How to Upgrade GoHighLevel to Premium Customer Support
If you manage multiple workspaces in tools like ClickUp and rely on your CRM every day, knowing how to upgrade your GoHighLevel account to Premium Customer Support is essential. This guide walks you step by step through the exact process, requirements, and billing rules so you can confidently activate higher-priority assistance for your agency.
What Is GoHighLevel Premium Customer Support?
Premium Customer Support in GoHighLevel is an add-on service that provides faster and more dedicated assistance for agency accounts. It is designed primarily for agencies that are actively growing and need reliable support coverage, especially when managing many sub-accounts or high message volumes.
Unlike the standard included support, this Premium option focuses on agencies using the main GoHighLevel platform (not the Saas Pro tier). It helps ensure that your tickets get higher priority and that your business-critical workflows receive faster attention from the support team.
Key Requirements to Upgrade GoHighLevel Support
Before you submit a request, you must meet several eligibility requirements. These criteria help confirm that your GoHighLevel account is large and active enough to benefit from Premium Support.
- Plan type: You must be on a Paying Agency plan.
- Billing responsibility: You must be the direct party paying GoHighLevel; resold or inherited accounts are not eligible.
- Sub-account count: You need at least 25 or more sub-accounts in your agency.
- Copyright ownership: All intellectual property and assets in the account must be owned solely by you or your business.
Meeting these requirements ensures the Premium upgrade is aligned with how GoHighLevel expects agencies to use the service at scale.
GoHighLevel Premium Support Pricing and Terms
Premium Customer Support for GoHighLevel is billed only on a yearly basis. Understanding the pricing model and renewal policy will help you budget correctly.
GoHighLevel Premium Support Pricing
- Cost: $1,200 per year for Premium Customer Support.
- Billing cycle: Only annual billing is available; there are no monthly options.
GoHighLevel Premium Support Renewal Policy
- Automatic renewal: Once activated, Premium Support will auto-renew every year.
- Manual cancellation: To stop renewal, you must manually cancel Premium Support before your next renewal date.
Because of the annual commitment, you should ensure your agency will continuously meet the usage and eligibility requirements for GoHighLevel Premium Support before upgrading.
How to Request GoHighLevel Premium Support
The upgrade process is initiated by submitting a support ticket. Below is the complete step-by-step method to request Premium Customer Support directly from your account.
Step 1: Log in to Your GoHighLevel Agency Account
- Open your browser and log in to your Agency level GoHighLevel account.
- Ensure you are signed in as a user with permission to manage billing and support requests.
Step 2: Open the GoHighLevel Support Portal
- Inside your account, locate the Support or Help area (typically accessed from the main navigation or help icon).
- Click to open the support portal where you can submit new tickets.
Step 3: Submit a Ticket to Upgrade to Premium
- Create a new support ticket.
- In the subject and message, clearly state that you want to upgrade to Premium Customer Support for your GoHighLevel agency.
- Include the following details for faster processing:
- Your agency name and account email.
- Confirmation that you are on a Paying Agency plan.
- The number of sub-accounts in your agency (must be at least 25).
- Confirmation that you are the party paying GoHighLevel directly.
- Submit the ticket and wait for the GoHighLevel support team to review your request.
Step 4: Review and Approve Billing
- Once support verifies your eligibility, they will confirm the yearly rate of $1,200 for Premium Customer Support.
- Review the pricing, auto-renewal details, and any billing documents provided by GoHighLevel.
- Approve the upgrade according to the instructions in their response (for example, confirming via reply or following a billing link).
After confirmation, Premium Customer Support will be added to your GoHighLevel account and billed annually until you cancel.
Important Notes About GoHighLevel Premium Support
There are a few limitations and clarifications you should understand before upgrading.
Not Available for Saas Pro Subscriptions
Premium Customer Support is not available for users on the Saas Pro subscription. It is intended specifically for standard Paying Agency accounts. If you are on Saas Pro, this particular support upgrade cannot be applied.
Owned Accounts Only
The Premium tier is only for agencies that directly own and pay for their GoHighLevel account. If your access is through a reseller or you are not the original paying owner, you will not qualify for this support upgrade.
Annual Commitment and Cancellation
Because the GoHighLevel Premium Support fee is billed annually, you should keep track of your renewal date. To avoid another yearly charge, make sure you cancel before the next automatic renewal. Cancellation must be handled manually through the same support channel.
Where to Get Official GoHighLevel Details
For the latest official explanation of Premium Customer Support, eligibility, and pricing, always refer to the GoHighLevel help documentation. You can review the original article here: How to upgrade to Premium Customer Support.
If your agency needs broader strategy, automation, or implementation help around GoHighLevel and related systems, you can also consult external specialists such as Consultevo for additional CRM and marketing automation guidance.
Summary: Upgrading GoHighLevel Support
To upgrade your GoHighLevel account to Premium Customer Support, you must be on a Paying Agency plan, own the account, and manage at least 25 sub-accounts. The upgrade costs $1,200 per year, renews automatically, and must be canceled manually before renewal if you no longer need it. By following the steps above and submitting a clear support ticket, you can quickly enable a higher level of assistance for your agency and ensure timely help when managing your GoHighLevel workflows.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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