GoHighLevel Twilio Subaccount Guide
If you manage client communications in ClickUp and GoHighLevel together, you may eventually need to remove a Twilio subaccount that is no longer in use. When you try to delete that Twilio subaccount from inside GoHighLevel, you quickly discover there is no delete button and no direct option in the interface. This how-to article walks you through why that happens and exactly how to handle Twilio subaccount removal the right way.
Understanding How GoHighLevel Connects to Twilio
Before trying to delete anything, it is important to understand the relationship between GoHighLevel and Twilio. GoHighLevel does not own or host your Twilio subaccounts. Instead, it connects to Twilio through the Twilio API and gives you an interface to use your phone numbers, messaging, and calling features inside your CRM.
Because of this architecture, all subaccounts actually live in Twilio, not in GoHighLevel. That means any permanent deletion must be done in Twilio itself. GoHighLevel only reads and uses data that Twilio makes available through the API.
Why You Cannot Delete a Twilio Subaccount in GoHighLevel
From a user perspective, it might seem natural to expect a delete option for Twilio subaccounts inside GoHighLevel. However, there are some technical and security reasons why this is not available.
Technical Limits of the GoHighLevel–Twilio Integration
The current integration between GoHighLevel and Twilio is designed primarily for:
- Creating and connecting Twilio subaccounts
- Managing phone numbers used by each subaccount
- Sending and receiving messages and calls
Twilio does not expose a safe and supported method within this integration for GoHighLevel to permanently delete subaccounts on your behalf. As a result, the GoHighLevel team deliberately does not offer a delete control in the app, to prevent unexpected data loss or billing conflicts on the Twilio side.
Ownership and Security Considerations in GoHighLevel
Your Twilio account, including all subaccounts, exists outside of GoHighLevel and is owned directly by you or your organization. Twilio subaccounts can impact:
- Billing and usage records in Twilio
- Message logs and compliance data
- Phone numbers linked to active campaigns
If GoHighLevel allowed one-click deletion of Twilio subaccounts, it could create situations where important messaging records are lost or an account owner is surprised by the removal of critical infrastructure. By forcing deletion to occur inside Twilio, control remains in the primary account where it belongs.
How to Remove a Twilio Subaccount Used in GoHighLevel
Although you cannot delete Twilio subaccounts from GoHighLevel, you can still remove or close them via Twilio. The following step-by-step process keeps your systems aligned.
Step 1: Identify the Twilio Subaccount Linked to GoHighLevel
First, confirm which specific Twilio subaccount you want to remove.
- Log in to your GoHighLevel account.
- Open the section where you manage phone numbers or Twilio settings.
- Locate the name, SID, or label of the Twilio subaccount that is no longer needed.
Make a note of the subaccount SID or identifier so you can match it correctly in Twilio.
Step 2: Log In to Your Twilio Dashboard
Next, move over to Twilio, where the subaccount actually lives.
- Go to the Twilio console in your browser.
- Sign in with the same Twilio account you connected to GoHighLevel.
- Open the Subaccounts section from the Twilio navigation menu.
You should now see a list of all active and suspended subaccounts under your master Twilio account.
Step 3: Match the GoHighLevel Subaccount to Twilio
Use the details you collected from GoHighLevel to locate the correct subaccount in the Twilio console.
- Compare the subaccount name or friendly name.
- Verify the SID if it is visible in both systems.
- Double-check that the numbers associated with the subaccount are the same as those you see in GoHighLevel.
It is critical to confirm the match before you proceed, to avoid deactivating the wrong Twilio subaccount.
Step 4: Suspend or Close the Twilio Subaccount
Once you have identified the correct subaccount, you can take action inside Twilio.
- Select the subaccount from the Twilio list.
- Review any active phone numbers, messaging services, or call workflows attached to it.
- Depending on your needs, choose to suspend, close, or delete the subaccount following Twilio’s options.
For the exact Twilio-side steps and current interface details, refer directly to the official guide here: Why You Can’t Delete a Twilio Subaccount from the HighLevel.
Step 5: Update Settings Back in GoHighLevel
After you have suspended or closed the Twilio subaccount, return to GoHighLevel to clean up any remaining references.
- Remove or reassign phone numbers connected to that subaccount.
- Update any workflows, campaigns, or triggers that used those numbers.
- Verify that no new messages or calls are being attempted through the closed Twilio subaccount.
Keeping GoHighLevel in sync with Twilio prevents error messages and failed communications.
Best Practices for Managing Twilio in GoHighLevel
To avoid confusion later, organize the way you create and manage Twilio subaccounts.
Naming Conventions and Documentation
When you create new Twilio subaccounts for use with GoHighLevel, consider the following:
- Use clear client or project names in Twilio.
- Document the subaccount SID and purpose in your CRM notes.
- Track which phone numbers and campaigns rely on each subaccount.
This makes future cleanup and auditing much easier.
Reviewing Inactive GoHighLevel Subaccounts Regularly
Schedule periodic reviews, especially if you manage many client accounts through GoHighLevel:
- Identify subaccounts that no longer send messages or receive calls.
- Confirm with stakeholders that they are safe to close.
- Then follow the Twilio dashboard steps to suspend or delete them.
Regular reviews help keep both your Twilio and GoHighLevel environments lean and manageable.
When to Contact Support for GoHighLevel or Twilio
Sometimes you may encounter issues that require direct help from support teams.
- If the Twilio console does not let you close a subaccount, reach out to Twilio Support.
- If GoHighLevel still shows references to a deleted or closed subaccount, contact GoHighLevel Support with details and screenshots.
Both platforms can assist, but only Twilio has final control over the lifecycle of its subaccounts.
Additional Resources for GoHighLevel Users
If you are building advanced automations, funnels, and messaging systems, you may want strategic guidance beyond the basics. Agencies and businesses using GoHighLevel at scale can benefit from expert implementation help, process design, and technical audits.
For consulting, training, and optimization services around GoHighLevel implementations, visit Consultevo and explore their resources for agencies and SaaS owners.
Summary: How GoHighLevel and Twilio Work Together
In summary, GoHighLevel gives you a powerful layer on top of Twilio for CRM and marketing operations, but it does not replace the Twilio dashboard for subaccount lifecycle management. You cannot delete Twilio subaccounts from inside GoHighLevel because those accounts are owned and controlled directly within Twilio, and the integration is not designed to perform permanent deletions on your behalf.
Use the Twilio console to suspend or close subaccounts, then update your GoHighLevel settings to keep everything aligned. By following the steps above and maintaining good documentation practices, you can safely manage your communications infrastructure across both platforms.
Need Help With ClickUp?
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