How to Send Review Requests in GoHighLevel
Managing reviews across ClickUp tasks, client accounts, and reputation tools can get complex. Using GoHighLevel, you can centralize and automate review requests so clients consistently collect positive feedback from their customers with minimal manual effort.
This step-by-step guide walks you through setting up and sending review requests in GoHighLevel using the built-in Reputation Management features. You will learn how to send requests manually, trigger them automatically, and customize the customer journey.
Understanding GoHighLevel Review Request Options
Before you start sending requests, it is important to understand the available methods in GoHighLevel. The Reputation Management feature allows you to:
- Send manual review requests to one or more contacts
- Send review requests in bulk
- Trigger automatic requests via workflows
- Embed review request funnels and widgets
All methods feed into the same central reputation dashboard so you can view, respond to, and manage reviews for your clients.
Prerequisites for Review Requests in GoHighLevel
To send review requests successfully, make sure the following prerequisites are in place inside GoHighLevel:
- Reputation Management is enabled for the sub-account
- At least one review source is connected (for example Google Business Profile or Facebook)
- Contacts have valid phone numbers and/or email addresses
- You have permission to send SMS and email from the location
Once these items are configured, you can begin sending review invitations directly from the platform.
How to Send a Manual Review Request in GoHighLevel
Manual review requests are ideal when you want to invite a specific customer or a small group to leave feedback. Follow these steps inside GoHighLevel:
- Open the sub-account.
From the agency view, choose the appropriate location where you want to send the review request.
- Navigate to Reputation Management.
In the left-hand menu, click Reputation or Reputation Management to open the review dashboard.
- Click on the option to send a review request.
Look for a button such as Send Review Request or a similar call-to-action in the Reputation area.
- Select the contact.
Choose an existing contact from your GoHighLevel contact list, or manually enter the customer’s name and contact details.
- Choose the delivery method.
Select whether you want to send the request via SMS, email, or both, depending on your configuration and client preference.
- Review and send.
Verify the message content and contact details, then confirm to send the review request.
The customer will receive a link that directs them to the appropriate review page connected to your client’s profile.
Using GoHighLevel Templates for Review Requests
To keep messages consistent and save time, GoHighLevel allows you to use and manage templates for review request messages.
Create Review Request Templates in GoHighLevel
- Open the Marketing or Email/SMS section.
From the sub-account, go to the area where you manage templates.
- Create a new template.
Choose SMS or email and craft a clear, concise message inviting the customer to leave a review.
- Insert the review link.
Use the review request link from the Reputation Management section so every message directs to the correct review page.
- Save the template.
Give it a descriptive name, such as “Review Request – Post Service”.
These templates can then be reused in manual sends or workflows throughout GoHighLevel.
Automating Review Requests with GoHighLevel Workflows
For consistent follow-up, many agencies automate review requests using workflows in GoHighLevel. This ensures every customer is invited to leave feedback after key milestones.
Set Up an Automated GoHighLevel Review Workflow
- Go to Automations.
In the selected sub-account, open the Automations area.
- Create a new workflow.
Start from scratch or use a relevant workflow template.
- Define the trigger.
Common triggers include pipeline stage changes, appointment status (for example Appointment Completed), or form submissions.
- Add a delay (optional).
Insert a delay of a few hours or days after the trigger so the request is not sent too soon.
- Add send action.
Insert an Send SMS or Send Email action that uses your review request template.
- Save and activate the workflow.
Turn the workflow on so GoHighLevel can automatically send requests for every new qualifying contact.
With automation in place, you reduce manual work and ensure that every customer is offered the chance to leave a review.
Using Funnels and Widgets for GoHighLevel Review Requests
Beyond direct SMS and email invitations, you can also use GoHighLevel funnels and widgets to collect reviews.
Add a Review Request Funnel in GoHighLevel
- Open Funnels.
Inside the sub-account, navigate to Funnels.
- Create or open a funnel.
Select a funnel step where you want to include the review request page.
- Use a review template.
Choose a layout designed for testimonials or thank-you pages, then add a button or link that directs to the review URL from Reputation Management.
- Publish the funnel.
Share the funnel link with customers or embed it into other assets as part of the follow-up sequence.
Embed Review Widgets
GoHighLevel allows you to display existing positive reviews on sites and funnels to build trust. In the Reputation section you can typically:
- Generate a widget or embed code that shows recent reviews
- Add the code to a funnel page or external website
- Use social proof to encourage new visitors to leave more reviews
Best Practices for Review Requests in GoHighLevel
To maximize results when using GoHighLevel for review management, keep these best practices in mind:
- Send requests promptly. Ask for reviews soon after a successful interaction or completed service.
- Keep messages short. Customers respond better to concise, friendly requests.
- Avoid incentives that break platform rules. Make sure your requests comply with the policies of Google, Facebook, and other review platforms.
- Monitor negative feedback. Use the Reputation dashboard to identify and resolve issues quickly.
- Test timing and channels. Experiment with email, SMS, and different delays to find what works best for each client.
Where to Learn More About GoHighLevel Review Features
If you want additional technical detail or updated screenshots, you can reference the official documentation on how to send review requests at this GoHighLevel help article. For broader strategy, implementation help, and CRM optimization services around GoHighLevel, you can also visit Consultevo for expert guidance.
By combining manual sends, templates, workflows, and funnels, GoHighLevel gives agencies and businesses a complete system to request, track, and showcase reviews, strengthening online reputation and driving more leads.
Need Help With ClickUp?
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