GoHighLevel Voice AI Call Logs
If you manage conversations across platforms like ClickUp, CRM systems, and phone integrations, understanding how call data is stored inside GoHighLevel is essential. This guide explains how to access and read Voice AI Agent call logs so you can quickly review what happened during every automated call.
The information below is based on the official Voice AI documentation and walks you through where to find logs, how they’re organized, and what each detail means inside the GoHighLevel interface.
What Voice AI Call Logs Do in GoHighLevel
Voice AI Agents in GoHighLevel automatically generate call records every time they interact with a contact. These call logs help you:
- Verify that calls were placed and connected
- See who the agent called and which number was used
- Review the status and outcome of each conversation
- Identify missed or failed calls and troubleshoot issues
Each call appears as a separate entry, giving you a clear timeline of the Voice AI Agent’s activity in GoHighLevel.
Types of Voice AI Call Logs in GoHighLevel
When you open the Voice AI call log section, you will see different categories of calls. These are typically grouped by status and direction so you can filter quickly.
Inbound and Outbound AI Calls in GoHighLevel
Voice AI Agents can handle both inbound and outbound calls. In GoHighLevel, each call log will usually specify:
- Call direction: Inbound (from the contact to the agent) or outbound (from the agent to the contact)
- Timestamp: Exact date and time of the call
- Contact: The person or number involved in the conversation
This makes it easy to track whether your Voice AI workflow is handling more incoming or outgoing calls inside GoHighLevel.
Successful, Missed, and Failed Calls
Each log entry shows what happened with the call. Common statuses include:
- Completed / Answered: The call connected and the Voice AI Agent interacted with the contact.
- Missed: The contact did not answer or the call rang out.
- Failed: The call did not complete due to a technical or routing issue.
By reviewing these call statuses, you can quickly see how effectively Voice AI Agents are reaching contacts inside GoHighLevel.
How to Access Voice AI Call Logs in GoHighLevel
The navigation steps below reflect the typical path to reach call logs for Voice AI Agents in GoHighLevel. Menu labels and exact placement may change slightly over time, but the general process remains similar.
Step 1: Open the Appropriate Sub-Account
- Log in to your GoHighLevel account.
- Select the specific sub-account where Voice AI Agents are active.
- Wait for the sub-account dashboard to load.
All Voice AI call logs are scoped to the sub-account level in GoHighLevel, so choose the account that owns the AI numbers or campaigns.
Step 2: Navigate to the Voice AI Section
- Inside the chosen sub-account, look for the menu area where Voice AI or phone system settings are grouped.
- Open the Voice AI module or section used to configure agents and review their activity.
This is where GoHighLevel collects all Voice AI communication data, including call logs, for your AI-driven agents.
Step 3: Open the Call Logs View
- Within the Voice AI area, find and click the Call Logs or similar tab.
- Once opened, you will see a table or list of recent AI calls.
- Use available filters to refine by date, status, or agent.
The call log list in GoHighLevel typically offers quick sorting and filtering tools so you can focus on recent activity, failed calls, or specific agents.
Reading Individual Voice AI Call Records in GoHighLevel
Each log entry contains several important details. While the exact labels can evolve, you will usually find:
- Caller and recipient: The number the AI called or received a call from.
- Associated contact: The mapped contact record inside GoHighLevel, when available.
- Call duration: How long the call lasted, from answer to hang-up.
- Status / result: Whether the call completed, failed, or was missed.
- Timestamp: When the call started (and sometimes ended).
Selecting or expanding a call record often reveals more context, such as routing details or system notes recorded by the Voice AI framework in GoHighLevel.
Filtering and Searching Voice AI Call Logs
To manage a high volume of activity, you can typically filter the call logs using:
- Date range: Limit results to specific days or time periods.
- Call status: View only completed, missed, or failed calls.
- Direction: Show only inbound or outbound calls.
- Agent or number: Filter by a specific Voice AI Agent or phone number.
These filters help you quickly investigate issues, review performance, and verify that your automations are working correctly in GoHighLevel.
Best Practices for Managing Voice AI Call Logs in GoHighLevel
Use the call log data to improve your Voice AI workflows and system reliability.
Monitor Call Quality and Outcomes
- Regularly check for spikes in failed or missed calls.
- Compare call duration across agents to spot unusual patterns.
- Confirm that key campaigns generate expected volumes of calls.
This ongoing review ensures your Voice AI Agents inside GoHighLevel continue to deliver consistent results.
Align Call Logs with Contact Records
- Cross-check logs with contact activity timelines.
- Use call records to validate when a contact was last reached.
- Identify contacts that repeatedly miss calls to adjust follow-up strategies.
Because call logs connect tightly with contact data in GoHighLevel, you can build more accurate reports and follow-up automations.
Additional Resources for GoHighLevel Voice AI
For the most accurate and current technical details on Voice AI call logs, see the official documentation on the GoHighLevel help center:
Official Voice AI Agent Call Logs Documentation
If you need broader CRM and automation strategy guidance around GoHighLevel, including Voice AI deployment, you can also review consulting resources at Consultevo.
By regularly reviewing Voice AI call logs in GoHighLevel and combining them with your contact data, you can maintain clear visibility into every automated phone interaction and keep your communication workflows running smoothly.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`