GoHighLevel Voice AI Agents Guide

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GoHighLevel Voice AI Agents Dashboard How-To Guide

If you are managing automations across tools like ClickUp and need powerful call analytics, the GoHighLevel Voice AI Agents dashboard gives you a centralized view of all AI phone activity. This guide explains step by step how to open the dashboard, filter records, and understand every metric so you can optimize your AI agent performance.

The instructions in this article are based on the official Voice AI Agents Dashboard documentation so you can follow along with confidence.

Accessing the GoHighLevel Voice AI Agents Dashboard

Before you can review analytics, you must know how to open the Voice AI Agents dashboard inside your GoHighLevel account.

  1. Log in to your GoHighLevel account with an administrator or user profile that has access to Voice AI features.
  2. Navigate to the location where Voice AI is enabled for your sub-account.
  3. Open the Voice AI Agents section from the left-side menu.
  4. Select the Dashboard view to load the Voice AI Agents dashboard.

Once the page loads, you will see a combination of summary metrics at the top and detailed call records in a table below.

Understanding the GoHighLevel Voice AI Dashboard Layout

The GoHighLevel Voice AI dashboard is split into two primary areas:

  • Summary cards at the top with high-level performance metrics.
  • Detailed calls table at the bottom with row-by-row call information.

This structure allows you to quickly see trends while retaining access to precise details for every interaction.

Using Filters in the GoHighLevel Voice AI Dashboard

Filters are essential for drilling into specific AI agent activity. The dashboard provides multiple ways to narrow down results.

Filter by Date Range in GoHighLevel

To adjust the time window for the metrics shown:

  1. Click the Date Range selector at the top of the dashboard.
  2. Choose from predefined time frames such as today, yesterday, last 7 days, or last 30 days.
  3. Alternatively, select a custom range by choosing a start and end date.
  4. Apply the filter to refresh all charts and table data.

Changing the date range immediately updates the statistics displayed across the entire GoHighLevel Voice AI view.

Filter by AI Agent

If you run multiple Voice AI agents inside GoHighLevel, you can focus on a single agent or compare specific ones:

  1. Locate the Agent filter near the top of the dashboard.
  2. Open the dropdown list to see all available Voice AI agents.
  3. Select one or more agents to include in the results.
  4. Apply the filter to update the metrics and call table.

This helps you understand how each agent is performing and where to optimize.

Search and Filter Calls Table

The calls table allows additional searching and filtering:

  • Use a search bar (if available) to find records by contact name or phone number.
  • Use column-based filters to narrow down calls by status, outcome, or other attributes.
  • Sort by date, duration, or other metrics to reorder the results.

Combining dashboard filters with table sorting gives you precise visibility over your Voice AI operation in GoHighLevel.

Reading the GoHighLevel Voice AI Summary Metrics

The top section of the dashboard includes cards that summarize core AI calling performance. While names can vary slightly, typical metrics include:

  • Total Calls – The number of Voice AI calls that occurred in the selected date range.
  • Connected Calls – Calls where the AI agent successfully connected with a human recipient.
  • Call Duration – Aggregate or average duration of Voice AI calls.
  • Success or Conversion Metrics – Depending on your configuration, this may reflect calls that achieved a defined goal.

Review these metrics regularly to monitor overall Voice AI performance in GoHighLevel and spot spikes or drops that need attention.

Working with the Calls Table in GoHighLevel

The calls table is the core of the Voice AI Agents dashboard and contains detailed information about each interaction.

Key Columns in the Voice AI Calls Table

Common columns you can expect in the table include:

  • Date and Time – When the call took place.
  • Contact – The name or phone number of the person called.
  • Agent – Which GoHighLevel Voice AI agent handled the call.
  • Status – Overall outcome such as completed, no answer, failed, or similar values.
  • Duration – Call length, often in seconds or minutes.
  • Recording / Transcript – Links or icons to access recordings or transcripts where available.

These columns help you verify what happened on every individual call and support coaching or troubleshooting.

Accessing Call Details and Recordings

For deeper insight into specific calls:

  1. Locate the row corresponding to the call you want to review.
  2. Look for icons or links that indicate a recording or transcript.
  3. Click the relevant icon to open a detailed view.
  4. Play the audio or read the transcript to analyze how the AI agent handled the conversation.

By regularly reviewing call details, you can refine your Voice AI scripts, adjust automation rules, and improve the customer experience in GoHighLevel.

Best Practices for Monitoring GoHighLevel Voice AI Performance

To get maximum value from the Voice AI Agents dashboard, follow these practical habits:

  • Check metrics daily – Review total calls, connection rates, and durations so you quickly catch issues.
  • Compare agents – Use filters to compare performance between different GoHighLevel Voice AI agents.
  • Listen to sample calls – Regularly audit a subset of recordings to ensure AI responses are accurate and on brand.
  • Adjust scripts and flows – Use insights from the dashboard to refine prompts, branches, and follow-up workflows.
  • Align with CRM data – Cross-check Voice AI outcomes with your pipeline and CRM reporting for a full picture.

These practices help convert raw Voice AI data into clear, ongoing improvements.

Advanced Optimization Using the GoHighLevel Dashboard

As your Voice AI volume grows, the GoHighLevel dashboard becomes a powerful optimization tool.

Identify Peak Calling Times

By analyzing call timestamps and connection rates, you can find time windows when contacts are more likely to answer. Use that insight to schedule outbound Voice AI calls at the most effective times.

Refine Target Lists

Filter the dashboard by campaigns, tags, or agent assignments (where available) to see which segments respond best. Then, refine your target lists and prioritize high-performing segments.

Align With Agency Processes

If you run a marketing or automation agency, connect what you see in the GoHighLevel dashboard with your internal SOPs and project tracking in tools such as Consultevo. This keeps your team aligned and ensures Voice AI results are consistently reviewed and acted upon.

Where to Find Official GoHighLevel Voice AI Documentation

This how-to guide is based on the official Voice AI Agents dashboard documentation. For the most current visuals, labels, and feature updates, always refer to the source material.

You can visit the official help article here: GoHighLevel Voice AI Agents Dashboard Documentation.

Use this how-to guide alongside the official documentation to confidently navigate the Voice AI Agents dashboard, understand your metrics, and continuously improve your AI-powered calling strategy inside GoHighLevel.

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