How to Port Out a HubSpot Phone Number: Step‑by‑Step Guide
When your team is ready to change telephony providers, you may need to move a HubSpot phone number to another carrier. This guide explains how the process works, what information you must provide, and how porting out affects your existing calling tools.
What Porting Out a HubSpot Number Means
Porting out is the process of transferring an existing phone number from HubSpot to a new telephony provider. Instead of canceling and losing the line, you keep the same number and use it with another system.
HubSpot uses a third‑party carrier to provision calling. That means your new provider will request the number from this carrier, and HubSpot support will coordinate the release. You cannot complete the transfer yourself from your account settings.
Key Requirements Before You Port Out From HubSpot
Before you open a ticket, make sure you understand the limits and the information you must send. This reduces delays and avoids rejected port requests.
Limits on HubSpot Numbers You Can Port Out
Not every number can be transferred. The following limits apply:
- Only phone numbers originally purchased or provisioned through HubSpot can be ported out.
- Personal connected numbers (such as an agent’s existing mobile or landline connected through calling) cannot be ported out, because HubSpot does not own those lines.
- Trial or temporary numbers may not be eligible in some regions, depending on carrier rules.
If you are unsure whether a specific line qualifies, gather the details and contact support before starting the porting process.
Information You Must Provide to HubSpot Support
To process the port‑out request, HubSpot support and the underlying carrier require specific data about the number and the new provider. Prepare the following details:
- The phone number you want to port out (including country and area code).
- The full name of your new carrier or telephony provider.
- The new provider’s account number or customer ID, if applicable.
- The authorized contact name and email address for number management at your new provider.
- Your business name and address that appear on your new provider’s account.
- Any Letter of Authorization (LOA) or form required by the new carrier.
HubSpot may also ask for additional documentation if required by local regulations, especially for numbers in certain countries or special number ranges.
How to Request Porting Out From HubSpot
You must work through HubSpot support to initiate the transfer. Below is the typical sequence of steps.
Step 1: Start the Process With Your New Provider
Begin by contacting the new telephony provider where you want to host the number. Ask them what they need to port a number from another carrier and confirm that they support migrations from HubSpot’s underlying calling network.
Your new provider will usually:
- Give you an LOA template or online form.
- Confirm regional eligibility and expected timelines.
- Explain any fees or contract terms for the number.
Step 2: Collect Required Details for HubSpot
Once your new provider outlines the requirements, gather all the information you will send to HubSpot support. At minimum, you should have:
- The full phone number, formatted exactly as it appears in your account.
- New provider name, account number, and support contact.
- A completed LOA if your new provider requires one.
- Any reference or ticket number created by the new carrier for the port.
Keeping this data in a single document or email draft helps avoid back‑and‑forth messages with support.
Step 3: Contact HubSpot Support
Next, open a support case from your account. Only an account user with appropriate permissions should handle this, since they may need to confirm billing and ownership details.
In your support request, include:
- A clear subject line indicating you want to port out a calling number.
- The exact phone number and country.
- The new provider name and account details.
- Your completed LOA and any supporting documents as attachments.
- Your preferred port date and time window, if your new carrier supports scheduling.
HubSpot support will confirm receipt and may ask follow‑up questions to verify ownership and avoid fraudulent requests.
Step 4: Wait for Carrier Review and Confirmation
After HubSpot submits the port‑out request to the carrier, there is a review period. During this time, the underlying carrier and your new provider coordinate the technical hand‑off.
Typical outcomes include:
- Approved port: You receive a confirmed date when the number will move away from HubSpot.
- Rejected port: The carrier or new provider reports missing or mismatched information, such as an incorrect business name or address.
- Request for more data: Additional documents may be required in certain regions.
If the request is rejected, correct the information with your new provider and reply to your HubSpot support thread with the updated data.
Step 5: Complete the Transfer and Test the Number
On the scheduled date, your number will move from HubSpot’s calling network to your new carrier. When the port completes:
- Inbound calls should start routing through your new provider’s system.
- Outbound calls using that number must be placed from the new telephony platform.
- The number will no longer function as a HubSpot calling line.
Work with your new provider to test incoming and outgoing calls immediately after the port is marked complete.
What Changes in Your HubSpot Account After Porting Out
Once a number leaves the platform, it no longer appears as an active calling number. However, certain historical assets remain for reporting and compliance.
Call Logs and Records in HubSpot
Past calls made with the ported number remain in your CRM timeline and analytics. Historical data is not deleted when the number is removed from the calling configuration.
You can still:
- View previous call activities on contact and company records.
- Report on past calls in dashboards and custom reports.
- Reference recordings, if they were stored before the port.
New calls placed from your new provider will not appear automatically unless you use an integration or logging workflow.
Impact on Workflows and Tools in HubSpot
Any automation or tools that relied on placing live calls from the ported number will no longer function as configured. Review:
- Sequences that triggered call tasks for sales users.
- Calling permissions and user assignments related to the number.
- Call routing arrangements that depended on that specific line.
Adjust these assets or connect a different number if you plan to continue using native calling features.
Support and Resources for Porting Out of HubSpot
If you experience delays or need clarification during the process, always keep your existing ticket open with support. Provide updated information in the same thread so the team has full context.
For reference, you can review the original documentation on how to port out a HubSpot phone number directly from the official knowledge base: HubSpot porting guidance.
If you require broader help with CRM strategy, calling architecture, or vendor selection alongside your migration from HubSpot, consider consulting a specialized partner. For example, Consultevo offers advisory services around CRM implementation, integrations, and telephony planning for growing teams.
Best Practices for a Smooth HubSpot Number Port
To reduce downtime and confusion for callers, plan your transition carefully.
- Confirm that your new provider supports number porting from the existing carrier before you contact HubSpot.
- Collect all business details exactly as they appear on your new provider’s account.
- Schedule the port during low‑volume hours, if your carrier allows time windows.
- Inform internal teams of the expected cutover date and temporary disruption risks.
- Test inbound and outbound calls immediately after the port finishes.
By following these steps and coordinating closely with both your new carrier and HubSpot support, you can move your phone number while preserving continuity for your customers and your team.
Need Help With Hubspot?
If you want expert help building, automating, or scaling your Hubspot , work with ConsultEvo, a team who has a decade of Hubspot experience.
“`
