Hubspot Chrome Extension Troubleshooting Guide

The Hubspot Sales Chrome extension is a powerful tool for tracking emails and working inside your inbox, but issues can sometimes prevent it from behaving as expected. This step-by-step guide explains how to troubleshoot the most common problems so you can restore sending, tracking, and notifications quickly.

Before You Start: Check Hubspot Extension Basics

Begin with a few quick checks to confirm that the extension itself is working correctly and that Chrome is configured to allow it to run.

• Verify that the Hubspot Sales Chrome extension is installed from the Chrome Web Store.
• Make sure the extension icon is visible in the Chrome toolbar.
• Confirm that you are signed in to the correct Hubspot account.
• Check that Chrome is up to date.

If the icon is missing or grayed out, try disabling and re-enabling the extension from chrome://extensions, or remove and reinstall it.

How to Confirm You Are Logged Into Hubspot Correctly

Many extension issues come from being logged out, logged into the wrong portal, or having multiple accounts open in the same browser.

1. Click the Hubspot Sales Chrome extension icon in your toolbar.
2. Check which email address and portal are shown under your profile.
3. If it is incorrect, click Log out.
4. Close all Hubspot tabs in Chrome.
5. Open a new tab and go to app.hubspot.com.
6. Log in with the email and password for the portal you intend to use.
7. Click the extension icon again to confirm it now shows the correct account.

A clean login sequence ensures the extension is linked to the same Hubspot portal as your inbox and tracking settings.

Fixing Hubspot Email Tracking Not Working

If you are not seeing email opens or clicks, or your tracking checkbox is missing, follow these checks in order.

1. Confirm Hubspot Tracking Settings in the Extension

1. Open Gmail or Outlook in Chrome.
2. Compose a new email and look for the tracking options from the extension.
3. Make sure the Track and, if applicable, Log checkboxes are turned on for that message.

If you do not see any tracking options, confirm that the Hubspot Sales Chrome extension is active in this browser profile.

2. Check Your Hubspot Email Integration

The extension depends on a working connected inbox in your Hubspot account.

1. In a new tab, open your Hubspot portal.
2. Navigate to your settings and locate Connected email (or equivalent email integration settings).
3. Confirm that your inbox is connected and shows a status of connected or active.
4. If the inbox is disconnected, follow the prompts to reconnect it.

When your inbox is connected properly, tracking and logging from the extension are much more reliable.

3. Verify That Hubspot Tracking Pixels Are Not Blocked

Email tracking relies on a tracking pixel and specific links. Browser or security tools can interfere with this.

• Check any ad blockers, privacy extensions, or antivirus software installed in Chrome.
• Temporarily disable them and send a test tracked email.
• If tracking starts working, whitelist Hubspot domains in those tools.

Always re-enable your security tools after testing and adjust only their settings related to tracking scripts or images.

Solving Hubspot Chrome Extension Login and Sync Issues

Sign-in errors, constant logouts, or sync failures between your inbox and CRM can often be fixed with a structured set of steps.

1. Clear Cookies for Hubspot in Chrome

1. In Chrome, click the three dots menu and go to Settings.
2. Select Privacy and security > Cookies and other site data.
3. Click See all site data and permissions.
4. Search for “hubspot” and remove stored cookies and site data for those entries.
5. Restart Chrome.

After clearing cookies, open your Hubspot portal again and sign in before using the extension.

2. Check Third-Party Cookie Settings for Hubspot

Blocking third-party cookies may disrupt the way the extension communicates with your CRM.

1. Go to Chrome Settings > Privacy and security.
2. Open Cookies and other site data.
3. Ensure Block all cookies is not selected.
4. If you use stricter settings, add exceptions for Hubspot-related domains.

Once third-party cookies are allowed or correctly whitelisted, reload your inbox and test the extension again.

Fixing Hubspot Notifications in the Chrome Extension

Real-time notifications are critical for follow-ups. If you are not receiving them, confirm Chrome and operating system permissions first.

1. Enable Chrome Notifications for Hubspot

1. Click the padlock icon in the address bar while on your Hubspot portal.
2. Open Site settings.
3. Locate the Notifications permission.
4. Set it to Allow.

Repeat this process for your email domain if you want notifications while working in your inbox tab.

2. Check OS-Level Notification Settings

Even if Chrome is configured correctly, your operating system can still block pop-ups from the browser.

• Open the notification settings in your operating system.
• Verify that Chrome is allowed to show alerts.
• Make sure Do Not Disturb or Focus modes are turned off or adjusted to allow Chrome.

Once system notifications are enabled, send yourself a test tracked email and confirm that Hubspot extension alerts appear when it is opened.

Advanced Hubspot Extension Troubleshooting Steps

If you still experience persistent problems after the basic checks, try these more advanced options.

1. Use a Clean Chrome Profile with Hubspot

1. Create a new Chrome profile with no additional extensions installed.
2. Install only the Hubspot Sales Chrome extension in this profile.
3. Sign in to your Hubspot account and connect your inbox.
4. Test sending and tracking a few emails from this clean environment.

If everything works properly in the new profile, a conflicting extension or setting in your main profile is the likely cause.

2. Compare Behavior with the Hubspot Web App

To determine if the issue is mail client-specific or broader, compare results directly in your CRM.

• Send a tracked email from your inbox using the extension.
• Open your Hubspot contact record.
• Check whether the email is logged and whether opens or clicks appear in the activity timeline.

If activity data appears in the CRM but you do not get desktop notifications, the issue is local to Chrome or your device, not the Hubspot account.

When to Contact Hubspot Support

If none of the above steps resolve the problem, you may be facing an account-specific or system-wide issue.

• Gather screenshots of the error messages from the Hubspot Sales Chrome extension.
• Note which browser version and operating system you are using.
• Document whether the problem occurs in multiple inboxes or just one.
• Try replicating the issue in an incognito window with only the extension enabled.

Once you have this information, contact Hubspot support with the full details. This will help them diagnose the problem quickly and suggest the right fix.

Additional Resources for Hubspot Chrome Extension

For complete, official instructions and the latest requirements, review the original Hubspot documentation on troubleshooting the Sales Chrome extension here: Troubleshooting the Hubspot Sales Chrome extension.

If you need help implementing broader CRM and marketing strategies alongside your browser tools, you can also consult a Hubspot-focused digital agency such as Consultevo for additional guidance.

By following the structured steps in this guide, you can systematically isolate and fix most issues with the Hubspot Sales Chrome extension, keeping your email tracking, logging, and notifications running smoothly.

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