In-App WhatsApp Business Verification in GoHighLevel
If you use ClickUp or other tools to manage workflows, setting up WhatsApp Business verification inside GoHighLevel is a crucial step to keep client messaging organized and compliant. This guide walks you through the exact in-app process so you can verify your business and start sending approved WhatsApp messages from your GoHighLevel account.
The steps below are based on the official HighLevel documentation and focus on the native in-app verification flow for WhatsApp Business.
What You Need Before Starting in GoHighLevel
Before you launch the in-app business verification process in GoHighLevel, make sure you have the following items ready, because Meta (Facebook) will ask for them during the review:
- Legal business name exactly as it appears on your documents
- Business address and phone number
- Official website URL (if applicable)
- Access to your business email domain
- Government-issued business documents (e.g., registration, tax certificate, or utility bill)
Having these details prepared will help you finish the GoHighLevel WhatsApp setup much faster and avoid rejection or delays.
Accessing WhatsApp Settings in GoHighLevel
The verification process begins inside your account settings. Follow these steps in GoHighLevel to open the correct WhatsApp configuration area:
- Log in to your GoHighLevel account with admin or appropriate user permissions.
- Navigate to the Settings section from the main left-hand menu.
- Locate and click on the WhatsApp or WhatsApp Business option, depending on your interface version.
- Look for an option labeled something like In-App Business Verification or a similar prompt to start verification.
Once you are in the WhatsApp section of GoHighLevel, you can start connecting or verifying your WhatsApp Business account directly through the embedded Meta flow.
Starting In-App Business Verification in GoHighLevel
When you trigger the verification flow from inside GoHighLevel, a Meta (Facebook/WhatsApp) pop-up or embedded window guides you through the rest of the process. Here is how it typically works:
- Click the button to Begin Verification or Connect WhatsApp Business.
- A Meta authentication window opens where you log in with your Facebook account that manages your Business Manager.
- Select or create the appropriate Business Manager that represents your company.
- Connect or create the WhatsApp Business account associated with that Business Manager.
- Return to the GoHighLevel screen and confirm the account you want to use.
At this stage, your WhatsApp Business profile is associated with GoHighLevel, but the business verification process still needs to be fully completed and approved by Meta.
Completing Meta Business Verification from GoHighLevel
After connecting to Meta through GoHighLevel, you must finish the official business verification steps so WhatsApp can trust and approve your messaging profile. Inside the Meta window, you will usually see prompts to provide business information.
Enter Your Legal Business Details
Carefully complete the business profile form. Ensure the information you provide in Meta matches your legal documentation:
- Legal business name
- Official business address
- Business phone number
- Website URL (if available)
- Business email (under your business domain)
Consistency is critical. If details in Meta do not match your documents, the verification can fail and you may have to resubmit.
Upload Supporting Business Documents
Meta will request documents that confirm your business identity. The exact list may vary by region, but typically includes at least one of the following:
- Business registration or incorporation certificate
- Tax registration or VAT certificate
- Recent utility bill with business name and address
- Bank statement or similar document that clearly shows the business name
Upload clear, legible copies only. Blurry or cropped documents can delay your WhatsApp verification even when you start from within GoHighLevel.
Verify Business Contact Method
In many cases, Meta will ask you to verify your business using one of these methods:
- Email verification to an official business email address
- Phone or SMS verification to your listed business number
- DNS or domain verification (for some setups)
Follow the on-screen instructions carefully. Once this is complete, Meta will review your submission. You can monitor the status inside the Business Manager panel that you accessed through GoHighLevel.
Checking WhatsApp Verification Status in GoHighLevel
After you submit business verification, it may take some time for Meta to review your application. To track the result from GoHighLevel, do the following:
- Return to Settings > WhatsApp inside your GoHighLevel account.
- Look for a status indicator next to your connected WhatsApp Business account.
- The status will usually show as Pending, Verified, or Rejected, depending on Meta’s decision.
If the status shows as verified, your WhatsApp Business profile is ready to use with GoHighLevel messaging tools, templates, and automations.
Troubleshooting GoHighLevel WhatsApp Verification Issues
If your verification fails or remains pending for an extended period, consider the following checks and solutions:
Confirm Business Information Accuracy
- Make sure that your legal business name exactly matches your official documents.
- Verify that the address and phone number you entered are correct and current.
- Ensure your website shows clear business information that matches what you entered in Meta.
Even minor discrepancies can cause problems with the in-app WhatsApp process started from GoHighLevel.
Review Document Quality and Type
- Check that your uploaded documents are not expired and clearly display your business details.
- Use standard, government-issued or bank-issued documents whenever possible.
- Re-upload documents if they were previously low quality or partially obscured.
Contact Support When Needed
If you have confirmed all of the above and still experience issues, you can:
- Review the official HighLevel WhatsApp help article at this external documentation link for any recent updates or interface changes.
- Reach out to the HighLevel support team through your in-app support widget.
- Consult implementation experts, such as the team at Consultevo, if you need broader CRM and automation guidance.
Using WhatsApp Inside GoHighLevel After Verification
Once Meta has verified your WhatsApp Business account, you can fully leverage messaging features in GoHighLevel. Typical next steps include:
- Setting up WhatsApp message templates for notifications, reminders, and follow-ups
- Adding WhatsApp steps to your GoHighLevel workflows and automations
- Using conversations to manage customer support directly from your CRM
- Monitoring delivery and response analytics to refine your campaigns
Because the integration is managed in-app, GoHighLevel helps ensure your WhatsApp messages remain compliant with Meta’s policies while still fitting into your funnels, pipelines, and automations.
Summary: Why In-App Verification in GoHighLevel Matters
Completing in-app WhatsApp Business verification through GoHighLevel centralizes your communication strategy and keeps critical business data in one place. By preparing your documents, following the embedded Meta verification steps, and monitoring status from within the platform, you can quickly move from setup to sending approved WhatsApp messages at scale.
With your WhatsApp Business account verified and connected, GoHighLevel becomes an even more powerful hub for client communication, appointment reminders, sales pipelines, and ongoing customer engagement.
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