings page in GoHighLevel, find the number you want to use as your primary SMS sender.

2. Look for an option or toggle that designates a number as the default From Number or default SMS Number.

3. Enable the setting or click the appropriate button to make that number the default from number for SMS.

4. Check that the change is saved. Some pages may require you to click Save or Update at the bottom.

Once the default from number is set, manual and automated text messages will normally be sent from this number unless a specific workflow or campaign overrides it.

Best practices when choosing a GoHighLevel from number

• Use a local number for better response rates when targeting a specific region.
• Keep it consistent so contacts recognize your number and are more likely to reply.
• Avoid frequent changes, which can confuse contacts and reduce trust.

How to Select the SMS To Number in GoHighLevel

The “to” number in most GoHighLevel workflows is determined by the contact record (their mobile number). However, in some cases you must confirm which number is used on your side to handle replies or forwarding.

Confirming which number receives replies

1. In the same phone number settings area, review each provisioned number and check its SMS status.

2. Verify that the number marked as your default sending line is also enabled for receiving messages.

3. If the system allows routing of inbound SMS, choose the number where you want replies delivered into the GoHighLevel conversations area.

When your contacts reply to an SMS, the responses will appear in the Conversations screen connected to that specific phone line.

Choosing numbers in automations and campaigns

Within certain automations, campaigns, or workflows, GoHighLevel may let you select a specific from number at the step level. When available:

• Open the relevant workflow or campaign.

• Edit the Send SMS action.

• Look for a dropdown to choose the sending number.

• Select the line you configured earlier as the preferred GoHighLevel SMS number.

This gives you granular control if you manage multiple brands or locations within the same account.

Troubleshooting SMS Number Selection in GoHighLevel

If messages are not sending from the number you expect, or you are not seeing replies, check the following items inside GoHighLevel:

• Number assignment: Confirm that the correct number is set as the default from number.
• Number availability: Make sure the number is active, provisioned for SMS, and not suspended by the carrier.
• Workflow overrides: Review individual workflows or campaigns to confirm they are not using a different from number.
• Contact data: Verify that each contact has a valid mobile number in the correct field.

If everything appears correct and issues continue, compare your settings against the official instructions from the platform documentation.

Official GoHighLevel Documentation and Additional Help

You can always reference the original documentation for more detail on selecting SMS numbers in your account. The official article is available at this GoHighLevel support page, which explains how the system handles to and from numbers.

For broader CRM, automation, and funnel optimization support that complements your GoHighLevel setup, you can explore expert resources at Consultevo. Combining strategic guidance with the right technical configuration will help you get the most value from your messaging tools.

Summary: Managing SMS To and From Numbers in GoHighLevel

To manage SMS to and from numbers effectively, you should:

• Select the correct location and open the phone number settings.
• Choose a default SMS from number that matches your brand and audience.
• Confirm that the number is enabled to receive replies into Conversations.
• Adjust workflow or campaign-level settings when you need specific numbers for particular automations.

Once configured, your GoHighLevel environment will send and receive SMS through the right numbers, helping you maintain clear communication, improve response rates, and keep all conversations organized in one place.

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