How to Use GoHighLevel Voice AI Number Pools

If you already manage automation in platforms like ClickUp and need a scalable call setup, learning how to configure Voice AI number pools in GoHighLevel will help you control outbound volume, protect deliverability, and optimize your phone resources. This guide walks you step by step through creating, editing, and using number pools with Voice AI agents.

The number pool feature lets you group multiple phone numbers together and have your Voice AI agents automatically rotate through them when placing calls. This reduces the risk of carrier spam flags and provides better coverage across your service regions.

What Are Voice AI Number Pools in GoHighLevel?

In GoHighLevel, a Voice AI number pool is a collection of phone numbers that can be used by one or more Voice AI agents for outbound calling. Instead of every call coming from a single number, calls are distributed across the numbers in the pool.

Key functions of a Voice AI number pool include:

• Rotating outbound calls across multiple numbers
• Controlling how many times each number can be used per day
• Sharing one pool across multiple Voice AI agents
• Centralizing number management in your GoHighLevel account

This setup is ideal for high-volume calling environments where you want to limit daily usage per number and reduce the likelihood of call blocking.

Requirements for Using Voice AI Number Pools in GoHighLevel

Before you configure number pools in GoHighLevel, make sure the following prerequisites are in place:

• You have admin or appropriate user permissions to manage Phone Numbers and Voice AI.
• Your account has one or more purchased phone numbers suitable for outbound calling.
• Voice AI is enabled for your GoHighLevel location or sub-account.

Once these items are confirmed, you can proceed to create and configure your first number pool.

How to Create a Voice AI Number Pool in GoHighLevel

Follow these steps to create a new number pool inside the GoHighLevel interface. Screen names and menu labels are based strictly on the current Voice AI and Phone settings screens.

Step 1: Open the Phone Numbers Section in GoHighLevel

1. Log in to your GoHighLevel account.
2. Navigate to the relevant Location or sub-account.
3. From the left-hand menu, go to Settings.
4. Click on Phone Numbers to open the phone management page.

This is where all purchased numbers and number pools are managed in GoHighLevel.

Step 2: Access the Number Pool Tab

1. Inside the Phone Numbers section, locate the Number Pools tab.
2. Click the Number Pools tab to view existing pools or create a new one.

If this is your first time using number pools in GoHighLevel, the list may be empty until you create your first pool.

Step 3: Create a New Number Pool

1. Click the + Create Number Pool or similar button available in the Number Pools tab.
2. Enter a clear Pool Name so you can easily recognize it later, for example, “US Sales Voice AI Pool”.
3. Optionally add a brief description to clarify which Voice AI agents or campaigns will use this pool.

Naming conventions matter when managing multiple Voice AI agents in GoHighLevel, so choose descriptive names for easier maintenance.

How to Add Numbers and Set Limits in GoHighLevel Number Pools

After you create a basic pool container, you must attach phone numbers and configure daily usage limits.

Step 4: Add Numbers to the GoHighLevel Number Pool

1. Inside the pool configuration screen, locate the section labeled Numbers or Add Numbers.
2. Click Add Number.
3. Select one or more existing phone numbers from your GoHighLevel inventory.
4. Confirm your selection to attach the chosen numbers to this pool.

You can add multiple numbers, and they will be used in rotation by any Voice AI agent assigned to the pool.

Step 5: Configure Daily Call Usage Limits

To protect your numbers and keep call activity distributed, configure daily limits for each number in the pool.

1. In the pool details, find the column or field for Daily Call Limit next to each number.
2. Enter an appropriate numeric limit, for example, 100 or 200 calls per day per number, depending on your volume needs.
3. Save or update the pool so that your changes are applied.

Once the limit is reached for a specific number, GoHighLevel will automatically switch to the next available number in the pool for new Voice AI outbound calls.

How to Connect GoHighLevel Number Pools to Voice AI Agents

Creating a pool alone is not enough; you must explicitly assign it to your Voice AI agents inside GoHighLevel so they can use the rotating numbers.

Step 6: Edit the Voice AI Agent Settings

1. From the main navigation of your GoHighLevel account, go to Automation or the area where Voice AI agents are configured.
2. Select Voice AI to open the list of agents.
3. Click on the specific Voice AI Agent you want to configure.

This opens the settings window where you can control call behavior and outbound caller ID options.

Step 7: Assign the Number Pool to the Voice AI Agent

1. In the agent settings, locate the section for Outbound Number or Caller ID.
2. Choose the option to use a Number Pool instead of a single fixed number.
3. From the dropdown list, select the number pool you created in GoHighLevel.
4. Save the agent configuration.

After saving, all future outbound calls from this Voice AI agent will be distributed across the numbers in the assigned pool, respecting the daily limits you configured.

Best Practices for Voice AI Number Pools in GoHighLevel

To keep your Voice AI operation stable and compliant, follow these recommended practices when managing number pools in GoHighLevel.

• Use regional numbers: Align phone numbers with the target region or country to improve answer rates.
• Set conservative limits: Start with lower daily call limits per number and gradually scale up as you monitor performance.
• Monitor pool performance: Regularly check reports inside GoHighLevel for call volume and connection rates per pool.
• Avoid single-number agents: For any high-volume Voice AI workflow, use pools rather than one outbound number to reduce carrier scrutiny.

These practices help you maintain better deliverability and enhance the long-term performance of your Voice AI infrastructure in GoHighLevel.

Troubleshooting GoHighLevel Voice AI Number Pools

If your Voice AI agents are not using number pools as expected, work through the following checks.

• Pool not selected: Confirm the correct pool is chosen in the Voice AI agent’s outbound number settings.
• No numbers in pool: Verify the pool contains at least one active phone number.
• Daily limits reached: Check whether the daily call limits on the numbers have been hit, which might cause calls to fail or stop rotating.
• Permissions issue: Make sure your GoHighLevel user role has access to modify Phone Numbers and Voice AI settings.

If issues continue, compare your configuration against the official help document provided by the platform.

For full technical details and the original documentation on Voice AI number pool support, review the official guide here: GoHighLevel Voice AI Number Pool Support.

Next Steps for Scaling with GoHighLevel

Once your number pools are configured and assigned, you can safely scale outbound Voice AI campaigns across more agents and locations. Consider organizing your pools by campaign type, country, or department for easier tracking.

If you want expert help with strategy, automation design, or advanced configuration on top of your GoHighLevel setup, you can consult the specialists at Consultevo for implementation and optimization services.

By following the steps above and using Voice AI number pools effectively, you will keep your outbound calls distributed, safeguard your numbers, and get more consistent results from your GoHighLevel communication workflows.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`