How to View Calendar Appointments in User Timezone in GoHighLevel

If you manage client work across tools like ClickUp and GoHighLevel, it is essential that every team member sees appointments in the correct timezone. The platform lets you display calendar bookings in each user’s local time so your team avoids missed calls, confusion, and double booking when working across regions.

This guide walks you through, step by step, how to enable the user timezone view and explains how the feature behaves in different areas of your GoHighLevel account.

Understanding Timezones in GoHighLevel Calendars

By default, many scheduling tools show appointments in a single account or location timezone. GoHighLevel adds an extra layer of flexibility by letting individual users view their calendars in their own local timezone without changing the underlying booking data.

Key points to understand before you change any settings:

• Leads and contacts book using the calendar’s configured timezone.
• GoHighLevel stores the appointment using that base timezone.
• Each user can view the same appointment adjusted into their own timezone (if the option is enabled).
• This setting controls how appointments are displayed, not how they are scheduled.

This means you can keep your main location timezone consistent while still giving each team member an accurate, personal view of when calls and meetings happen in their local time.

Where the GoHighLevel User Timezone Setting Applies

The user timezone view affects only certain areas of the platform. Knowing where it works helps prevent confusion when comparing different calendars or reports.

Areas Using the User Timezone View in GoHighLevel

When the user timezone option is turned on, the following sections will display appointments according to the logged-in user’s own timezone:

• Calendars > My Calendar – the main user calendar interface.
• Calendars > Appointment List – the list of all booked appointments a user can see.
• Conversations > Contact Details Sidebar – the “Upcoming appointments” section for a specific contact.
• Contacts > Contact Details – again, for reviewing appointments tied to a single contact record.

In these places, the appointment times are shifted to match the user’s personal timezone settings. This keeps daily operations aligned with each user’s day and working hours.

Areas Not Affected by the User Timezone in GoHighLevel

Some parts of GoHighLevel always show appointment times in the calendar’s original timezone, even if the user timezone view is active.

These include:

• Calendar Configuration Screen – under the Calendar Settings used to build or edit a calendar.
• Public Booking Link – what a lead or client sees when they use the calendar URL to book an appointment.

Because of this separation, users see appointments in their own local time, while leads and the configuration screens continue to rely on the calendar’s base timezone.

How to Enable the User Timezone View in GoHighLevel

Turning on the user timezone option is done from the calendar configuration area. The process is straightforward and only needs to be completed once per calendar you want to adjust.

Step-by-Step: Enable User Timezone View in GoHighLevel

1. Open Your Location
   Log in to your GoHighLevel account and choose the location where the calendar you want to edit is stored.

2. Go to Calendars
   In the left sidebar, navigate to Calendars. This opens the main calendar management area where all calendars for the selected location are listed.

3. Select a Calendar to Edit
   Locate the specific calendar you want to adjust. Click to edit its settings. This will open the calendar configuration screen where you can change options affecting booking and display behavior.

4. Find the User Timezone Option
   Inside the configuration screen, scroll through the settings until you find the option related to viewing appointments in the user’s timezone. The option controls whether appointments on that calendar will be displayed to each user in their own local timezone.

5. Enable the Setting
   Toggle the setting to enable the user timezone view. Once active, users who have this calendar in their account will see appointments converted to their personal timezone in the supported areas.

6. Save Your Changes
   Click Save or the applicable save button at the bottom or top of the configuration screen. Saving confirms the new behavior for that calendar.

After these steps, your team will see upcoming bookings from this calendar in their individual timezones when they check My Calendar, the Appointment List, or appointment details within contacts and conversations.

GoHighLevel User Timezone Behavior: Practical Tips

When working with distributed teams across multiple time zones, it helps to keep a few behaviors in mind to avoid misunderstandings.

• Clarify base timezone: Make sure your team knows the calendar’s original timezone used for booking, especially if clients book from a public link.
• Train users where it applies: Explain to staff that their My Calendar and Appointment List are in their timezone, but that the public link and configuration pages may show a different time reference.
• Check test bookings: After you enable the option, create a test appointment and confirm how it looks for users in different timezones to confirm the behavior is correct for your workflow.

These small checks help ensure that your GoHighLevel implementation supports clear coordination, especially when team members are spread out geographically.

Troubleshooting Timezone Issues in GoHighLevel

If appointment times still do not look right after enabling the user timezone view, consider reviewing a few common areas:

• Verify each user’s profile timezone in their account settings.
• Confirm the calendar’s base timezone matches your intended location configuration.
• Double-check that the calendar you edited is the same one used in funnels, websites, or forms.
• Review a contact’s appointment timeline in the contact detail page to compare displayed time with expectations.

When problems persist, consult the official documentation for the latest behavior and any recent updates.

Official GoHighLevel Documentation and Further Help

To see the original, authoritative instructions and any new changes to the timezone feature, review the official guide here: View calendar appointments in user timezone. The article is maintained by the product team and reflects the most current options available inside the platform.

If you are implementing complex workflows, multi-timezone teams, or advanced automation around your GoHighLevel calendars, you may also benefit from expert consulting. For strategy, funnel builds, and implementation help, you can visit Consultevo for professional support and services.

By correctly configuring the user timezone view, you keep your GoHighLevel calendars easy to read, prevent missed appointments, and ensure every user sees their schedule in the time format that makes sense for them.

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