GoHighLevel WhatsApp Customer Service Window Check Guide
ClickUp users who also manage messaging automation will appreciate how the GoHighLevel WhatsApp Customer Service Window Check action helps control exactly when WhatsApp messages are allowed to send. This step-by-step guide explains what the action does, why it matters, and how to configure it correctly inside your workflows.
What the GoHighLevel WhatsApp Customer Service Window Check Does
The WhatsApp Customer Service Window Check action in GoHighLevel is used to determine whether the customer service window for a WhatsApp conversation is still open. WhatsApp enforces a limited time frame during which you can send free-form customer service replies after a contact’s last incoming message.
This workflow action evaluates if that window is currently open or closed and then lets you branch your automation based on the result.
In simple terms, the action answers the question: “Is it still allowed to send this type of WhatsApp message right now?”
Why Use the GoHighLevel WhatsApp Window Check
Using this action inside your automation ensures that you follow WhatsApp’s rules and avoid message delivery issues. It also helps you design smarter workflows that adapt depending on whether you can still respond in the current session.
Key benefits include:
- Preventing messages from failing because the service window has expired.
- Directing contacts into different follow-up paths when the window is closed.
- Maintaining compliance with WhatsApp messaging policies.
- Improving reliability of your GoHighLevel WhatsApp campaigns.
Where to Find the WhatsApp Window Check in GoHighLevel
The WhatsApp Customer Service Window Check is available as a workflow action. You add it just like any other step in a GoHighLevel automation.
- Open your GoHighLevel account and go to Workflows.
- Select an existing workflow or create a new one.
- Click + Add New Action where you want to evaluate the WhatsApp window.
- Search for or select WhatsApp Customer Service Window Check from the action list.
Once added, the action will appear in your workflow with configuration options that let you define how the flow should behave.
How the GoHighLevel WhatsApp Customer Service Window Check Works
When a contact reaches this action, GoHighLevel checks the status of the WhatsApp customer service window associated with that contact’s recent WhatsApp conversation.
The system then returns one of two possible outcomes:
- Open: The customer service window is still active. You can send supported replies.
- Closed: The customer service window has expired. Free-form service replies are no longer allowed.
Based on this result, the workflow can continue along different paths using conditional branches or filters, allowing you to build precise follow-up logic.
Configuring the GoHighLevel WhatsApp Window Check
After adding the WhatsApp Customer Service Window Check action, you configure what should happen after the evaluation. The key idea is to define one path for when the window is open and another path for when it is closed.
Step 1: Insert the Action Into the Right Place
Place the action before any WhatsApp message that depends on the customer service window being open. This ensures that messages are only attempted when allowed.
Typical locations include:
- Right after a trigger that starts a WhatsApp support follow-up.
- Before a sequence of WhatsApp reminders or responses.
- Before sending a non-template WhatsApp reply to the contact.
Step 2: Create Branches Based on the Result
To make the most of this action, use conditional logic in GoHighLevel immediately after the check. You can define behavior like:
- If the window is open: Continue with WhatsApp reply steps.
- If the window is closed: Move the contact into an alternative path, such as email or SMS follow-up.
Depending on your workflow design, this can be done with conditional branches, if/else logic, or filters pointing to separate action paths.
Step 3: Define What Happens When the Window Is Open
When the GoHighLevel WhatsApp Customer Service Window Check returns an open status, you can safely send approved messages. Common examples include:
- Sending a direct WhatsApp reply that addresses the contact’s question.
- Following up with additional support details within the allowed time frame.
- Continuing a support conversation in a service-friendly manner.
Make sure each WhatsApp action in this path uses an appropriate message type supported by your connected WhatsApp channel.
Step 4: Define What Happens When the Window Is Closed
If the action determines that the customer service window is closed, you should avoid sending disallowed WhatsApp messages. Instead, use alternative channels or compliant templates.
Typical closed-window actions might include:
- Sending an email summarizing what the contact requested.
- Switching to SMS if that channel is available and permitted.
- Creating a task for a team member to manually follow up.
- Using a compliant WhatsApp template (if available) rather than a free-form reply.
Best Practices for Using GoHighLevel With WhatsApp
To keep your automation reliable and compliant, consider these best practices when working with the WhatsApp Customer Service Window Check action:
- Always check before replying: Place the action before important WhatsApp replies so the workflow reacts correctly to an expired window.
- Design parallel follow-up paths: Have a clear open-window path and a clear closed-window path to reduce failure points.
- Combine with other filters: Use tags, pipeline stages, or custom fields along with the window status to refine your GoHighLevel logic.
- Test with sample contacts: Run test contacts through your workflow to confirm that both open and closed scenarios behave as expected.
Troubleshooting the GoHighLevel WhatsApp Window Check
If your workflow is not behaving as expected around this action, review the following:
- Confirm that the contact is correctly connected to a WhatsApp conversation in your GoHighLevel setup.
- Check that the window check action is placed before the WhatsApp messages that depend on it.
- Inspect your branches or conditional logic to ensure that results from the action actually route contacts to the right steps.
- Make sure you understand how long WhatsApp’s customer service window lasts for your use case.
For the original reference documentation and the most up-to-date technical details, you can review the official article at this GoHighLevel support page.
Using GoHighLevel Strategically Across Your Stack
When the WhatsApp Customer Service Window Check is configured properly, it becomes a powerful part of a broader automation strategy. You can integrate your GoHighLevel workflows with other platforms, reporting tools, or project management systems to ensure that support messages, tasks, and follow-ups stay aligned.
If you need help designing advanced workflows, multi-channel messaging logic, or integrating GoHighLevel processes with other business tools, you can consult specialists who focus on automation and CRM implementation. A good starting point is Consultevo, which provides consulting around marketing systems and workflow optimization.
By combining a solid understanding of the WhatsApp Customer Service Window Check action with careful workflow design, you can keep your messaging compliant, reduce failed sends, and deliver consistent service through GoHighLevel automations.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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