GoHighLevel Voice AI Noise Cancellation & Backchanneling Guide

If you use ClickUp to manage tasks and want to optimize your call workflows, configuring GoHighLevel Voice AI noise cancellation and backchanneling correctly is essential. This how-to guide walks you step by step through the settings so your AI calls sound natural, clear, and professional.

The features described here are based strictly on the official GoHighLevel documentation for Voice AI noise cancellation and backchanneling. Follow these instructions to reduce background noise, make your AI sound more human, and create smoother conversations for your leads and customers.

What Is Voice AI Noise Cancellation in GoHighLevel?

Voice AI noise cancellation in GoHighLevel is designed to filter out unwanted sounds during live AI calls. It focuses on preserving the caller’s voice while removing distractions such as:

Keyboard clicks and mouse movement
People talking in the background
Air conditioners, fans, or traffic noise
Other general ambient sounds that can confuse speech recognition

This feature works in real time so the AI can better understand the caller, respond accurately, and maintain a professional experience.

How Backchanneling Works in GoHighLevel Voice AI

Backchanneling is a feature that makes your Voice AI in GoHighLevel sound more natural by adding subtle, human-like cues while the caller is speaking. These cues can include:

Short acknowledgments such as “mm-hmm” or “uh-huh”
Brief confirmations indicating the AI is listening
Natural-sounding fillers that avoid long, awkward silences

When configured correctly, backchanneling helps callers feel heard and encourages them to continue talking, which is particularly useful in sales, qualification, and support workflows.

Before You Start: Requirements for GoHighLevel Voice AI

To use noise cancellation and backchanneling, you should already have:

An active GoHighLevel account with Voice AI enabled
Access to the AI or workflow settings panel
At least one phone number or campaign configured for AI calls

If any of these are missing, set them up first inside your GoHighLevel account so the following steps can be applied directly.

How to Enable Noise Cancellation in GoHighLevel

Use the steps below to configure noise cancellation for Voice AI inside GoHighLevel. The exact labels may differ slightly based on platform updates, but the process is the same.

Step 1: Open the GoHighLevel Voice AI Settings

Log in to your GoHighLevel dashboard.
Navigate to the section where you manage AI Agents or Voice AI for calls.
Select the specific AI agent or call flow you want to edit.

Once you are in the configuration area, you will see multiple options related to audio, call behavior, and conversation settings.

Step 2: Locate the Noise Cancellation Option

Find the settings group related to Audio, Call Quality, or Advanced Voice Settings in GoHighLevel.
Look for a toggle or dropdown labeled similar to Noise Cancellation or Background Noise Reduction.
Open that section to review the available noise control options.

Depending on your account, you may see a simple on/off control or additional levels of filtering.

Step 3: Turn On Noise Cancellation

Enable the Noise Cancellation or equivalent toggle.
If you see sensitivity or strength levels, start with a medium or balanced setting.
Save or apply the changes before leaving the page.

GoHighLevel will now filter background noise during Voice AI calls, helping the AI recognize speech more accurately and preventing misheard phrases.

How to Configure Backchanneling in GoHighLevel

After improving audio quality, configure backchanneling so that the Voice AI behaves more like a human agent during conversations.

Step 1: Go to Conversation Behavior Settings

In your selected AI agent or Voice AI configuration in GoHighLevel, find the section related to Conversation Style, Behavior, or Interaction Settings.
Look for a subsection or toggle labeled Backchanneling, Active Listening, or similar.

Backchanneling controls how the AI behaves while the other person is speaking.

Step 2: Enable Backchanneling

Switch the Backchanneling option to On.
Review any sliders or numerical settings that define how often the AI will respond with short acknowledgments.
Set frequency to a moderate value so the AI sounds engaged without interrupting.

If the AI seems too quiet during tests, slightly increase the backchanneling level; if it sounds too busy, reduce it until it feels natural.

Step 3: Test the GoHighLevel Voice AI Conversation

Trigger a test call using the configured AI within GoHighLevel.
Speak naturally and include pauses, long sentences, and background noise if possible.
Listen for:
- How well background noise is suppressed
- Whether the AI’s short acknowledgments feel human-like
- Any overlap where the AI talks over the caller

Repeat this test after each adjustment until the call feels smooth and professional.

Best Practices for GoHighLevel Voice AI Calls

To get the most out of noise cancellation and backchanneling in GoHighLevel, follow these best practices:

Use a good microphone: Even with advanced noise cancellation, a low-quality mic can degrade call clarity.
Avoid extremely loud environments: Significant background noise can still affect recognition.
Test for different accents: Run sample calls with varied accents and speaking speeds.
Monitor real calls: Listen to recordings inside GoHighLevel and adjust settings based on real customer behavior.
Iterate regularly: As your scripts or industries change, revisit settings to maintain natural conversations.

Troubleshooting Noise Cancellation & Backchanneling in GoHighLevel

If you experience issues after enabling these features, use the checks below to isolate the problem.

Issue: AI Mishears Callers Frequently

Lower the noise cancellation strength if it is filtering out parts of the caller’s voice.
Confirm the caller’s microphone or phone connection is stable.
Review call recordings in GoHighLevel to identify consistent patterns (specific words, accents, or environments).

Issue: AI Sounds Too Robotic or Quiet

Increase the backchanneling frequency slightly.
Check that acknowledgments are enabled in the behavior settings.
Ensure your conversation script or prompt encourages natural responses, not only rigid answers.

Issue: AI Interrupts the Caller Too Often

Reduce backchanneling intensity so fewer cues are spoken while the caller talks.
Adjust any barge-in or interruption settings in the GoHighLevel AI configuration.
Retest using a longer caller monologue to confirm improvements.

Where to Learn More About GoHighLevel Voice AI

For deeper technical details and the latest updates on noise cancellation and backchanneling, review the official documentation on the GoHighLevel help portal here: Voice AI Noise Cancellation & Backchanneling.

If you need expert implementation help, best-practice call flows, or advanced optimization around Voice AI and automation, you can also visit Consultevo for consulting and deployment services.

Summary: Optimizing GoHighLevel Voice AI

By properly configuring noise cancellation and backchanneling in GoHighLevel, you can significantly improve call clarity and deliver more natural AI-driven conversations. Start by enabling noise cancellation at a balanced level, then switch on backchanneling and tune its frequency through repeated test calls. With consistent monitoring and small adjustments, your Voice AI will sound more human, reduce friction for callers, and help your team close more opportunities with confidence.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`

GoHighLevel Voice AI Noise Control