How to Use Text Snippets in GoHighLevel
GoHighLevel makes it easy to save time in your everyday messaging workflows, much like productivity tools such as ClickUp streamline task management. This guide explains step by step how to create, manage, and use text snippets so you can reply faster, keep responses consistent, and improve your team collaboration inside GoHighLevel.
What Are Text Snippets in GoHighLevel?
Text snippets in GoHighLevel are reusable message templates that you can quickly insert into SMS, email, and other conversation replies. Instead of typing the same responses over and over, you store them once and then add them with a few clicks or keystrokes.
These snippets are ideal for:
- Frequently asked questions
- Standard onboarding or support replies
- Sales follow-ups and appointment reminders
- Internal reply frameworks for your team
All text snippets are managed from a central screen in your GoHighLevel account, so you can control access, keep them updated, and maintain consistent communication for your brand.
Accessing Text Snippets in GoHighLevel
To manage your snippets, you first need to reach the Text Snippets section inside the platform. The navigation is simple and available to users with the correct permissions.
GoHighLevel navigation path
- Log in to your GoHighLevel account.
- From the left-hand menu, click on Settings.
- Under Settings, click on Text Snippets to open the snippet management page.
On this page, you will see a list of existing snippets (if any), along with options to create new ones, edit, delete, or search through them.
How to Create a New Text Snippet in GoHighLevel
Creating a text snippet in GoHighLevel is a straightforward process that you can complete in seconds. Follow the steps below to set up a new reusable reply.
Step-by-step: create a GoHighLevel text snippet
- Go to Settings > Text Snippets.
- Click the + New or Add Snippet button (label may vary slightly based on interface updates).
- Enter a clear Title for the snippet.
- Use something descriptive, such as “Onboarding welcome SMS” or “Missed call reply”.
- In the Content or Message field, type the full text you want to reuse.
- This can be an SMS, email body, or general message you often send in conversations.
- Optionally, insert merge fields (if provided by the interface) to personalize your snippet with contact data, such as first name or company name.
- Click Save to store the snippet.
Once saved, the snippet becomes available across supported messaging areas in GoHighLevel, allowing you to insert it quickly wherever you are responding to contacts.
How to Edit Existing GoHighLevel Text Snippets
You can update your existing GoHighLevel text snippets at any time to reflect new offers, updated branding, or corrected information.
Editing a GoHighLevel snippet
- Open Settings > Text Snippets.
- Find the snippet you want to update in the list.
- Click the Edit icon or link next to that snippet.
- Modify the Title or Content as needed.
- Click Save to apply the changes.
All users who have access to that snippet will see the updated version immediately when they insert it in conversations.
How to Delete Text Snippets in GoHighLevel
If a response is no longer needed, you can delete the corresponding text snippet to keep your library clean and relevant.
Deleting a GoHighLevel text snippet
- Go to Settings > Text Snippets.
- Locate the snippet you want to remove.
- Click the Delete icon or option associated with that snippet.
- Confirm the deletion when prompted.
After deletion, the snippet will no longer be available for insertion in new messages. However, messages where the snippet was already used will remain unchanged in your conversation history.
Using Text Snippets in GoHighLevel Conversations
Once you have created text snippets, you can use them inside various messaging tools across GoHighLevel, such as conversations with leads and customers.
Insert a snippet while replying
- Open the Conversations section or the specific message thread where you want to reply.
- Click into the message composer field.
- Click the Snippets icon or use the built-in shortcut (if available) to open your snippet list.
- Search or scroll to find the snippet you want, using its title as a reference.
- Click the snippet to insert it into your reply.
- Personalize the text if needed, then send your message.
This workflow helps maintain consistent, professional communication across your team while reducing the time spent typing repetitive replies.
Best Practices for GoHighLevel Text Snippets
To get the most from snippets inside GoHighLevel, follow these best practices when setting up your library.
Naming and organizing GoHighLevel snippets
- Use clear titles: Name each snippet based on a specific use case, such as “Demo confirmation SMS” or “Post-call follow-up”.
- Group by purpose: Create naming patterns that group similar snippets, for example starting all support responses with “Support -“.
- Keep them concise: Write short, direct messages that are easy to customize after inserting.
Maintaining your GoHighLevel snippet library
- Review regularly: Schedule periodic reviews to remove outdated offers and update links or contact information.
- Standardize tone: Ensure each snippet matches your brand voice so that all users sound consistent when communicating with contacts.
- Limit variations: Avoid creating too many similar snippets, which can make it harder for users to find the right one quickly.
Team Collaboration With GoHighLevel Text Snippets
Shared text snippets in GoHighLevel help your team deliver consistent answers and keep replies on-brand. By standardizing how your team handles common questions, you reduce training time and minimize human error.
When rolling out snippets to your team, you can:
- Document how and when to use each snippet.
- Assign team members to maintain specific categories of snippets.
- Use internal feedback to refine messages over time.
For additional strategy support around automation and CRM optimization, you can explore consulting resources such as Consultevo, which specializes in marketing operations and systems.
Learn More About GoHighLevel Text Snippets
This article is based on the official GoHighLevel documentation for text snippets. For the latest interface screenshots, field labels, and any newly added options, review the source guide directly on the GoHighLevel help center.
You can access the official documentation here: GoHighLevel Text Snippets & Templates.
By setting up a well-structured library of text snippets in GoHighLevel and maintaining it over time, you will streamline your communication workflows, respond to leads faster, and improve the overall consistency of your messaging across the platform.
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