GoHighLevel WhatsApp Voice Notes Guide
The GoHighLevel mobile app makes it easy to manage client conversations alongside tools like ClickUp by letting you send and receive WhatsApp voice notes directly from your phone. This step-by-step guide walks you through recording, listening to, and deleting WhatsApp voice messages in GoHighLevel so your team can communicate faster and keep all discussions in one streamlined inbox.
All instructions below are based on the official GoHighLevel help documentation for WhatsApp voice notes in the mobile app.
What You Need Before Using GoHighLevel WhatsApp Voice Notes
Before you start sending audio messages through WhatsApp inside GoHighLevel, make sure the following are in place:
- The GoHighLevel mobile app is installed and updated on your device (iOS or Android).
- Your WhatsApp Business integration is correctly configured inside your GoHighLevel account.
- You are logged into the correct sub-account in the GoHighLevel mobile app.
- You have a stable internet or mobile data connection.
Once these basics are ready, you can use the built-in voice note feature inside WhatsApp conversations.
Accessing WhatsApp Conversations in GoHighLevel
You will work with WhatsApp voice notes inside the Conversations area of the GoHighLevel mobile app. Follow these steps to open the right chat thread.
Step 1: Open Conversations in GoHighLevel
- Launch the GoHighLevel mobile app on your device.
- From the bottom navigation menu, tap Conversations.
- Wait for your list of recent conversations to load.
This screen shows all channels supported in your GoHighLevel account, including WhatsApp messages.
Step 2: Filter to WhatsApp Messages (If Needed)
Depending on your setup, you may see SMS, email, and other channels mixed together. To focus on WhatsApp, you can:
- Use any available filters for channel or contact.
- Open a specific contact you know is connected via WhatsApp.
Once you are in the correct thread, you can start using the WhatsApp voice note options provided by GoHighLevel.
How to Record WhatsApp Voice Notes in GoHighLevel
Recording WhatsApp voice messages in the GoHighLevel mobile app is designed to be quick and intuitive. You record directly inside the message composer bar.
Step 1: Open the WhatsApp Conversation
- From the Conversations tab, tap the contact or thread that uses WhatsApp.
- Confirm that the channel indicator shows WhatsApp for the selected conversation.
Step 2: Start Recording Your Voice Note
- Look at the message composer at the bottom of the chat screen.
- Tap and hold the microphone icon to begin recording your WhatsApp voice note.
- Continue holding the microphone button while you speak your message.
The GoHighLevel app will keep recording as long as you maintain pressure on the microphone icon.
Step 3: Send or Cancel the Recording
When you finish speaking:
- To send the voice note: Release the microphone button. The recording is automatically attached and sent as a WhatsApp voice note inside GoHighLevel.
- To cancel before sending: Slide your finger away from the microphone (usually to the left) before releasing. This discards the recording instead of sending it.
After sending, your WhatsApp voice note appears in the conversation timeline like any other message in the GoHighLevel inbox.
How to Listen to WhatsApp Voice Notes in GoHighLevel
You can easily listen to incoming voice messages from your contacts directly inside the GoHighLevel mobile app.
Step 1: Locate the Voice Note
- Open the relevant WhatsApp conversation from the Conversations tab.
- Scroll through the thread until you find the voice note bubble you want to hear.
Step 2: Play the Voice Note
- Tap the play button on the voice note bubble.
- Make sure your device volume is turned up or your headphones are connected.
The audio will play through your phone’s speaker or the connected audio device while you remain inside the GoHighLevel conversation.
Step 3: Pause or Replay
During playback, you can:
- Tap pause to stop listening temporarily.
- Tap play again to resume.
- Tap the voice note a second time after it finishes to replay the message.
This makes it simple to recheck important details shared by your leads and clients without leaving GoHighLevel.
How to Delete WhatsApp Voice Notes in GoHighLevel
If you record or receive a WhatsApp voice note that you no longer need in your GoHighLevel inbox, you can delete it from the conversation thread.
Step 1: Open the Conversation
- From the Conversations area in the GoHighLevel mobile app, open the relevant WhatsApp chat.
- Find the voice note message you want to remove.
Step 2: Select the Voice Note Message
- Tap and hold the voice note bubble.
- Wait for the message selection options to appear.
Depending on your device, you may see a highlighted state or a contextual menu at the top or bottom of the screen.
Step 3: Delete the Voice Note
- Tap the Delete or trash icon shown in the app interface.
- Confirm the deletion if GoHighLevel prompts you to verify the action.
After confirming, the selected WhatsApp voice note is removed from the visible conversation thread in GoHighLevel.
Best Practices for Using GoHighLevel WhatsApp Voice Notes
To keep your communication organized and professional, follow these tips when using WhatsApp audio inside GoHighLevel:
- Be concise: Keep voice notes short and focused so team members and clients can listen quickly.
- Add text summaries: When important, follow a voice note with a short text recap in GoHighLevel for clarity and easier searching.
- Check audio quality: Record in a quiet place and speak clearly to reduce misunderstandings.
- Use for context: Share tone, urgency, and nuance that may be harder to express in plain text messages.
- Respect privacy: Avoid sharing sensitive information in voice notes unless necessary and authorized.
Troubleshooting WhatsApp Voice Notes in GoHighLevel
If your WhatsApp voice notes are not working correctly in GoHighLevel, review the points below.
Recording Issues
- Microphone permissions: Ensure the GoHighLevel app has permission to access your device microphone.
- App updates: Install the latest version of the GoHighLevel mobile app from your app store.
- Restart the app: Close and reopen the app, then retry recording.
Playback Issues
- Increase your device volume or plug in headphones.
- Check if other media apps can play audio to rule out device issues.
- Confirm you have a stable internet connection while using GoHighLevel.
If problems continue, consult the official support article for WhatsApp voice notes in the mobile app here: GoHighLevel WhatsApp Voice Notes Help.
Where to Get More GoHighLevel Help
For broader strategy, implementation, and automation support around GoHighLevel, you can explore expert resources and services at ConsulTevo. Combine smart workflow design with WhatsApp voice notes to streamline your sales and support communication.
By following the steps in this guide, you can reliably record, send, listen to, and delete WhatsApp voice messages in the GoHighLevel mobile app, helping your team respond faster and keep every interaction organized within a single, unified CRM environment.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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