Send AI Emails in GoHighLevel

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How to Send AI Emails in GoHighLevel Workflows

Automating email content with AI inside GoHighLevel workflows can save time and improve consistency across your campaigns, especially when coordinating tasks with tools like ClickUp. This step-by-step guide explains how to configure and send AI-generated emails using the native workflow actions and email editor so you can streamline communication without leaving GoHighLevel.

Prerequisites for Using AI Email in GoHighLevel

Before you start building automated messages, make sure your GoHighLevel account is properly configured for email sending and workflow automation.

  • An active GoHighLevel account with access to Workflows
  • Email service configured (SMTP, Mailgun, or other supported provider)
  • At least one pipeline, campaign, or automation in place
  • Basic familiarity with workflow triggers and actions

If you need consulting or implementation help beyond this article, you can find advanced automation support at Consultevo.

Create a Workflow for AI Email in GoHighLevel

The first step is to create or open a workflow where you want to add AI-generated email messages. All AI email content will be attached to a workflow action.

  1. Log into your GoHighLevel account.

  2. Navigate to Automation > Workflows in the left-hand menu.

  3. Click New Workflow to create one, or open an existing workflow where you plan to send AI emails.

  4. Choose a trigger (for example, Pipeline Stage Changed, Form Submitted, or Contact Created) to determine when the email will send.

Once the workflow structure is in place, you are ready to add an email action that leverages AI-generated content.

Add the AI Email Action in GoHighLevel

Within your workflow, you can insert a dedicated email step that uses AI. This allows GoHighLevel to draft or refine your email body automatically based on your prompts and contact data.

  1. Inside your workflow editor, click the + icon to add a new action.

  2. Select Send Email from the list of available actions.

  3. In the email configuration panel, choose the From name and From Email that will appear to recipients.

  4. Enter a clear Subject line, or let AI help you refine the subject later.

Do not publish the workflow yet; you will first configure the AI options for the body of the email.

Configure AI Email Content in GoHighLevel

The built-in email editor in GoHighLevel can call AI to generate or improve your message copy. Use the AI tools to build personalized, on-brand content without writing each email from scratch.

  1. Open the email Body editor inside the Send Email action.

  2. Click on the AI writing icon or the option labeled to generate content using AI (wording may vary based on the current interface).

  3. Provide a short prompt describing what the email should do, such as:

    • “Welcome a new lead who just submitted a form.”
    • “Follow up with a contact who booked a consultation.”
    • “Nurture a prospect who has not responded in 7 days.”

  4. Include any tone or style preferences (for example, professional, friendly, concise).

  5. Insert merge fields (such as the contact’s first name) where you want GoHighLevel to personalize the email.

After you submit the prompt, the AI will generate email body content that you can review and edit directly in the editor.

Refine and Personalize AI Emails in GoHighLevel

AI can create the first draft, but you should always verify that the content fits your brand voice and the specific automation goal.

  • Review the tone: Confirm that the message matches your business personality.
  • Edit for clarity: Shorten long sentences and remove unnecessary details.
  • Check personalization: Make sure contact fields like name, company, and appointment time are inserted correctly.
  • Align with the workflow stage: Adjust the wording based on whether the contact is a new lead, active client, or reactivation prospect.

Use the standard formatting tools in the GoHighLevel email builder to add headings, bold text, and links without breaking the AI-generated structure.

Set Sending Rules for AI Emails in GoHighLevel

To keep your automations predictable and compliant, configure when and how AI-generated emails are sent inside the workflow.

  1. Within the Send Email action, set conditions such as:

    • Send only during specific days or times.
    • Skip if the contact opted out of email.
    • Limit sending to one message within a defined time frame.

  2. Add Wait steps before or after your AI email to space out communication.

  3. Use If/Else conditions to change the email content based on tags, pipeline stage, or previous engagement.

  4. Ensure that any related actions (like adding notes, updating opportunities, or assigning tasks) are placed correctly around the AI email in the workflow timeline.

These rules help you maintain a clean sequence so that your contacts receive the right AI-generated messages at the right time.

Test AI Email Workflows in GoHighLevel

Before going live with AI-driven communication, thoroughly test the workflow to confirm that all email actions behave as expected.

  1. Create a test contact with your own email address.

  2. Trigger the workflow manually or by performing the action tied to the trigger (such as submitting a form or moving an opportunity).

  3. Monitor your inbox to verify:

    • The email is delivered from the correct address.
    • The subject line appears as configured.
    • Merge fields (names, dates, links) are filled correctly.
    • The AI-generated content looks accurate and aligned with the workflow stage.

  4. Make any necessary edits to the AI prompt, email copy, or sending rules before activating the workflow for real contacts.

Best Practices for AI Email in GoHighLevel

Following a few simple guidelines will help you get consistent results from AI email tools inside GoHighLevel.

  • Start with clear prompts: Specify goal, audience, and tone every time you ask AI to create content.
  • Keep emails concise: Short, direct messages usually perform better in automated sequences.
  • Update prompts over time: Refine your instructions as you learn which messages convert best.
  • Stay compliant: Respect unsubscribe requests and include clear opt-out instructions.
  • Track performance: Use open and click metrics inside GoHighLevel to evaluate each AI-generated email step.

Use these best practices across all workflows, whether you are nurturing leads, following up on appointments, or reactivating older contacts.

Learn More About AI Email Features in GoHighLevel

If you want a deeper technical reference on the exact AI email options available, interface labels, or recent updates, review the official documentation provided by the platform. You can explore the original support guide at this GoHighLevel help article.

By combining clear workflow design, strong prompts, and consistent testing, you can use AI email inside GoHighLevel to scale personalized communication while keeping full control over your brand voice and message timing.

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