Voice AI Chat Widget in GoHighLevel

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Voice AI Chat Widget in GoHighLevel

The Voice AI Chat Widget in GoHighLevel lets you add a powerful, automated website assistant similar to tools you might know from ClickUp and other platforms. This guide walks you step by step through enabling, installing, and customizing the widget so it can start capturing leads, handling calls, and answering questions for your visitors.

The instructions below are based on the official GoHighLevel documentation for the Voice AI Chat Widget and are organized so you can follow them in order, from enabling the feature to reviewing the conversations it generates.

What the GoHighLevel Voice AI Chat Widget Does

Before you add the widget to your site, it helps to understand how this GoHighLevel feature works and what it can automate for your team.

  • Lets visitors talk to an AI agent directly on your website.
  • Captures contact details and creates or updates leads.
  • Can route calls to your business number when needed.
  • Continues conversations that started from calls or SMS.
  • Works as a floating widget on any website where you install the script.

Everything is managed from inside your GoHighLevel sub-account, where you can configure the AI agent, call routing, and widget appearance.

Prerequisites for Using GoHighLevel Voice AI

Before you see the chat widget on your site, make sure the following requirements are in place:

  • An active GoHighLevel sub-account.
  • Voice AI enabled for that account (and any required add-ons or credits).
  • A published Voice AI agent that you plan to connect to the widget.
  • Access to your website’s code or tag manager to install the widget script.

Once these basics are ready, you can move on to enabling the chat widget in GoHighLevel.

How to Enable the GoHighLevel Voice AI Chat Widget

Follow these steps inside your GoHighLevel account to turn on the widget and connect it to your AI agent.

Step 1: Open the Voice AI Section in GoHighLevel

  1. Log in to your GoHighLevel account.
  2. Switch to the correct sub-account where you want to use Voice AI.
  3. From the left-hand menu, navigate to the Voice AI or related section where the Voice AI agents and widgets are managed.

Here, you will find settings for your AI agents and the Voice AI Chat Widget configuration.

Step 2: Create or Select a Voice AI Agent

  1. In the Voice AI area of GoHighLevel, locate your existing AI agents.
  2. If you do not have one yet, create a new Voice AI agent and configure its behavior, script, and business information.
  3. Test the agent to ensure it responds correctly to typical customer questions.

This agent will be the backbone of your GoHighLevel Voice AI Chat Widget experience on the site.

Step 3: Enable the Chat Widget

  1. Within the Voice AI section in GoHighLevel, find the Chat Widget or Website Widget settings.
  2. Toggle the widget to Enabled (or similar wording in your interface).
  3. Select which Voice AI agent the widget will use as its main assistant.

Once the widget is enabled and linked to an agent, you can move on to design and behavior options.

Customizing the GoHighLevel Voice AI Chat Widget

You can adjust the look and feel of the widget so it matches your brand. These settings are all handled from inside GoHighLevel.

Widget Appearance Settings

Common customization options for the chat widget include:

  • Widget position: Typically bottom-right or bottom-left of your page.
  • Colors: Set primary and accent colors to match your branding.
  • Icon and avatar: Choose an icon or avatar that represents your AI assistant.
  • Welcome text: Customize the greeting message visitors see when the widget appears.
  • Language and tone: Ensure the AI agent’s responses match your brand voice.

All these options help keep the GoHighLevel Voice AI Chat Widget consistent with the rest of your site and marketing assets.

Behavior and Trigger Settings

You can also control when and how the widget appears and interacts with visitors.

  • Auto-open delay: Decide if the widget opens automatically after a few seconds.
  • Display rules: Set whether the widget appears on all pages or only specific URLs.
  • Lead capture fields: Choose which fields (name, email, phone) are requested from visitors.
  • Call routing behavior: Configure how the AI offers to place a call or route to your team.

These behavior settings ensure your GoHighLevel widget engages visitors at the right time without being intrusive.

How to Install the GoHighLevel Voice AI Widget on Your Website

Once you have configured the widget, you need to add the provided script to your website.

Step 1: Copy the Installation Script

  1. In GoHighLevel, go to the Voice AI Chat Widget settings.
  2. Find the installation or Embed Code section.
  3. Copy the JavaScript snippet provided for your account and widget.

This script is unique to your GoHighLevel sub-account and Voice AI configuration.

Step 2: Add the Script to Your Site

Depending on how your site is built, you can install the script in several ways:

  • Directly in HTML: Paste the script before the closing </body> tag on every page where you want the widget to appear.
  • Via a tag manager: Add the script as a new tag (for example in Google Tag Manager) and publish the container.
  • Via CMS settings: Many website builders and CMS platforms let you add custom code or scripts in a global footer section.

After publishing your changes, visit your site and confirm that the GoHighLevel Voice AI Chat Widget is visible.

Step 3: Test the Widget Interaction

  1. Open your website in an incognito browser window.
  2. Interact with the widget as if you are a new visitor.
  3. Ask common questions and test different flows, including lead capture or call routing.
  4. Verify that new contacts and conversations appear correctly inside GoHighLevel.

Testing ensures your configuration is correct before you send traffic to the page.

Managing Conversations from the GoHighLevel Widget

Once the widget is live, all conversations and calls it handles can be monitored in your GoHighLevel account.

  • View transcripts of AI conversations inside the sub-account.
  • Track new leads created through the widget.
  • Follow up using built-in CRM, pipelines, or automations.
  • Adjust the AI prompts and routing rules based on real interactions.

This closed-loop process helps you continuously improve how the GoHighLevel Voice AI Chat Widget supports your visitors.

Best Practices for GoHighLevel Voice AI Chat Widget

Use these quick tips to get the best performance from the widget:

  • Keep the welcome message clear and benefit-focused.
  • Ask only for essential lead details to reduce friction.
  • Regularly review conversation transcripts for missed intents.
  • Update the AI agent’s instructions as your offers and FAQs evolve.
  • Combine the widget with email and SMS follow-up workflows inside GoHighLevel.

Following these practices ensures the widget becomes a reliable front-line assistant for your business.

More Resources for GoHighLevel Voice AI

For deeper technical details and the latest interface screenshots, you can refer to the official GoHighLevel support article here: Voice AI Chat Widget Documentation.

If you need strategic help with implementation, funnels, or additional marketing automation around your GoHighLevel setup, you can also explore consulting and resources at Consultevo.

By following the steps in this guide, you can fully configure, install, and optimize the Voice AI Chat Widget in GoHighLevel so your website can greet visitors, answer questions, and capture leads around the clock.

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