Track SMS Restriction History in GoHighLevel

If you manage clients in ClickUp and marketing campaigns in GoHighLevel, understanding SMS limits is critical to avoid blocked messages and compliance issues. This guide explains step by step how to track SMS restriction history in your GoHighLevel account so you can quickly see why messages are restricted and what to do next.

Why Track SMS Restrictions in GoHighLevel

Mobile carriers and compliance laws can limit how many SMS messages you send or which types of content are allowed. GoHighLevel provides detailed SMS restriction history so you can:

• Identify when your account reaches sending thresholds.
• See which messages were restricted and why.
• Adjust campaigns to stay within safe limits.
• Keep clients informed about delivery issues.

By regularly reviewing restriction logs, you reduce the risk of large campaign failures and protect deliverability across your GoHighLevel sub-accounts.

Accessing Location Settings in GoHighLevel

To find SMS restriction history, you need to open the correct location in GoHighLevel. Follow these steps from your main dashboard.

Step 1: Switch to the correct location

1. Log in to your GoHighLevel account as an admin or user with location access.
2. In the top-left corner, click the location selector if you manage multiple sub-accounts.
3. Choose the specific location whose SMS restriction history you want to view.

Restriction data is stored per location, so make sure you select the right one before checking logs.

Step 2: Open the Settings area in GoHighLevel

1. Once inside the chosen location, look at the left-hand sidebar.
2. Click Settings near the bottom of the menu.

The Settings area gives you access to phone numbers, integrations, and messaging tools, including the log that tracks SMS restrictions in GoHighLevel.

Locate the SMS Restriction History Section

After you open Settings, you will find a dedicated area that displays restrictions for outbound messages sent through GoHighLevel.

Step 3: Navigate to Phone Numbers

1. Inside Settings, click Phone Numbers from the options in the left-side panel.
2. You will see configuration details for numbers connected to the current GoHighLevel location.

This section ties directly to your SMS traffic and is where the platform exposes restriction data.

Step 4: Open SMS Restriction History

1. Within the Phone Numbers settings, look for the SMS Restriction History option or tab.
2. Click it to open the list of restrictions associated with your GoHighLevel messaging activity.

The SMS Restriction History area will display a chronological log of events related to SMS limits and blocked outbound messages.

Understand the GoHighLevel SMS Restriction Log

Once inside the SMS Restriction History section in GoHighLevel, you will see detailed information for each restriction event.

Key data shown in SMS restriction history

The log typically includes information such as:

• Date and time of the restricted event.
• Phone number or messaging route involved.
• Direction (outbound messages impacted).
• Type of restriction (e.g., carrier limit, compliance, or configuration issue).
• Message status or error detail describing why the SMS was not delivered.

Reviewing these details helps you determine whether a limit was temporary, such as a daily cap, or related to content or configuration problems inside GoHighLevel.

Filter and review specific restriction entries

Depending on your account and interface version, you may be able to filter or sort the SMS restriction list. Common review actions include:

• Sorting by date to see the most recent restrictions.
• Checking specific numbers to see if only some senders are impacted.
• Looking for patterns, such as repeated errors at similar times or with similar campaigns.

If a pattern appears, you can adjust campaigns or contact support to resolve ongoing SMS issues inside GoHighLevel.

Resolve Common SMS Restriction Issues in GoHighLevel

After locating and understanding your logs, you can use the restriction information to troubleshoot sending problems.

Check messaging volume and frequency

Many restrictions in GoHighLevel are linked to high SMS volume in a short time frame. To address this:

• Reduce the batch size of your campaigns.
• Stagger sends across a longer time window.
• Limit concurrent high-volume workflows for the same number.

Keeping steady but moderate volume helps avoid carrier-based throttling and mitigates future SMS restrictions.

Review content and compliance

Some restrictions may be triggered by message content or missing compliance elements. Use the history log to identify which campaigns triggered issues and then:

• Update templates to remove banned or risky phrases.
• Ensure opt-out language is clear and present.
• Confirm that recipients have valid consent and that you respect quiet hours if required in your region.

Maintaining compliant content across GoHighLevel workflows reduces the chance of messages being blocked by carriers or providers.

Verify phone number and configuration

If restriction records reference specific numbers or configuration problems, make sure your GoHighLevel setup is correct:

• Confirm that your numbers are active and properly provisioned for SMS.
• Check that routing is configured correctly inside Settings > Phone Numbers.
• Update any expired or misconfigured connections with your telephony provider.

When configuration issues are fixed, new outgoing SMS should no longer appear in the restriction history for the same reason.

Best Practices for Monitoring SMS Restrictions in GoHighLevel

Proactive monitoring of SMS restriction history in GoHighLevel keeps your campaigns running smoothly.

Review logs after large campaigns

Whenever you send a major SMS broadcast or launch a new workflow, revisit the SMS Restriction History page:

• Confirm no sudden spike in blocked messages.
• Identify early signals of volume caps or content issues.
• Fine-tune send times and segments based on what you find.

This allows you to catch problems before they affect a large portion of your audience.

Create internal SOPs around GoHighLevel logs

For agencies and teams, standard operating procedures (SOPs) help ensure SMS restriction history is reviewed consistently. Include steps to:

• Check the log weekly for each high-traffic location.
• Document common restriction causes.
• Share findings with your team so campaigns remain compliant.

Documenting your process in tools such as ClickUp or your preferred project manager ensures accountability and repeatability.

Additional Resources for GoHighLevel Users

To learn more about SMS behavior and restriction details directly from the platform, review the official help resource here: Track SMS restriction history in GoHighLevel. If you need advanced implementation help, automation strategy, or migration support, you can also work with a specialist agency such as Consultevo for deeper consulting around your marketing stack.

By following the steps in this guide and regularly checking SMS restriction history, you can keep your GoHighLevel locations compliant, protect deliverability, and maintain reliable communication with leads and customers.

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