Track WhatsApp Delivery Status in GoHighLevel Workflows
ClickUp is popular for project tracking, but when it comes to WhatsApp automation and message monitoring, GoHighLevel offers a built-in way to track delivery status directly inside workflows. This guide shows you step by step how to use WhatsApp delivery status conditions so you can automate follow-ups, handle failures, and improve communication reliability.
The instructions below are based strictly on the official documentation for WhatsApp delivery status under workflows, adapted into a practical how-to article.
What WhatsApp Delivery Status Does in GoHighLevel
In GoHighLevel workflows, WhatsApp delivery status helps you understand what happened to each WhatsApp message sent through a workflow. The platform tracks different status values reported by WhatsApp and lets you build logic around them.
With this feature, you can:
- Check whether a WhatsApp message was successfully delivered.
- Automatically respond to failed or undelivered messages.
- Branch your workflow based on status (for example, delivered vs. failed).
- Improve reporting on outreach effectiveness.
All of this is controlled with a special condition inside the workflow builder.
Where to Find WhatsApp Delivery Status in GoHighLevel
The WhatsApp delivery status check is available as a condition under the workflow settings in GoHighLevel. You can add it just like any other conditional step.
To access it, first open the workflow where your WhatsApp actions are configured. Then insert a condition that specifically targets WhatsApp delivery status. The exact label and options come from the official feature set provided in the source documentation.
How to Add a WhatsApp Delivery Status Condition in GoHighLevel
Follow these steps to add the condition to a workflow and start using WhatsApp delivery tracking in GoHighLevel:
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Open the correct sub-account
Log in to your agency account, then switch to the sub-account where you manage the WhatsApp campaigns and workflows. -
Navigate to Workflows
In the main navigation, open the Automation or Workflows section, depending on your current GoHighLevel layout. -
Select or create a workflow
Choose an existing workflow that sends WhatsApp messages or create a new one specifically for WhatsApp communication. -
Add a condition step
Inside the workflow editor, click to add a new step, then pick a conditional option (often called a “If/Else,” “Condition,” or similar, depending on your interface). -
Choose WhatsApp delivery status
From the list of condition types, select the option related to WhatsApp Delivery Status. This links the condition to the event data WhatsApp returns for each message. -
Configure the status values
Pick the status value you want to check for, such as delivered, failed, read, or other status codes shown in the interface according to the official GoHighLevel documentation. -
Save and publish
After you configure the condition, save the workflow and ensure it is turned on so new contacts can be evaluated by the WhatsApp status logic.
Understanding WhatsApp Delivery Status Options in GoHighLevel
Different status values provide insight into what happened to a WhatsApp message. While the exact list is defined by the platform, the types of options generally include:
- Sent – The platform has accepted the message for sending.
- Delivered – The recipient’s device has received the message.
- Read – The contact has opened or viewed the message (depending on WhatsApp permissions).
- Failed – The message could not be delivered, often due to number issues or temporary errors.
- Other error or pending states – Representing in-progress or exception cases.
By using these values in a workflow condition, GoHighLevel lets you create automation paths tailored to each case.
Example: Automate Follow-Ups with GoHighLevel WhatsApp Status
The following is a simple example of how you might use the WhatsApp delivery condition in a GoHighLevel workflow.
Example Workflow Logic in GoHighLevel
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Trigger: A contact opts in to receive WhatsApp notifications.
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Action: Send an initial WhatsApp message with your welcome offer.
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Wait: Pause for a short time (for example, 5–15 minutes).
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Condition: Check the WhatsApp delivery status for the initial message.
- If Delivered: Continue with your normal nurture sequence.
- If Failed or Not Delivered: Trigger an alternative step, such as an SMS or email follow-up.
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Tagging and reporting: Add tags or notes based on the status result to keep better records inside GoHighLevel.
This pattern makes sure your audience still hears from you even when WhatsApp delivery encounters an issue.
Best Practices for Using WhatsApp Status in GoHighLevel
When you work with WhatsApp delivery status inside GoHighLevel workflows, keep a few practices in mind:
- Avoid over-automation – Do not create too many nested conditions. Focus on the statuses that matter for decision-making, such as delivered vs. failed.
- Respect timing – Always add a short wait step before checking status. This gives WhatsApp time to update the event data.
- Use fallback channels – If a message fails, route contacts to email, SMS, or another supported channel to ensure the message is seen.
- Document your logic – Add internal notes inside the workflow so your team understands each branch of the WhatsApp status handling.
Troubleshooting WhatsApp Delivery Status in GoHighLevel
If your WhatsApp delivery conditions in GoHighLevel do not appear to work as expected, walk through these checks:
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Confirm WhatsApp configuration
Make sure your WhatsApp integration is correctly connected and approved in your sub-account, including the registered phone number. -
Verify the workflow trigger
Check that the right contacts are entering the workflow and that the trigger is not restricted by filters. -
Ensure the message is a WhatsApp step
Only WhatsApp actions generate WhatsApp delivery status. Confirm you are not checking status for an SMS or email step. -
Add a delay before the condition
If the condition runs too quickly, the status may not yet be updated. Insert a delay and test again. -
Review the official documentation
Cross-check the available status values and behavior in the original help article so you are using the correct options.
Official WhatsApp Delivery Status Resource for GoHighLevel
For precise and up-to-date reference, always consult the official help documentation from the platform. You can find the original instructions on WhatsApp delivery status under workflows here: WhatsApp delivery status under workflows.
That page provides the authoritative description of how statuses are defined and displayed inside GoHighLevel.
Get More Help Optimizing GoHighLevel Workflows
If you want expert assistance building advanced WhatsApp workflows, multi-channel automation, or reporting structures inside GoHighLevel, you can work with consultants who specialize in this CRM and marketing platform. A good starting point is to explore optimization and consulting services at Consultevo, where you can find guidance on automation strategy and implementation.
By combining clear WhatsApp delivery status logic with thoughtful workflow design, GoHighLevel users can significantly improve message reliability, follow-up efficiency, and overall communication performance.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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