Media Messaging in GoHighLevel

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How to Send Media via WhatsApp in GoHighLevel

Using ClickUp for project management and GoHighLevel for conversations is common in modern agencies. This guide explains, step by step, how to send images, videos, audio files, and documents via WhatsApp inside GoHighLevel so your team can handle client communication without leaving the platform.

Follow the instructions below to configure your workspace and send different media types correctly through the WhatsApp channel.

Requirements for WhatsApp Media in GoHighLevel

Before you try to send media, make sure the WhatsApp channel is properly connected inside your GoHighLevel account.

  • You must have an active WhatsApp number connected through the Conversations or WhatsApp settings.
  • Your user needs permission to access the Conversations area.
  • The contact you are messaging must have a valid WhatsApp-enabled phone number.

If these basics are not in place, messages may fail or appear as unsent inside GoHighLevel.

Accessing WhatsApp Conversations in GoHighLevel

To send any media file, you first need to open the right WhatsApp thread in GoHighLevel.

  1. Log in to your GoHighLevel account.
  2. Navigate to Conversations from the main left-hand menu.
  3. Search for the contact by name, phone number, or email.
  4. Select the conversation that has WhatsApp as the channel.

Once you see the WhatsApp icon in the thread, you are ready to attach and send media from GoHighLevel.

Sending Images via WhatsApp in GoHighLevel

You can send single or multiple images directly from the conversation window.

Steps to Attach an Image in GoHighLevel

  1. Open the relevant WhatsApp conversation in GoHighLevel.
  2. Click the media attachment or paperclip icon near the message box.
  3. Select Image from your device or media library.
  4. Wait for the file to upload and preview in the composer.
  5. Type an optional caption or message text.
  6. Click Send to deliver the image via WhatsApp.

Images are transmitted through the WhatsApp channel and will appear as standard WhatsApp pictures to your contact, even though you are operating from GoHighLevel.

Best Practices for Images in GoHighLevel

  • Use clear and compressed images to reduce upload time.
  • Avoid extremely large resolutions that may be rejected by WhatsApp.
  • Keep file names simple (letters, numbers, and dashes) to prevent upload issues in GoHighLevel.

Sending Video Files via WhatsApp in GoHighLevel

Video sharing is supported through the same message composer in GoHighLevel, with certain file size limits defined by WhatsApp.

How to Send a Video Using GoHighLevel

  1. Go to Conversations and open the WhatsApp thread you want.
  2. Click the attachment icon below the message field.
  3. Choose your video file (for example, MP4) from your computer.
  4. Allow the video to fully upload inside GoHighLevel.
  5. Optionally add a description or short text message.
  6. Press Send and wait for the confirmation that the video is delivered.

If the video is too large, WhatsApp may not accept it. In that case, compress the file or trim the duration before uploading it again from GoHighLevel.

Tips for Video Messages in GoHighLevel

  • Keep videos short and under the standard WhatsApp size limit.
  • Use common formats like MP4 for better compatibility.
  • Test with a team member first to ensure the playback quality is acceptable.

Sending Audio Messages via WhatsApp in GoHighLevel

Audio messages are ideal for quick explanations and updates when typing is not convenient. You can upload audio files just like images and videos in GoHighLevel.

Steps to Send Audio in GoHighLevel

  1. Open the correct WhatsApp conversation in GoHighLevel.
  2. Click the attachment button beside the message input.
  3. Select your audio file, such as MP3 or similar WhatsApp-supported formats.
  4. Wait for the upload to complete and review the file name or preview if shown.
  5. Optionally add a short text comment to describe the audio.
  6. Click Send to deliver the audio via WhatsApp.

The contact will receive the audio as a standard WhatsApp voice or audio file, even though it was sent from inside GoHighLevel.

Audio File Guidelines for GoHighLevel

  • Use a clear recording without background noise.
  • Keep the audio duration reasonable to avoid upload delays.
  • Use widely supported formats to reduce compatibility problems.

Sending Documents via WhatsApp in GoHighLevel

When you need to share PDFs, spreadsheets, or other documents, you can attach them directly through GoHighLevel and send them over WhatsApp.

How to Attach Documents in GoHighLevel

  1. Go to the Conversations area and open the WhatsApp thread.
  2. Click the paperclip or attachment icon.
  3. Select your document from your device, such as PDF, DOCX, or XLSX.
  4. Allow the document to upload. You may see a filename or small icon confirming it is ready.
  5. Add a message to explain the document if needed.
  6. Press Send to deliver the document via WhatsApp.

The recipient will receive the attachment as a normal WhatsApp document, with the option to download and view it, while the message remains logged in GoHighLevel.

Document Sending Best Practices in GoHighLevel

  • Use standard document formats like PDF for universal access.
  • Check that the document name is clear and descriptive for the client.
  • Keep file sizes within WhatsApp’s accepted limits to avoid failures.

Troubleshooting WhatsApp Media Issues in GoHighLevel

If your media messages are not sending correctly, run through these checks inside GoHighLevel.

  • Confirm WhatsApp connection: Make sure your WhatsApp integration is active and not showing errors.
  • Verify contact number: Confirm the contact has a valid WhatsApp number saved in the correct international format.
  • Check file size: Ensure the image, video, audio, or document is within WhatsApp’s size limits.
  • Try another file: Upload a smaller or different file type to see if the issue is file-specific.
  • Refresh the page: Log out and log in again to GoHighLevel if the attachment button is not responding.

For more detailed reference on how this feature works, you can review the original support documentation on the GoHighLevel help center at this official guide.

Using GoHighLevel for Multi-Channel Client Communication

Combining WhatsApp media messaging with email, SMS, and pipelines in GoHighLevel allows you to keep every client touchpoint in one place.

  • Centralize conversations across several channels.
  • Track media shared with each contact for context.
  • Improve response speed by using templates and quick replies.

Agencies and consultants often connect GoHighLevel workflows with external systems and strategic services. For broader CRM and automation support around this platform, you can explore specialized services at Consultevo.

Summary: WhatsApp Media in GoHighLevel

To send images, video, audio, and documents via WhatsApp inside GoHighLevel, you only need to open the correct conversation, click the attachment icon, select your file, and send. By following the steps and best practices above, your team can handle all important media communication with clients directly from the GoHighLevel interface while keeping records organized for future reference.

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