How to Send WhatsApp Review Requests in GoHighLevel
If you use ClickUp to organize tasks and need a clear process for gathering customer feedback, this guide will show you exactly how to send WhatsApp review requests in GoHighLevel. You will learn how to locate your review links, share them manually, and automate review invitations directly from your GoHighLevel account.
This tutorial follows the official platform workflow so you can safely implement it in your agency or business without missing any critical steps.
What You Need Before Using GoHighLevel for WhatsApp Reviews
Before sending WhatsApp review requests through GoHighLevel, make sure you have the following in place:
- An active GoHighLevel account with access to the location where you manage your contacts.
- Google or Facebook review profiles already connected to your account.
- Permissions to edit or view the settings and reputation management sections.
- Access to WhatsApp, either on your phone or via WhatsApp Web, to send the links.
Once these are ready, you can start configuring your review links in GoHighLevel.
Find Your Location Review Link in GoHighLevel
The first type of review link in GoHighLevel is the Location Review Link. This link sends customers to a GoHighLevel review page that can redirect them to your Google and Facebook review URLs.
Steps to Access the Location Review Link in GoHighLevel
- Log in to your GoHighLevel account.
- Select the correct Location where you want to request reviews.
- In the left-hand menu, click on Settings.
- Inside Settings, select Reputation Management.
- Look for the section labeled Location Review Link.
- Copy the Location Review Link provided.
This single link can be shared directly with your customers via WhatsApp or any other communication channel.
Access Custom Review Links in GoHighLevel
Another option in GoHighLevel is to copy a Custom Review Link. Custom Review Links are specific to the review sources you have connected, such as:
- Google My Business review URL
- Facebook review page URL
How to Copy Custom Review Links in GoHighLevel
- From your GoHighLevel location, go to Settings.
- Click on Reputation Management.
- Scroll to the Custom Review Links area.
- Identify the review source you want to use (for example, Google or Facebook).
- Copy the specific review URL shown for that source.
You can now paste this custom URL directly into a WhatsApp message if you prefer to send customers to a single review platform.
Send WhatsApp Review Requests Manually from GoHighLevel
After you copy a Location Review Link or Custom Review Link in GoHighLevel, you can send it to your customers using WhatsApp. This method is completely manual but gives you full control over each conversation.
Manual WhatsApp Review Request Workflow
- Open WhatsApp or WhatsApp Web.
- Select the customer chat or create a new conversation using their phone number.
- Paste the review link you copied from GoHighLevel.
- Add a short personalized message, such as:
“Hi [Name], thanks for choosing us! Could you please leave us a quick review using this link?” - Send the message.
Repeat this process for each customer you want to invite to leave a review.
Automated WhatsApp Review Requests Using GoHighLevel Workflows
While the original GoHighLevel feature is focused on review links, you can also integrate these links into automated workflows. This allows you to send WhatsApp-style review requests through channels supported by your account, such as SMS or WhatsApp integrations.
Create a Review Request Workflow in GoHighLevel
- Go to the Automation or Workflows section of your GoHighLevel location.
- Click Create Workflow (or similar, depending on your interface).
- Choose a trigger, for example:
- Pipeline stage change (e.g., “Job Completed”)
- Tag added (e.g., “Review Request”)
- Appointment status changed (e.g., “Showed”)
- Add an Action to send a message using SMS or your connected channel.
- Write the message content and include your Location Review Link or Custom Review Link from GoHighLevel.
- Save, activate, and test the workflow with an internal contact before using it for real customers.
This setup ensures that every time a job is completed or a trigger is met, GoHighLevel automatically sends a review invitation containing your preferred review link.
Best Practices for Review Requests with GoHighLevel
To get more reviews while staying user-friendly, follow these tips when using GoHighLevel review links in WhatsApp or other channels:
- Ask soon after service: Send the request shortly after the appointment or delivery.
- Keep messages short: Use a brief and clear message with one main call to action.
- Use friendly language: Be polite and appreciative to improve response rates.
- Test your links: Click each link you copy from GoHighLevel to confirm it opens the correct review page.
- Avoid over-messaging: Do not spam customers with repeated requests; one follow-up is usually enough.
Monitor Feedback and Reputation in GoHighLevel
Once customers start leaving reviews, you can monitor performance from inside GoHighLevel.
How to Track Reviews in GoHighLevel
- Open your GoHighLevel location.
- Navigate to Reputation or Reputation Management, depending on your layout.
- Review incoming feedback, average ratings, and trends from integrated sources.
- Use this data to improve your services and adjust your review request messages over time.
Consistent monitoring helps you understand which links, scripts, and workflows generate the best response rates.
Additional Resources for GoHighLevel Users
For more detailed technical instructions straight from the platform, you can review the original documentation on how to send review requests via WhatsApp here: Official GoHighLevel WhatsApp review guide.
If you want expert help implementing advanced automation strategies, AI workflows, or multi-channel review systems around GoHighLevel, you can explore consulting services at Consultevo.
By following the steps above, you can confidently use GoHighLevel to send WhatsApp review requests, streamline your feedback process, and build a stronger online reputation with minimal manual effort.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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