GoHighLevel WhatsApp Media Template Guide
If you manage client communication in tools like ClickUp and need consistent, compliant messaging on WhatsApp, this guide shows exactly how to configure WhatsApp media templates inside GoHighLevel. You will learn what media templates are, which file types are supported, and how to set them up step by step so your messages pass Meta review and work reliably in campaigns and automations.
What Are WhatsApp Media Templates in GoHighLevel?
WhatsApp media templates in GoHighLevel are predefined message layouts that include rich media, such as images, videos, documents, and interactive buttons. They are submitted to Meta (Facebook) for approval and then used as WhatsApp Business API templates for outbound, customer-initiated, or utility conversations.
Instead of sending only text, you can attach approved media to your outbound WhatsApp campaigns while staying within WhatsApp policy. Each template is linked to a specific WhatsApp Business number and must be approved before you can use it in GoHighLevel workflows or conversations.
Supported Media Types in GoHighLevel WhatsApp Templates
When creating media templates with a WhatsApp Business number connected to GoHighLevel, you can use the following media categories:
- Image templates – Product images, flyers, banners, or other visual content.
- Video templates – Short demos, announcements, or explainer videos.
- Document templates – PDFs or files like invoices, menus, or product catalogs.
- Location templates – Map locations, such as store or event addresses.
- Interactive button templates – Quick reply or call-to-action buttons for engagement.
Each of these templates is created and stored through your WhatsApp Business account, then synced into GoHighLevel and used as part of your messaging strategy.
Preparing Media Before Using GoHighLevel Templates
Before you create templates that you plan to use with your account in GoHighLevel, make sure the media content follows WhatsApp Business rules and technical limits:
- Use clear, policy-compliant content that is not promotional in restricted categories.
- Keep file sizes within WhatsApp media size limits (for images, videos, and documents).
- Use supported file formats such as JPEG, PNG, MP4, and PDF.
- Avoid misleading content, spam, or prohibited industries that may trigger template rejection.
Well-prepared media will increase your chances of quick approval and trouble-free sending from GoHighLevel.
How to Create WhatsApp Media Templates for GoHighLevel
Media templates used inside GoHighLevel are created and managed at the WhatsApp Business / Meta level. After creation, they can be used through your linked WhatsApp number in the platform.
Step 1: Access Your WhatsApp Business Template Section
- Log in to your WhatsApp Business or Meta Business account that is connected to GoHighLevel.
- Navigate to the Message Templates section for your WhatsApp Business number.
- Confirm that your phone number is properly connected and verified so templates can be synced later.
Step 2: Choose the Media Template Category
- Select the option to create a new template.
- Choose the category that best matches the message type, such as:
- Marketing
- Utility
- Authentication
- Pick the media template format you want to use:
- Image template
- Video template
- Document template
- Location template
- Interactive button template
Step 3: Configure Template Content and Media
- Enter a unique template name that helps you recognize it later in GoHighLevel.
- Select the language of the template that matches your audience.
- Write the body text of the message, using variables if needed for personalization.
- Upload or attach the specific media file:
- Image, video, or document for media templates.
- Location details for location templates.
- Button labels and actions for interactive templates.
- Review the preview to ensure the text and media render correctly on mobile devices.
Step 4: Submit the Template for Meta Review
- Once the text and media are in place, submit the template for Meta review.
- Wait for the approval status, which can be:
- Approved – Template is ready to use with your GoHighLevel account.
- Rejected – Template does not meet Meta policy and must be edited.
- Pending – Template is under review.
- If rejected, make the required changes (usually content or formatting) and resubmit.
Using WhatsApp Media Templates Inside GoHighLevel
After Meta approves your WhatsApp media templates, they become available through the WhatsApp Business API connection that is integrated with GoHighLevel.
Where Media Templates Appear in GoHighLevel
Once synced, templates can be selected anywhere you are allowed to send WhatsApp template messages, for example:
- In automation workflows that send WhatsApp messages.
- In campaigns or sequences that rely on WhatsApp as a channel.
- In one-to-one conversations where approved templates are required for outbound initiation.
When you choose a template, GoHighLevel pulls in the approved text and media as defined in your WhatsApp Business setup.
Best Practices for Using GoHighLevel Media Templates
- Keep a clear naming convention across your templates so you can find them quickly.
- Match template languages with the contact’s language when sending through GoHighLevel.
- Test new templates with internal numbers before launching large campaigns.
- Monitor delivery, read rates, and replies to refine your media choices over time.
Troubleshooting WhatsApp Media Templates in GoHighLevel
If your media templates are not working as expected in GoHighLevel, check the following common issues:
- Template not visible – Confirm the template is approved and linked to the same WhatsApp Business number connected to GoHighLevel.
- Media not displaying – Ensure the media file type and size meet WhatsApp’s requirements.
- Template rejected – Review the Meta feedback and adjust text or media to comply with policy.
- Sending errors – Check that your WhatsApp Business API provider integration with GoHighLevel is active and not rate-limited.
Additional Resources for GoHighLevel WhatsApp Users
To deepen your understanding of WhatsApp media templates and stay updated on platform rules, review the original documentation from GoHighLevel and WhatsApp Business partners. You can read the official help article used as the basis for this guide here: GoHighLevel WhatsApp Media Templates.
If you need expert implementation or consulting around CRM automation, omnichannel messaging, and advanced GoHighLevel setups, visit Consultevo for professional help and strategy services.
By following these steps and best practices, you can confidently configure and use compliant WhatsApp media templates through GoHighLevel, ensuring rich, policy-compliant communication with your customers at scale.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`
