Set Up GoHighLevel Voice AI Widget

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How to Set Up and Use the GoHighLevel Voice AI Chat Widget

The GoHighLevel Voice AI chat widget lets you add a smart voice assistant directly to your website, much like how teams use ClickUp to organize workflows. This guide walks you step by step through enabling the Voice AI add-on, configuring the widget, and managing inbound calls from your GoHighLevel account.

Follow the instructions below to connect your sub-account, choose the right phone number, and fine-tune the behavior of the Voice AI widget so it fits your funnel and support processes.

Prerequisites for Using GoHighLevel Voice AI

Before you can use the Voice AI chat widget inside GoHighLevel, make sure the following conditions are met:

  • You have an active GoHighLevel account with admin rights to a sub-account.
  • You have billing set up so that add-ons can be purchased.
  • You have at least one phone number available to assign to Voice AI.
  • You have access to your website or funnel where the widget script or toggle will be enabled.

Once these prerequisites are in place, you can activate the AI-powered voice assistant and connect it to your web pages.

How to Enable the GoHighLevel Voice AI Add-on

The Voice AI chat widget is powered by a paid add-on inside GoHighLevel. You must enable this add-on at the sub-account level before the widget can be used.

Step 1: Open the GoHighLevel Sub-Account

  1. Log in to your GoHighLevel dashboard as an admin or agency user.
  2. Select the specific sub-account where you want to use the Voice AI chat widget.

Step 2: Purchase or Activate the Voice AI Add-on

  1. Inside the sub-account, navigate to the area where add-ons are managed (for example, Billing or Add-ons, depending on your interface version).
  2. Locate the Voice AI add-on.
  3. Review the pricing and usage details.
  4. Click the option to purchase or activate the Voice AI add-on for that sub-account.

Once the add-on is active, Voice AI options become available throughout the GoHighLevel sub-account, including the chat widget configuration.

Configure the GoHighLevel Voice AI Chat Widget

After the add-on is enabled, you can set up the Voice AI chat widget to handle calls and engagements from your website visitors.

Step 3: Access the Chat Widget Settings in GoHighLevel

  1. From the left-hand menu of the sub-account, go to the section for Sites or Funnels (depending on how you structure your pages).
  2. Open the Chat Widget or Widgets area where the Voice AI configuration is available.
  3. Select the specific widget you want to edit or create a new one associated with your funnel or site.

Step 4: Choose the Phone Number for Voice AI

GoHighLevel Voice AI requires a phone number to receive and place calls triggered from the widget.

  1. In the widget or Voice AI configuration panel, look for the Phone Number or Assign Number field.
  2. Select an existing number from your GoHighLevel number list, or purchase a new one if needed.
  3. Save the number so that Voice AI can route calls properly when users interact with the widget.

This number becomes the main line that visitors call from the widget interface on your website.

Step 5: Customize Voice AI Behavior in GoHighLevel

Next, adjust how the Voice AI will behave when handling calls.

  • Greeting: Set the initial greeting message or prompt that Voice AI uses when a call starts.
  • Call Handling Rules: Choose how the system reacts to missed calls, transfers, or specific key phrases.
  • Operating Hours: Configure the hours when Voice AI should be active versus when calls should be routed to voicemail or a team member.
  • Caller Data: Decide which contact fields are captured (name, email, phone, notes) and how they are logged in your GoHighLevel CRM.

These settings help your Voice AI respond naturally and ensure you collect accurate lead information from every interaction.

Installing the GoHighLevel Voice AI Widget on Your Site

Once the Voice AI chat widget is configured, you need to enable it on your website or funnel pages.

Step 6: Add the Widget to a Funnel or Website Page

  1. In your GoHighLevel sub-account, open the Sites or Funnels section.
  2. Select the specific funnel or website where you want the Voice AI chat widget to appear.
  3. Edit the page where you want the widget (for example, your home page or a lead capture page).

Step 7: Enable the Voice AI Chat Widget

  1. Inside the page editor, locate the Chat Widget or Widget Settings tab.
  2. Toggle the option to enable the Voice AI chat widget for that page.
  3. Confirm that the correct widget and phone number are assigned.
  4. Save and publish the page.

After publishing, visit the page in a browser and confirm that the Voice AI chat widget appears and that clicking the call option connects to the assigned GoHighLevel number.

Managing Calls From the GoHighLevel Voice AI Widget

All calls generated by the Voice AI chat widget are logged inside your GoHighLevel account, making it easy to track and follow up with leads.

Step 8: View and Track Inbound Voice AI Calls

  1. Go to the Conversations or Calls section in your GoHighLevel sub-account.
  2. Filter conversations or calls by the assigned Voice AI number if necessary.
  3. Open individual records to listen to call recordings (if enabled), read transcriptions, and review contact details.

This centralizes all Voice AI interactions and lets your team respond quickly to hot leads.

Step 9: Use Automation With GoHighLevel Voice AI

You can connect Voice AI calls to your existing automation in GoHighLevel to streamline follow-up.

  • Create workflows that trigger when a call is completed, missed, or when specific tags are added.
  • Send automated SMS or email messages to callers after they interact with the widget.
  • Apply pipelines, opportunities, or tasks to your team based on Voice AI call outcomes.

With this setup, your Voice AI widget becomes an integrated part of your entire GoHighLevel automation stack.

Best Practices When Using GoHighLevel Voice AI

To get the most value from your Voice AI chat widget, follow these best practices:

  • Keep the greeting clear: Let callers know who they are speaking with and what the system can help them with.
  • Test regularly: Place test calls from the widget to ensure routing and recordings work as expected.
  • Align with funnels: Match your Voice AI scripts to the funnel or offer on each page.
  • Monitor analytics: Review call volume, outcomes, and conversion metrics inside GoHighLevel to improve performance.

Fine-tuning these elements over time will increase lead quality and caller satisfaction.

More Resources for GoHighLevel Voice AI

For the original platform documentation and the most current interface screenshots, refer to the official guide on how to set up and use the Voice AI chat widget in GoHighLevel: GoHighLevel Voice AI Chat Widget Help Article.

If you want help building full marketing systems that leverage GoHighLevel workflows, funnels, and Voice AI, you can explore consulting services at Consultevo.

By following the steps in this guide, you can deploy the GoHighLevel Voice AI chat widget on your website, capture more leads, and manage all resulting calls within one unified platform.

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