How to Separate During and Post Call Actions in GoHighLevel
If you manage client work in tools like ClickUp and run your communications through GoHighLevel, it’s important to clearly separate what happens while a call is in progress versus what happens after the call ends. This guide explains step by step how to configure during-call and post-call actions so your automation stays accurate, predictable, and easy to troubleshoot.
The instructions below are based on the official GoHighLevel help documentation for separating call actions. By the end, you will know how to manage both sides of the call workflow using a simple layout change and a toggle inside the call event settings.
Understanding Call Workflow Behavior in GoHighLevel
In GoHighLevel, calls made inside a workflow are handled by a dedicated call event. Historically, all actions related to the call could be triggered right after the call step regardless of whether you wanted them to run during the call or only after it finished.
To make automation more precise, GoHighLevel introduced a clear distinction between:
- Actions that run during the call.
- Actions that run after the call is completed.
This separation prevents confusion and lets you design more reliable workflows for sales, support, and follow-up automation.
New Layout for Call Events in GoHighLevel Workflows
When you open a workflow that uses a call event in GoHighLevel, you will now see a more structured layout. The actions around the call event are visually grouped to indicate whether they belong to the during-call or post-call stage.
The updated interface helps you avoid placing actions in the wrong location. It also makes it easier to review existing workflows and understand what is happening at each step of the call lifecycle.
Key Interface Changes in GoHighLevel
- The call event has a clearer, modern layout.
- Actions that trigger while the call is in progress are grouped separately from those that trigger when the call ends.
- A new toggle in the call event settings controls where certain actions, such as wait steps, will apply.
This structural change is mostly visual but is extremely important for how your automations fire in real time.
How the New During and Post Call Toggle Works in GoHighLevel
The core of this feature is a new setting inside the call event step. This toggle lets you choose whether certain actions are treated as during-call actions or as post-call actions.
Once you open the call event configuration, you will see an option that determines to which part of the call the actions around it are tied. This is particularly important for wait steps, conditional logic, and follow-up sequences.
Why the Toggle Matters for GoHighLevel Users
The toggle directly affects how and when your workflow continues:
- If configured for during-call, relevant steps will run while the call is still active.
- If configured for post-call, actions will wait until the call has wrapped up before executing.
This gives you fine-grained control over the experience you deliver to leads and clients in GoHighLevel.
Controlling In-Call Wait Times in GoHighLevel
One of the biggest changes in this update is how wait actions relate to the call. Previously, some wait steps could behave unpredictably relative to the call timing. With the new behavior, a wait action tied to the during-call section will never extend beyond the end of the call itself.
Behavior of Wait Actions During the Call
When a wait action is connected to the during-call portion in GoHighLevel:
- The workflow will respect the wait time only while the call is active.
- If the call ends earlier than the specified wait duration, the workflow will move ahead automatically.
- This prevents workflows from being stuck in a wait state after the call is completed.
In other words, the call length sets an upper limit for any during-call wait steps.
What Happens to Wait Actions When the Call Ends
If the call ends before the wait is finished:
- The system ends the call.
- The during-call wait step is effectively cut short.
- The workflow immediately continues to the next post-call steps.
This transition makes sure your follow-up actions such as tagging, task creation, or sending messages happen promptly after the conversation is over.
Setting Up Separate During and Post Call Actions in GoHighLevel
Follow these steps to configure during-call and post-call actions in your GoHighLevel workflow:
- Open your workflow.
Go to the automation section in GoHighLevel and choose the workflow that contains a call event. - Select the call event.
Click on the call step where you want to manage during and post-call behavior. - Locate the new layout sections.
Identify which actions are visually grouped as during-call and which are grouped as post-call. - Adjust the toggle.
Use the new setting inside the call event to define how attached actions should behave relative to the call. - Place your actions correctly.
Add or move wait steps, tags, notifications, and other actions into the appropriate during or post-call group. - Save and test.
Save your workflow and run a test call to confirm that timing and follow-ups behave as expected.
Following these steps ensures that your GoHighLevel workflows react immediately when the call ends, while still allowing sophisticated during-call logic.
Best Practices for Using During and Post Call Actions in GoHighLevel
To keep your automations efficient and reliable, consider these recommendations when configuring call actions in GoHighLevel:
- Use during-call steps sparingly. Only include actions that must happen while the call is active, such as monitoring or live notifications.
- Move complex logic to post-call. Tagging, follow-up sequences, and branching logic usually belong after the call to avoid unnecessary complexity.
- Keep wait steps reasonable. Since during-call waits will never exceed the call length, design them to complement real conversation patterns.
- Test with different call lengths. Verify your workflow using both short and long calls to see how waits and follow-ups behave.
Well-structured during and post-call actions help your team deliver a consistent experience in GoHighLevel across all types of calls.
Where to Learn More About This GoHighLevel Feature
For detailed reference on this specific behavior, consult the official GoHighLevel help article about separating during and post call actions: Separate During and Post Call Actions. It provides the original explanation of how the system handles the new layout and toggles.
If you need broader implementation help, funnel strategy, or workflow design support around GoHighLevel, you can also visit Consultevo for consulting and done-for-you services.
Summary: Managing Call Timelines in GoHighLevel
By separating during-call and post-call actions, GoHighLevel gives you tighter control over how your workflows run around each conversation. The new layout and toggle let you:
- Visually distinguish actions that run during a call versus after it.
- Ensure waits do not extend beyond the end of the call.
- Trigger follow-up automation immediately after the call is finished.
Use these capabilities to build cleaner, more predictable automations that match the real flow of your calls and improve results for your business and clients.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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