Fix WhatsApp Error in GoHighLevel

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Fix WhatsApp “Message Type Is Currently Not Supported” Error in GoHighLevel

If you manage client communication in ClickUp and then execute campaigns in GoHighLevel, you may sometimes see the WhatsApp error message: “Message type is currently not supported”. This how-to guide explains exactly what that error means and how to fix it based strictly on the official GoHighLevel documentation.

The error appears when you try to send a WhatsApp template message through GoHighLevel that contains unsupported, empty, or misconfigured parts. Understanding these limitations helps you keep your campaigns running smoothly and avoid message failures.

What This GoHighLevel WhatsApp Error Means

Inside GoHighLevel, WhatsApp templates must follow specific rules from WhatsApp and the connected Business Solution Provider. When the system detects a part of the template that does not follow these rules, it returns the error “Message type is currently not supported.”

This usually occurs in one of the following situations:

  • You use unsupported components in a WhatsApp template.
  • You send a template with a missing or empty body.
  • You add variables in the header instead of the body.
  • You configure an empty header or unsupported header type.

Main Causes of the WhatsApp Error in GoHighLevel

When working in GoHighLevel, the WhatsApp “Message type is currently not supported” error almost always comes from template configuration. Based on the official help article, there are two primary causes:

1. GoHighLevel WhatsApp Template Has an Empty Body

WhatsApp requires every template to have a valid body. In GoHighLevel, if you create or use a WhatsApp template with a completely empty body, the platform cannot send it and the error is triggered.

This can happen if:

  • You created a new WhatsApp template but forgot to add message text in the body.
  • You removed the original body content while editing the template.
  • You rely only on a header or footer and left the body blank.

In all of these cases, GoHighLevel will fail to send the message because the template does not meet WhatsApp’s minimum content requirements.

2. Variables Placed in the Header Instead of the Body

Another common reason for this GoHighLevel error is placing variables in the WhatsApp template header. WhatsApp variables must be used in the body, not the header. If your template includes a dynamic placeholder (for example, {{1}}) in the header section, the template is considered invalid.

When you send such a template through GoHighLevel, the message type is rejected, which produces the “Message type is currently not supported” error.

How to Fix the WhatsApp Error in GoHighLevel

To resolve this issue, you need to review and correct the problematic WhatsApp template. Follow these steps inside your GoHighLevel account and Meta setup.

Step 1: Confirm the Error Source in GoHighLevel

  1. Attempt to send the WhatsApp template from your automation, workflow, or conversation in GoHighLevel.
  2. When the message fails, check the error details associated with that message.
  3. If you see “Message type is currently not supported,” proceed to review the template configuration.

Step 2: Check the WhatsApp Template Body

Make sure your WhatsApp template configured for GoHighLevel has a valid body section:

  1. Open the WhatsApp template configuration in your Meta Business or WhatsApp Manager (the same template that is connected to GoHighLevel).
  2. Locate the Body field of the template.
  3. Ensure that the body is not empty and does not contain only spaces or line breaks.
  4. Add clear message text to the body. For example: “Hi {{1}}, your appointment is confirmed for {{2}}.”

The body must be the main content of your message. Without it, WhatsApp rejects the template and GoHighLevel shows the error.

Step 3: Move Variables from Header to Body

If your template uses variables, verify that they appear only where WhatsApp allows them:

  1. Review the Header section of the WhatsApp template.
  2. If the header contains variables like {{1}} or {{name}}, remove them from the header.
  3. Place those variables inside the Body text instead, where they are supported.
  4. Save and resubmit the template in your WhatsApp/Meta configuration if required.

GoHighLevel relies on WhatsApp’s template rules. As soon as the variables are moved correctly to the body, the template becomes valid again and messages can be sent successfully.

Step 4: Avoid Empty or Unsupported Headers

Headers should be configured carefully when you plan to use them with GoHighLevel:

  • Do not leave a header with a placeholder but no actual content.
  • Use supported header types only (text, image, document, etc., as allowed by WhatsApp).
  • If you do not need a header, remove it completely instead of leaving a broken configuration.

This reduces the chance of WhatsApp rejecting the template and prevents the error from appearing in GoHighLevel.

Testing Your GoHighLevel WhatsApp Template

After correcting the template configuration, always test before using it in live campaigns.

  1. In your Meta or WhatsApp Manager, confirm that the template is approved.
  2. Return to GoHighLevel and trigger a test message to a controlled test contact.
  3. Check that the message is delivered without the “Message type is currently not supported” error.
  4. Verify that all variables in the body are replaced correctly with the contact data.

Once the test passes, you can safely use the template in automations, campaigns, and two-way conversations in GoHighLevel.

Best Practices for WhatsApp Templates in GoHighLevel

To avoid the WhatsApp error and keep your account stable, apply these ongoing best practices:

  • Always include a clear body in every WhatsApp template used with GoHighLevel.
  • Keep variables only in the body and out of the header.
  • Use simple, supported header types if you choose to include a header.
  • Test templates with a single contact before adding them to large GoHighLevel workflows.
  • Document your template rules in your process management tools so your team does not accidentally create invalid templates.

Where This GoHighLevel WhatsApp Guide Comes From

This how-to is based directly on the official GoHighLevel support documentation. You can read the original article here: Official GoHighLevel WhatsApp Error Article.

For broader CRM, funnel, and automation strategies that complement your GoHighLevel setup, you can also explore consulting resources such as Consultevo, which focuses on optimization and implementation services.

Summary: Resolving the WhatsApp Error in GoHighLevel

When you see the WhatsApp error “Message type is currently not supported” inside GoHighLevel, it almost always points to an issue with the template structure. Fixing the body and moving any variables out of the header ensures the message complies with WhatsApp rules and can be delivered successfully.

By following the steps in this guide and aligning your templates with WhatsApp policies, you will minimize failures, keep your GoHighLevel workflows running reliably, and provide a consistent messaging experience for your contacts.

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