How to Fix the Hubspot Salesforce Task Info Error

When integrating Salesforce with Hubspot, you might see the error message “Problem getting task info from Salesforce”. This guide explains what that means and walks you through the steps to resolve it so your Hubspot and Salesforce activities stay perfectly in sync.

What This Hubspot Salesforce Task Error Means

This specific error appears when Hubspot tries to access a Salesforce task but cannot retrieve the details it needs. Typically, the issue is related to permissions or field-level access in Salesforce, not a problem with Hubspot itself.

The error message usually looks like this:

Problem getting task info from Salesforce
Additional details that may reference missing access or fields

To restore the integration, you need to verify the Salesforce user’s access and ensure the task’s related fields can be read by the integration user that Hubspot uses.

Before You Start: Check Your Hubspot Integration User

First, confirm which Salesforce user account is connected to Hubspot. This is often called the integration user in Salesforce.

Open your Hubspot account and go to your Salesforce integration settings.
Note which Salesforce user is authorized for the connection.
Log in to Salesforce as that same user (or have your Salesforce admin impersonate or review that user).

All permission checks need to be made against this integration user, because that is the user whose access controls what Hubspot can read from Salesforce.

Step 1: Verify Salesforce Task Object Permissions for Hubspot

The most common reason for the error is that the Salesforce integration user does not have proper access to the Task object or specific tasks.

Check object permissions for Hubspot integration

In Salesforce, go to Setup > Profiles (or Permission Sets if you use them heavily).
Open the profile or permission set assigned to the user connected to Hubspot.
Under Object Settings, locate Task.
Make sure the user has at least Read access for Task.
Save any changes and test the integration again.

If the Task object is missing read access, Hubspot cannot retrieve activity details and the Salesforce error will persist.

Step 2: Confirm Field-Level Security for Hubspot Task Fields

Even if the Task object is accessible, field-level security might block certain fields that Hubspot expects to read. Missing access to a critical field can trigger the same error.

Review field-level security on the Task object

In Salesforce Setup, go to Object Manager > Task.
Select Fields & Relationships.
Open any custom fields that are required or mapped to Hubspot.
Click Set Field-Level Security.
Ensure the integration user’s profile has Visible checked.
Repeat for any standard or custom fields that appear in your Hubspot–Salesforce field mappings.

If a required or mapped field is hidden, Hubspot may fail when trying to get full task info from Salesforce.

Step 3: Check Record-Level Access for Hubspot

Object and field access alone are not enough. The integration user also needs record-level access to the specific Task record that triggered the error.

Test access to the problem Task

Identify the Salesforce Task that caused the error (you may see its ID in logs or integration error details).
Log in as the integration user (or have an admin test with Login As in Salesforce).
Try to open that Task directly in Salesforce.

If the Task cannot be viewed, the problem is record-level security. Update your sharing settings or ownership so the integration user can see that Task.

Adjust sharing settings

Review Organization-Wide Defaults for Activities (Tasks and Events).
Ensure the integration user is included in any sharing rules that grant visibility to Tasks created by other users.
If necessary, adjust role hierarchy or sharing rules so the integration user has read access to all Tasks Hubspot needs to sync.

Step 4: Confirm Layout and Required Fields in Salesforce for Hubspot

Sometimes the Task layout or validation rules prevent Hubspot from reading or updating a record correctly.

Review Task page layouts

Go to Object Manager > Task > Page Layouts in Salesforce.
Confirm that required fields are valid and do not rely on conditions that block certain users.
Check for validation rules that might interfere with updates or reads when Hubspot interacts with Tasks.

If validation rules or layouts force conditions that the integration user cannot meet, you may see repeated Salesforce errors for Hubspot.

Step 5: Retry the Sync from Hubspot

After adjusting permissions and visibility in Salesforce, return to your integration panel in Hubspot.

Manually re-sync the affected record

Open the contact, company, or deal associated with the failed Task inside Hubspot.
Look for Salesforce sync details or error logs on that record.
Click any available option to Retry or Re-sync with Salesforce.
Wait a few minutes and verify that the error “Problem getting task info from Salesforce” no longer appears.

If the sync succeeds, your Salesforce permission changes have resolved the integration issue for Hubspot.

Advanced Troubleshooting with Hubspot and Salesforce

If problems continue after checking the basics, you may need deeper analysis of your Salesforce configuration and Hubspot integration settings.

Review the full Salesforce error details shown in your Hubspot integration error log.
Check whether any Salesforce automation (triggers, flows, process builder) runs on Task and might block access or updates.
Confirm that any custom integrations are not altering Task visibility after creation.

You can also consult the official Salesforce integration troubleshooting article from Hubspot here: Hubspot Salesforce task info error guide.

When to Get Help with Your Hubspot Salesforce Setup

If you are not comfortable with Salesforce security configuration or your organization has complex sharing rules, it may be wise to get expert help optimizing your Hubspot and Salesforce connection.

Specialized partners can:

Audit your Salesforce profiles, permission sets, and sharing rules.
Review Hubspot field mappings and sync rules.
Design a robust integration user strategy that avoids recurring sync errors.

For professional assistance with marketing and CRM integrations, you can explore services from Consultevo, a consultancy experienced in CRM and automation platforms.

Summary: Keeping Hubspot and Salesforce in Sync

The Salesforce integration error “Problem getting task info from Salesforce” is usually a permissions or visibility problem. By confirming Task object access, field-level security, record sharing, and validation rules for the integration user that connects Salesforce to Hubspot, you can typically clear the error quickly.

Once resolved, your activities and tasks should sync smoothly between Salesforce and Hubspot, giving your team a complete, accurate view of every customer interaction.

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