GoHighLevel WordPress Plugin Fix Guide

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How to Use the GoHighLevel WordPress Plugin Troubleshooter

If you manage client work in ClickUp and run marketing funnels through GoHighLevel, a broken WordPress integration can quickly derail campaigns. This guide walks you step by step through using the built‑in WordPress plugin troubleshooter so you can diagnose and fix common issues without needing a developer.

The process focuses on checking logs, validating connections, confirming correct shortcodes, and safely collecting data for support. Follow the steps below in order and keep notes of what you find along the way.

Before You Start With the GoHighLevel Troubleshooter

Before using the WordPress plugin troubleshooter, confirm you have the following ready:

  • Admin access to your WordPress site
  • Your GoHighLevel account login
  • Access to the specific funnel, form, survey, or calendar that is embedded on your site
  • Ability to temporarily deactivate other plugins or switch themes if needed for testing

Also make sure you know exactly which page, post, or template is having trouble so you can reproduce the issue.

Accessing the GoHighLevel WordPress Plugin

First, verify that the official plugin is properly installed and accessible from your WordPress dashboard.

  1. Log in to your WordPress admin area.
  2. In the left-hand menu, go to Plugins > Installed Plugins.
  3. Confirm that the HighLevel or GoHighLevel plugin appears in the list and is Active.
  4. If it is not installed, add it via Plugins > Add New, search for the official plugin, install, and activate it.
  5. Once active, locate the plugin’s menu entry in the WordPress sidebar and open its settings screen.

If the plugin does not appear or cannot be activated, note any error messages. These will be useful if you later contact support.

Using the GoHighLevel Troubleshooter Panel

The WordPress plugin includes a troubleshooting area that helps you quickly review configuration, API connection status, and other technical details.

  1. Open the GoHighLevel plugin settings page in WordPress.
  2. Look for a section or tab labeled Troubleshooter, Debug, or similar.
  3. Click that section to reveal diagnostic tools and status information.

Inside this area you can typically view connection status, plugin versions, and any debug data the plugin exposes.

Core GoHighLevel WordPress Checks

Work through the following checks in order. Many common issues are resolved by fixing configuration problems identified here.

1. Verify GoHighLevel API and Location Connection

Start by ensuring WordPress can communicate correctly with your CRM account:

  • Confirm the correct API key or authentication token is entered in the plugin settings.
  • Check that you selected the proper location or sub-account inside GoHighLevel, matching the funnels or forms you intend to embed.
  • Save changes and look for a success or error message about the connection.

If the troubleshooter shows an error, regenerate the API key in your CRM account, re-enter it in WordPress, and test again.

2. Confirm Page Shortcodes or Embed Codes

Many WordPress issues are caused by incorrect shortcodes or outdated embed codes.

  1. Locate the affected page or post in WordPress.
  2. Open the content editor (Block Editor or Classic Editor).
  3. Check that the shortcode or embed snippet from GoHighLevel matches the current version from your funnel, form, survey, or calendar.
  4. Replace any outdated or incomplete codes with a fresh version copied from your CRM account.
  5. Update the page and clear any caching plugin if you are using one.

After updating, reload the page in a private or incognito browser window to confirm the live result.

3. Review GoHighLevel Plugin Logs

The troubleshooter often exposes logs or debug output that highlight where requests are failing.

  1. Return to the plugin Troubleshooter or Debug section.
  2. Look for any error messages or warnings related to API calls, shortcodes, or rendering.
  3. Note the exact error text, any status codes, and timestamps.
  4. If the plugin allows downloading logs, save the file for reference.

These logs are crucial for identifying misconfigured domains, invalid credentials, or conflicts with security settings.

Testing for Theme and Plugin Conflicts

Conflicts with themes or other plugins are a frequent source of integration issues.

4. Temporarily Disable Other Plugins

To rule out conflicts, perform a controlled test:

  1. Create a full backup of your site.
  2. Deactivate non-essential plugins one by one while keeping the GoHighLevel plugin active.
  3. After each deactivation, refresh the affected page and check if the issue resolves.
  4. If the problem disappears after disabling a specific plugin, you have found a likely conflict.

Document the conflicting plugin and its version so you can share this information with support or the plugin vendor.

5. Switch to a Default WordPress Theme

Theme templates or JavaScript can interfere with embedded forms and funnels.

  1. Go to Appearance > Themes.
  2. Activate a default theme such as Twenty Twenty-Four.
  3. Retest the page where the GoHighLevel content is embedded.

If the issue goes away under a default theme, the original theme may be overriding markup or scripts, and you may need developer help to adjust the templates.

Capturing Data for GoHighLevel Support

If the troubleshooting steps do not fully resolve the problem, prepare detailed information before contacting support.

6. Gather Detailed Environment Information

Collect these details:

  • WordPress version
  • PHP version and hosting environment
  • Active theme name and version
  • List of active plugins and versions, including the GoHighLevel plugin
  • Exact URL of the affected page

Also include screenshots or screen recordings demonstrating the issue.

7. Export or Copy Troubleshooter Output

Use the WordPress troubleshooter information directly:

  1. Copy any error logs or debug output from the plugin.
  2. Note the steps required to reproduce the problem from a logged-out visitor perspective.
  3. Open an official support ticket with this data already attached.

This saves time and helps the support team quickly identify whether the issue is account-specific, domain-related, or due to a conflict.

Additional GoHighLevel WordPress Resources

For more technical details and official screenshots of the WordPress plugin troubleshooter, review the original documentation here: How to Use the WordPress Plugin Troubleshooter.

If you need strategic help connecting your CRM setup, funnels, and WordPress site architecture, you can also explore consulting resources at Consultevo for implementation guidance.

Summary: Keeping GoHighLevel and WordPress in Sync

Using the built‑in WordPress plugin troubleshooter is the fastest way to diagnose connection issues between your site and GoHighLevel. By verifying the API connection, checking shortcodes, reviewing logs, and testing for theme or plugin conflicts, you can usually isolate and fix the root cause without extensive coding.

When problems persist, the data gathered from the troubleshooter and your environment details provide everything support needs to investigate further. With a consistent process, your WordPress pages will reliably display the funnels, forms, and calendars tied to your CRM, keeping your lead generation and client workflows running smoothly.

Need Help With ClickUp?

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