Manage GoHighLevel Voice AI Permissions

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Manage GoHighLevel Voice AI Permissions

If your team uses ClickUp for project planning and GoHighLevel for client work, having clear access control for Voice AI agents is essential. This guide explains how agency admins and staff can safely configure, test, and deploy Voice AI agents using granular permissions in GoHighLevel, so each user only sees and edits what they are supposed to.

The steps below are based on the official platform behavior and show you exactly how to enable, customize, and apply Voice AI permissions inside your agency account.

Understanding GoHighLevel Voice AI Permissions

Voice AI permissions in GoHighLevel control which users can:

  • Access the Voice AI section in a sub-account
  • View, create, and edit Voice AI agents
  • Change voice configuration and conversation flows
  • Delete or duplicate Voice AI agents
  • Toggle call capabilities such as outbound or inbound calls

These permissions are managed at the sub-account level and tied to each team member’s role. Agency Admins have full control and can grant or restrict Voice AI access for other users as needed.

Prerequisites for Managing GoHighLevel Voice AI Access

Before adjusting permissions, confirm that:

  • You are logged in as an Agency Admin or a user with permission to edit roles and permissions.
  • The sub-account where you want to manage Voice AI agents is already created.
  • Your GoHighLevel account has Voice AI features available in your current plan.

Once these prerequisites are met, you can start configuring the granular permission set for Voice AI.

Step-by-Step: Enable Voice AI Access in GoHighLevel

Follow these steps to allow a user to work with Voice AI agents while still controlling their scope of actions.

Step 1: Open the Sub-Account Settings in GoHighLevel

  1. Log in to your GoHighLevel agency account.
  2. Select the desired sub-account from the account switcher.
  3. Open the Settings area for that specific sub-account.

This is where you manage user roles, permissions, and feature access.

Step 2: Access User Roles and Permissions

  1. Inside sub-account Settings, navigate to the section for Team Management or Users & Permissions (label may vary slightly by UI version).
  2. Locate the role or specific user whose Voice AI access you want to adjust.
  3. Click to edit the role or user permissions.

Roles allow you to define a standard Voice AI permission template that can be applied to multiple users at once.

Step 3: Locate Voice AI Permissions in GoHighLevel

  1. In the permissions list, find the category related to Voice AI or AI Agents.
  2. Expand this category to see all available granular options.
  3. Review each permission item so you understand how it affects agent access and editing capabilities.

GoHighLevel separates Voice AI capabilities into distinct toggles so you can grant only what is necessary for each role.

Step 4: Configure Granular Voice AI Permissions

Typical granular permissions for Voice AI agents include:

  • View Voice AI Agents – Allows a user to see the list of agents and their basic details.
  • Create Voice AI Agents – Lets a user build new AI agents from templates or from scratch.
  • Edit Voice AI Agents – Grants the ability to modify voice, prompts, workflows, and call handling logic.
  • Delete Voice AI Agents – Enables removal of agents from the sub-account.
  • Manage Voice AI Settings – Covers configuration of call behavior, fallback rules, and related automation.

To configure permissions:

  1. Enable the checkboxes for the capabilities the user or role should have.
  2. Disable any permission that should be restricted, such as Delete if you want to prevent accidental loss of agents.
  3. Confirm the final combination of permissions reflects your team’s responsibilities.

This setup lets you separate strategy, building, and testing work across specialists while still keeping control in your GoHighLevel agency account.

Best Practices for GoHighLevel Voice AI Role Design

When designing Voice AI roles, consider grouping permissions according to job function. Here are some recommended patterns:

GoHighLevel Admin Role

This role is for senior team members who own architecture and quality control.

  • View, create, edit, and delete Voice AI agents
  • Manage all Voice AI settings
  • Access call logs and performance analytics

Limit this level of access to a small number of trusted admins.

GoHighLevel Voice AI Builder Role

This role focuses on building and improving agents without full destructive power.

  • View and edit Voice AI agents
  • Create new agents from approved templates
  • No delete permission, or delete limited to draft/test agents only

Use this role for technical implementers who handle conversation design and flow logic.

GoHighLevel Voice AI Viewer or Operator Role

This role is best for account managers, sales reps, or support staff who need insight but not control.

  • View Voice AI agents and related call results
  • Trigger tests or review recordings if enabled by your policy
  • No edit, create, or delete permissions

Using a viewer-only role reduces risk while giving your frontline team visibility into how automated calls are handled.

Testing Permission Changes in GoHighLevel

After updating Voice AI access for a role or user, test the result to confirm it behaves as expected.

  1. Log in as (or impersonate, if available) the user with the updated role.
  2. Open the sub-account and navigate to the Voice AI section.
  3. Verify that only the allowed actions are visible, such as View or Edit but not Delete.
  4. Attempt to perform restricted actions to ensure they are blocked or hidden.

Regular testing prevents permission drift and ensures compliance with your security and workflow policies.

Troubleshooting GoHighLevel Voice AI Access Issues

If a user reports they cannot see or edit Voice AI agents, walk through these checks:

  • Confirm they are in the correct sub-account.
  • Verify their role assignments in the sub-account settings.
  • Re-open the Voice AI permission group and make sure the intended boxes are checked.
  • Ask the user to log out and log back in after changes.

If issues persist, review the official documentation for updates to Voice AI features and permission names.

You can also compare your configuration with examples from the original guide here: Managing Granular Permissions for Voice AI Agents.

Next Steps and Additional GoHighLevel Resources

Once your Voice AI permissions are in place, document your internal standards so every new team member is mapped to the correct role from day one. For strategic help setting up automations, funnels, and Voice AI frameworks in GoHighLevel, you can work with specialists such as Consultevo, who focus on implementation and optimization.

By carefully designing granular permissions, your agency protects client data, avoids accidental changes to production agents, and keeps Voice AI development organized inside your GoHighLevel environment.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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