Fixing report translation issues in Hubspot

When you rely on Hubspot for analytics, even small translation errors in standard reports can affect how your team reads data. Knowing how to identify and report these translation issues helps keep your dashboards, filters, and metrics clear for every user in your organization.

What counts as a translation issue in Hubspot reports?

Before you request a fix, it is important to know what is considered a translation problem in the reporting tools. Hubspot supports multiple languages, and the interface is translated in many places. Sometimes, report labels or filter names in a non-English language may be incorrect or inconsistent.

Typical translation problems include:

• Report labels that do not match the meaning of the underlying metric.
• Filter names that are mistranslated or confusing in your selected language.
• Inconsistent terminology across different reports or dashboards.
• Spelling or grammatical mistakes that appear in report fields.

The key point is that these issues relate to how text is localized in the reporting experience, not how data is calculated.

What is not a Hubspot translation issue?

Some problems may look like translation errors but are not handled as localization bugs. Hubspot separates translation feedback from product or data questions.

The following are usually not translation issues:

• Confusion about what a report or metric actually measures.
• Requests for new report features or filters that do not exist yet.
• Differences between custom labels you created and default system labels.
• Requests to change terminology for personal preference when the current text is already correct in your language.

These types of concerns are better handled through general product feedback or support tickets about functionality, not the translation review process.

How to collect details before contacting Hubspot support

To help the Hubspot team fix a translation issue quickly, you should gather clear examples. The more specific you are, the easier it is for the localization and product teams to reproduce the problem.

Collect the following details:

1. Your portal language: Confirm the language and locale your account is set to use.
2. Exact location in the app: Note which report type, dashboard, or screen shows the incorrect text.
3. Exact wording: Capture both the incorrect text and what you believe the correct translation should be.
4. Screenshots: Take clear screenshots that highlight the labels or filters that are wrong.

Having all this ready will make your communication with support faster and more precise.

Steps to report a Hubspot report translation issue

Once you confirm the problem is a true translation issue, follow these steps inside your account to contact support. The exact menu names can vary by subscription, but the process is similar across most Hubspot accounts.

1. Access Hubspot help and support

Start by opening the help tools inside the app:

1. Log in to your account.
2. Click the help icon in the main navigation bar.
3. Open the support or help center panel from the dropdown.

From there, you can choose the option to contact support by chat, email, or phone, depending on your subscription level and region.

2. Explain the Hubspot report translation problem

When you reach a support representative, describe the issue using the details you collected. For example, you might say that a specific field label in a sales report is mistranslated in your selected language.

Be sure to include:

• The language and region settings you are using.
• The type of report (such as contact, company, deal, or custom report).
• The wrong wording as it appears on screen.
• Your suggested correct translation, if you know it.

Clearly state that this is a translation issue so the support team can route your request appropriately.

3. Share screenshots with Hubspot support

Screenshots are essential for translation review. Attach images that show:

• The full report context (so the team sees where the label appears).
• A close-up of the specific mistranslated text.

Support will usually log a case for the localization or product team, who then check the text string in the system and schedule a fix if needed.

What happens after you report a Hubspot translation issue

After you submit your report, the support team will follow an internal process to validate and resolve the issue. While you may not see an instant change, your feedback is important to improve the product for all users in your language.

Typically, the process includes:

1. Verification: The team confirms that the translation is inaccurate or inconsistent.
2. Update planning: The text is corrected in the localization system and queued for deployment.
3. Release: The change is rolled out as part of a standard product update.

In some cases, support may follow up with you to confirm the updated wording or to ask for more context, especially if the phrase is highly technical or industry-specific.

Best practices when checking Hubspot report translations

If you manage a multilingual team or work across several regions, you can proactively review your common dashboards and reports to spot issues early.

Use these best practices:

• Assign a native speaker in each target language to review key reports.
• Compare the same report in English and in the translated language for consistency.
• Document any recurring phrasing problems so you can share them in one clear request.
• Keep a record of changes your team makes to custom field names so you can distinguish them from default system text.

This structured approach helps ensure the analytics experience is clear, no matter which language your team uses inside the platform.

Extra resources for improving your Hubspot reporting experience

For the official guidance on reporting translation issues, you can review the original help documentation provided by the platform at this support page. It outlines how to provide the right information so that localization improvements can be made efficiently.

If you want strategic help with reporting setup, data structure, and multilingual configuration alongside your existing tools, you can also consult a specialist agency. One option is Consultevo, which focuses on optimizing digital ecosystems, analytics, and automation flows for growing teams.

Keeping Hubspot reports clear across languages

Consistent translations in analytics are vital for accurate decision-making. By understanding what qualifies as a translation issue, collecting the right evidence, and following the built-in support process, you can help maintain a reliable reporting experience for every user in your account.

Whenever you or your colleagues notice unclear or incorrect localized text, take a moment to document it and share it with support. Over time, each report you submit helps refine the overall quality of the platform for all customers who use it in your language.