GoHighLevel Voice AI Translation Guide

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GoHighLevel Voice AI Translation Service for Call Transcript Summary

If you manage multilingual workflows in tools like ClickUp and need accurate call summaries, the GoHighLevel Voice AI translation feature helps you translate call transcript summaries into multiple languages directly inside your CRM. This step-by-step guide explains how to enable, configure, and use the translation service for call transcript summaries in your account.

What the GoHighLevel Voice AI Translation Service Does

The Voice AI translation service in GoHighLevel automatically translates the short summary that is generated from a call transcript. It does not translate the full call transcript, but only the summarized text created by Voice AI after a call ends.

When enabled, the feature:

  • Generates a summary of the call in the original language.
  • Translates that summary into a target language of your choice.
  • Saves both the original and translated summaries in the call record.

This is especially useful if your team or your clients work in different languages but still need to quickly understand the outcome of each call.

Requirements Before Using GoHighLevel Translation

Before you can use the GoHighLevel Voice AI translation service, make sure the following are in place:

  • You have access to the Voice AI feature in your GoHighLevel account.
  • Your sub-account or agency account has calls being handled or logged through Voice AI.
  • You understand that only the summary is translated, not the full transcript.

Once these conditions are met, you can configure the translation settings inside the platform.

How to Enable Voice AI Translation in GoHighLevel

Follow these steps to turn on the translation service for call transcript summaries in GoHighLevel:

Step 1: Open the GoHighLevel Sub-Account Settings

  1. Log in to your GoHighLevel dashboard.
  2. Switch to the specific sub-account where you use Voice AI for calls.
  3. Navigate to the Settings section from the left-hand menu.

This is where you will control Voice AI behavior and translation preferences.

Step 2: Locate the Voice AI Settings in GoHighLevel

  1. Inside Settings, look for a tab or area related to Voice AI or AI Settings.
  2. Open the Voice AI configuration panel to see all available options for call handling and summaries.

In this panel, you will find an option dedicated to translation for call transcript summaries.

Step 3: Activate the Translation Option

  1. In the Voice AI settings, look for a toggle or checkbox labeled similarly to Translation for Call Transcript Summary.
  2. Turn this option ON to enable the translation service.
  3. Once enabled, additional settings for language and behavior may appear.

After activation, every new eligible call summary processed by Voice AI can be translated according to your configuration.

Configuring Languages in GoHighLevel Voice AI Translation

The core of the GoHighLevel translation feature is choosing which language your call summaries should be translated into.

Step 4: Choose the Target Translation Language

  1. In the same Voice AI settings area, locate the Target Language or Translation Language dropdown.
  2. Select the language you want all call transcript summaries to be translated into (for example, Spanish, French, or German).
  3. Save your changes to apply the new language setting.

From this point forward, Voice AI will translate each summary into the selected language whenever it generates a call summary.

Step 5: Confirm Default Language Behavior

The translation feature in GoHighLevel typically works by:

  • Detecting or using the original call language for the initial summary.
  • Translating that summary into the single target language you configured.

If your team works with multiple target languages, you may need different sub-accounts or separate configurations for each language, depending on your operational setup.

How to Use Translated Call Transcript Summaries in GoHighLevel

Once the feature is enabled and configured, the workflow is automatic. Here is how it behaves for each call.

Step 6: Make or Receive a Call with Voice AI

  1. Initiate or receive a call through the Voice AI system in GoHighLevel.
  2. Allow the call to complete while Voice AI listens and processes the conversation.
  3. After the call ends, Voice AI will generate the automatic call summary.

The summary is first created in the original language of the call.

Step 7: View the Original and Translated Summaries

  1. Open the contact or conversation record for the completed call in GoHighLevel.
  2. Scroll to the Call Transcript or Call Summary section.
  3. Locate the original summary and the translated summary side by side or in clearly labeled segments.

This layout makes it easy for multilingual teams to understand the call outcome without needing full transcript translation.

Best Practices for GoHighLevel Voice AI Translation

To get the most value from the GoHighLevel translation service, consider these best practices:

  • Train your team to check the translated summary when working in a different language from the caller.
  • Use consistent call structures so Voice AI can generate clearer summaries that translate more accurately.
  • Monitor translation quality for a sample of calls and adjust your call scripts or prompts if needed.
  • Document processes in your SOP or project management system to standardize how teams use the translated summaries.

These practices help ensure that every translated summary is easy to understand and genuinely supports your operations.

Troubleshooting GoHighLevel Translation for Call Summaries

If the Voice AI translation feature in GoHighLevel is not working as expected, use this checklist:

  • Translation toggle disabled: Revisit Voice AI settings and make sure the translation option is still turned on.
  • No summary generated: Confirm that Voice AI is active for that specific call flow or number.
  • Wrong language: Verify that the correct target language is selected in the settings and save again.
  • Old calls: Remember that only new calls processed after activation will have translated summaries.

If issues persist, you can review the official GoHighLevel documentation and support resources.

Where to Learn More About GoHighLevel Voice AI Translation

For more detail on the Voice AI translation service for call transcript summaries, refer to the original GoHighLevel help article: Voice AI Translation Service for Call Transcript Summary. This official resource includes the latest updates and interface screenshots to help you verify your configuration.

If you are building broader systems around GoHighLevel, automation, and multilingual workflows, you can also explore implementation guides and consulting services at Consultevo.

Summary: Using GoHighLevel Voice AI Translation Effectively

The Voice AI translation feature in GoHighLevel is designed to streamline how you and your team understand call outcomes across different languages. By enabling translation for call transcript summaries, setting your target language, and reviewing both original and translated summaries, you can support multilingual clients and teams without manually translating every call.

Follow the steps in this guide to activate and configure the feature, then integrate the translated summaries into your everyday sales, support, and operations processes for a more efficient, language-flexible workflow.

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