How to Cancel Your Hubspot Account Step-by-Step

If you no longer need your Hubspot account or want to avoid future billing, it is important to follow the correct cancellation steps. This guide explains how to cancel paid and free accounts, what happens to your data, and how to make sure your subscription does not renew.

Before You Cancel Your Hubspot Subscription

Before you close any Hubspot account, review your current subscription details and billing status. This helps you avoid unexpected charges and confirms what access you will lose.

• Check your current subscription term and renewal date.
• Confirm whether you are on a free, trial, or paid plan.
• Export any important data you may need later.
• Review contract terms for early termination rules.

For the most accurate, current policies, always confirm steps on the official Hubspot cancellation help page.

How to Cancel a Paid Hubspot Subscription

Paid subscriptions must be canceled from within your account settings. Only users with the correct permissions can complete these steps.

Step 1: Sign in to Your Hubspot Account

Log in to your Hubspot account using an administrator or account owner profile. Without the right permissions, you may not see cancellation options.

Step 2: Open Your Hubspot Account Settings

1. Click your account name or profile picture in the main navigation.
2. Select Account & Billing or Billing from the dropdown menu.
3. Go to the Plans & Usage or Subscriptions tab, depending on your interface.

In this area, you can see which Hubspot products you are currently paying for and when they renew.

Step 3: Locate the Correct Hubspot Subscription

If you have multiple paid tools, such as Marketing Hub, Sales Hub, Service Hub, or other add-ons, you may need to cancel each one individually.

• Review the list of active subscriptions.
• Note each renewal date and billing frequency.
• Identify which Hubspot subscription you want to cancel first.

Step 4: Start the Cancellation Process

Within the subscription details, look for a link or button to manage or cancel your plan. Depending on your contract and region, you may see wording like:

• “Cancel subscription”
• “Turn off auto-renew”
• “End subscription at term”

Follow the on-screen prompts. You may be asked to complete a quick form or confirm your reason for canceling your Hubspot subscription.

Step 5: Confirm the Effective Cancellation Date

Most paid plans stay active until the end of the current billing term, even after you cancel. Carefully review:

• When access to your Hubspot tools will end.
• Whether your plan will stay active until the term ends.
• If auto-renewal is disabled going forward.

Take a screenshot or save the confirmation page for your records. This can help you verify the date your Hubspot subscription will fully end.

How to Cancel a Free Hubspot Account

Canceling a free Hubspot account is usually simpler, because there is no active paid contract. However, you still need to follow specific steps to remove your data and close access.

Step 1: Remove Paid Add-ons (If Any)

If you previously used trials or add-ons, make sure there are no remaining paid subscriptions linked to your Hubspot profile. Check your billing area to confirm that all paid tools are canceled before closing a free account.

Step 2: Clean Up Your Hubspot Data (Optional but Recommended)

Before closing your free account, consider exporting or removing data:

• Export contacts, companies, and deals you may still need.
• Download important reports or dashboard data.
• Remove users who no longer need access.

Taking this step makes it easier to meet internal data policies and keep your records organized outside of Hubspot.

Step 3: Close the Free Hubspot Account

In your account settings, look for an option to deactivate or delete the account. While the exact wording can change, the general process is:

1. Go to account settings from your profile menu.
2. Locate account preferences or account details.
3. Select the option to close, deactivate, or delete the Hubspot account.
4. Follow the confirmation prompts.

You may receive an email confirming that the free Hubspot account is scheduled for closure.

What Happens to Your Data After Hubspot Cancellation

After you cancel Hubspot, your access changes depending on the type of plan you had and how long it has been since cancellation.

• Paid features are no longer available after your term ends.
• Some data may be retained for a limited period before permanent deletion.
• You may retain limited access to a downgraded, free version in some scenarios.

Policies on data retention and deletion can change, so confirm the specifics on the official Hubspot documentation. Make sure you export any critical data before your subscription fully ends.

Key Things to Check After Canceling Hubspot

Once you have completed the cancellation steps, review your account and systems to ensure everything is properly updated.

Confirm Billing and Renewal Status

• Verify that your Hubspot subscription shows as canceled or non-renewing.
• Check your next billing date to confirm no new invoices will be issued.
• Monitor your payment method for any unexpected charges.

Verify Access and User Permissions

Log back into your Hubspot account after a short time to confirm your access level has changed as expected. If your team uses integrations, notify them of the cancellation date so they can adjust workflows.

Update Integrations and Connected Tools

Many organizations connect Hubspot with CRMs, email tools, or reporting platforms. After cancellation:

• Disconnect integrations that depend on your Hubspot account.
• Update any automation that sends data to or from Hubspot.
• Adjust internal documentation to reflect the change.

Getting Help With Your Hubspot Cancellation

If you run into issues canceling Hubspot, or if your account includes complex contracts, speak directly with support or your account representative. They can confirm timing, billing, and any contract obligations.

For strategic help transitioning away from Hubspot, migrating data, or optimizing a different platform, consider partnering with specialists. The team at Consultevo can assist with CRM strategy, marketing automation, and platform changes.

Summary: Managing Your Hubspot Account the Right Way

Canceling Hubspot requires more than just clicking a single button. You should review your contracts, confirm renewal dates, export important data, and verify that your subscription is fully set to end. By following the steps above and confirming details in your official account settings, you can close your Hubspot account with confidence and avoid unexpected billing or data issues.

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