Sticky Contacts in GoHighLevel Forms, Surveys, and Calendars
ClickUp users who also rely on GoHighLevel for funnels and websites often want a simple way to keep visitor data pre-filled. The sticky contact feature in GoHighLevel lets you automatically remember a visitor’s details across forms, surveys, and calendars so they do not need to retype their information every time.
This step-by-step guide explains exactly how sticky contact works, when it is triggered, and how to enable it correctly on your pages.
What Is Sticky Contact in GoHighLevel?
Sticky contact in GoHighLevel is a browser-based memory function that auto-fills contact information when the same visitor returns to your funnel or website pages.
Once the system recognizes the visitor, GoHighLevel will:
- Pre-populate form fields such as name, email, and phone
- Carry contact data across multiple steps in a funnel
- Reduce friction for returning visitors and increase conversions
This behavior relies on the browser and device being the same, along with a recent visit history.
How Sticky Contact Works in GoHighLevel
Under the hood, sticky contact in GoHighLevel follows a clear logic flow. The feature attempts to match a visitor to an existing contact based on their past interactions on your funnel or website.
GoHighLevel Sticky Contact Matching Logic
Sticky contact becomes active when at least one of these conditions is met:
- The visitor previously submitted a form or survey on your funnel or website.
- The visitor previously booked an appointment through a calendar widget.
- The visitor clicked a tracking link from an email or SMS sent via your GoHighLevel account.
If any of these apply, the platform can associate the current browser session with a specific contact record.
Data Sources Used by GoHighLevel Sticky Contact
The sticky contact feature primarily uses the following data:
- Contact ID tracked via cookies in the browser
- Previously submitted form, survey, or calendar fields
- Tracking parameters from GoHighLevel email or SMS links
When the same contact returns, GoHighLevel reads this information and fills in recognized fields on your new forms, surveys, or calendar booking pages.
Benefits of Using Sticky Contact in GoHighLevel
Using sticky contact in GoHighLevel offers several practical benefits for your funnels and websites:
- Faster submissions: Repeat visitors do not need to re-enter basic details.
- Higher conversion rates: Less friction usually leads to more completed forms and bookings.
- Consistent data: Contact information stays synchronized across multiple pages.
- Improved user experience: Returning leads feel recognized and supported.
How to Enable Sticky Contact in GoHighLevel Forms
Sticky contact is enabled at the funnel or website page level. Follow these steps to switch it on for forms built inside your pages.
Step-by-Step: Turn On GoHighLevel Sticky Contact
- Open your site or funnel:
Log in to your GoHighLevel account and go to Sites or Funnels, then choose the funnel or website you want to edit. - Select the page:
Click the specific step or page where your form, survey, or calendar is placed. - Open the page editor:
Click Edit to launch the page builder. - Go to Page Settings:
In the left-hand panel, click on Settings for the page (often represented by a gear icon). - Find Sticky Contact:
Look for the toggle labeled Sticky Contact in the page settings options. - Enable the toggle:
Switch the Sticky Contact option to ON. - Save your changes:
Click Save in the top right corner of the editor. - Preview the page:
Use the Preview button to test how the sticky contact behaves for returning visitors.
Once enabled, any compatible GoHighLevel form, survey, or calendar widget on that page will take advantage of sticky contact for identified visitors.
Sticky Contact in GoHighLevel Surveys
Surveys in GoHighLevel also benefit from sticky contact when embedded on a funnel or website page with the feature enabled.
- Embed the survey in a funnel or website step.
- Turn on Sticky Contact for that step as described earlier.
- Returning contacts will have fields like name and email auto-filled when the system recognizes them.
This is especially useful for multi-question surveys where reducing typing effort increases completion rates.
Sticky Contact in GoHighLevel Calendars
Calendars embedded on funnels or websites can also take advantage of sticky contact in GoHighLevel.
When sticky contact is enabled on the page containing the calendar widget:
- Previously known visitors see their details pre-populated in the booking form.
- They can confirm appointments faster with fewer clicks.
- Data stays consistent with existing contact records in your CRM.
This makes it easier for leads to book follow-up calls, demos, or consultations without re-entering the same information.
Troubleshooting GoHighLevel Sticky Contact
If sticky contact in GoHighLevel seems not to be working, check the following:
- Sticky Contact is enabled: Confirm the toggle is turned on in the correct page settings.
- Same browser and device: Sticky contact depends on browser data, so switching devices or clearing cookies will break the link.
- Valid prior interaction: Ensure the visitor has either submitted a form, survey, or calendar, or clicked a tracked email/SMS link previously.
- Correct embedding: Make sure forms, surveys, and calendars are placed inside the page where sticky contact is active.
If you still have issues, consult the official documentation at this GoHighLevel sticky contact help article for any recent updates or changes in behavior.
Best Practices for Sticky Contact in GoHighLevel
To get the most out of sticky contact in GoHighLevel, follow these practices:
- Use consistent fields: Keep field names (like email or phone) consistent across forms and surveys.
- Test different journeys: Simulate a user flow from email or SMS click to funnel pages to verify sticky contact behavior.
- Combine with funnels: Use sticky contact across multi-step funnels to reduce friction at every step.
- Respect privacy: Inform users that their browser may remember details for faster submissions.
Where to Get More Help With GoHighLevel
If you need more strategic guidance on implementing sticky contact and optimizing funnels, you can work with a specialist agency like Consultevo, which focuses on CRM, automation, and funnel optimization.
For feature-specific questions about sticky contact in GoHighLevel, always refer to the latest official documentation and support resources inside your account, as the platform continues to evolve and improve its tracking capabilities.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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