GoHighLevel WhatsApp Setup Guide

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GoHighLevel WhatsApp Full Setup Guide

This step-by-step guide explains how to connect WhatsApp to GoHighLevel, even if you currently manage projects in ClickUp or other tools. By following each section carefully, you will configure WhatsApp Business, add the correct Facebook permissions, connect your number, and enable messaging inside your agency accounts.

The instructions below are based on the official platform workflow and will help agencies and sub-accounts use WhatsApp inside their GoHighLevel environments safely and efficiently.

Before You Integrate WhatsApp With GoHighLevel

Before you begin the WhatsApp connection, be sure you meet the key prerequisites. These are required for a successful integration and to avoid common connection errors.

Core prerequisites for GoHighLevel WhatsApp

  • A verified Facebook Business Manager account with full admin rights.
  • A WhatsApp Business Account (WABA) created or ready to be created during the flow.
  • Access to the phone number you want to use for WhatsApp messages.
  • Administrator access inside your agency-level GoHighLevel account.

Verify that your Facebook profile, Facebook Page, and Business Manager are all in good standing, since Meta will check these when you connect WhatsApp to your workspace.

Step 1 – Open the GoHighLevel WhatsApp Integration Area

Start the setup directly from the agency dashboard. This ensures the integration is attached at the correct level and can later be shared with sub-accounts.

  1. Sign in to your agency-level GoHighLevel account.
  2. Navigate to the integrations or marketplace section where WhatsApp is available.
  3. Select the WhatsApp integration option to launch the setup wizard.

You will now be prompted to connect your Facebook account, authorize access, and either select or create a WhatsApp Business Account.

Step 2 – Connect Facebook Business to GoHighLevel

The next part of the process links your Facebook Business assets with the platform so that WhatsApp can be used within your sub-accounts.

Granting Facebook permissions to GoHighLevel

  1. In the WhatsApp setup window, click the button to continue with Facebook.
  2. Log in to the Facebook profile that has admin access to the correct Business Manager.
  3. When Facebook asks which business to use, select the appropriate Business Manager.
  4. Allow all requested permissions so GoHighLevel can manage WhatsApp on your behalf.

Do not restrict required permissions, as doing so can cause message sending or template syncing to fail later in the process.

Step 3 – Create or Select Your WhatsApp Business Account

After Facebook is connected, you must attach or create the WhatsApp Business Account that will handle your conversations.

Choosing the right WABA for GoHighLevel

  1. In the Facebook setup flow, select an existing WhatsApp Business Account, or choose the option to create a new one.
  2. Confirm your business information matches the details in your Facebook Business Manager.
  3. Review and agree to Meta’s WhatsApp Business Terms if you have not already.

If you create a new account, Meta may run additional verification steps. Follow any on-screen prompts until the new WABA is fully active.

Step 4 – Add and Verify Your WhatsApp Phone Number

Next, you attach the phone number that will send and receive messages through the connected workspace.

Phone number verification steps for GoHighLevel use

  1. From the WhatsApp setup screen, click to add a phone number.
  2. Choose the country and enter the full business phone number you want to use.
  3. Select the preferred verification method: SMS or voice call, depending on your line type.
  4. Receive the verification code on that number and enter it into the Meta prompt.

Once the number is verified, it becomes part of your WhatsApp Business Account and can be used inside your GoHighLevel agency or sub-accounts once the integration finishes syncing.

Step 5 – Complete the GoHighLevel Integration Wizard

After Meta confirms your WABA and phone number, you must finalize the link inside the platform so that conversations and automations can use the channel.

Finalizing WhatsApp connection in GoHighLevel

  1. Return to the WhatsApp integration panel after the Meta flow finishes.
  2. Select the verified WhatsApp phone number from the list of available numbers.
  3. Confirm the association with your agency workspace.
  4. Save the configuration to enable the WhatsApp channel for your account.

At this point, the channel is connected at the agency level. You can now assign the number to specific sub-accounts and enable it in messaging workflows or automations.

Step 6 – Enable WhatsApp Inside Sub-Accounts

To use the new channel across clients, you must activate it per sub-account and configure how messages will be handled.

Assigning WhatsApp numbers to GoHighLevel sub-accounts

  1. Open the agency dashboard and go to the sub-account list.
  2. Select the sub-account that should use WhatsApp messaging.
  3. Navigate to the settings or phone numbers area.
  4. Assign the connected WhatsApp number to that sub-account.
  5. Save your changes and repeat the steps for any other sub-accounts.

Once assigned, the sub-account can send and receive WhatsApp messages, subject to template and compliance rules defined by Meta.

Step 7 – Configure WhatsApp Message Templates

WhatsApp requires approved templates for business-initiated messages, especially outside the 24-hour customer service window. Setting up templates correctly is essential for reliable delivery.

Managing WhatsApp templates in GoHighLevel

  1. From your agency or sub-account, go to the messaging or template section related to WhatsApp.
  2. View the list of existing WhatsApp message templates synchronized from Meta.
  3. Create new templates as needed, defining the language, category, and message content.
  4. Submit the templates for Meta review and wait for approval.

Only approved templates can be used for outbound campaigns or automations that start a conversation with the contact.

Step 8 – Test Your GoHighLevel WhatsApp Integration

After configuration, perform a simple test to verify everything works as expected for both inbound and outbound messages.

How to run a live WhatsApp test

  1. Open a contact record inside the relevant sub-account.
  2. Ensure the contact has a correct mobile phone number in international format.
  3. Send a WhatsApp message using either a simple reply or an approved template.
  4. Check the delivery status and confirm the message appears on your WhatsApp device.
  5. Reply from the WhatsApp app and verify the response shows in the conversation inside the CRM.

If messages do not send or receive, recheck the number assignment, template approval status, and Facebook connection permissions.

Ongoing Management and Troubleshooting for GoHighLevel WhatsApp

Once WhatsApp is live, you may need to monitor quota, keep templates updated, and resolve occasional connection issues.

Best practices for stable operation

  • Regularly review template approvals and update any content that Meta rejects.
  • Monitor phone number quality signals in Facebook Business Manager.
  • Confirm that all agency admins keep their Facebook access active to prevent disconnections.
  • Document your procedures in tools like ClickUp or internal SOP libraries so team members follow the same steps.

If major connectivity issues arise, compare your configuration with the original instructions on the official WhatsApp setup documentation and ensure no permission has been removed.

Where to Learn More About GoHighLevel WhatsApp

You can reference the official WhatsApp full setup guide that this article is based on by visiting the original help center article at this GoHighLevel WhatsApp setup resource. It provides additional context, updated screenshots, and any new requirements introduced by Meta.

For broader strategy support on automation, funnels, and CRM optimization beyond WhatsApp, you can explore agency-focused tutorials and services at Consultevo, which specializes in implementation and workflow design around business systems.

By following the steps in this guide and keeping your Facebook and WhatsApp assets in good standing, you can reliably run WhatsApp messaging inside your GoHighLevel agency and sub-accounts, enabling faster customer communication and more powerful automated campaigns.

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